Posted by Cindy
Claim adjuster has given us the run around and refuses to pay our diminished value . Terrible service this needs to be escalated to corporate asap
Safeco Corporate Office
Safeco corporate office headquarters location, phone number, address and feedback
Please find details for the Safeco corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Safeco corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Safeco Insurance Company of America
Liberty Mutual Holding Company Inc.
Safeco Plaza, 1001 4th Ave.
Seattle, WA 98154
United States
Phone: 206-545-5000
Fax: 425-376-6533
Safeco Insurance Company of America
Liberty Mutual Holding Company Inc.
Safeco Plaza, 1001 4th Ave.
Seattle, WA 98154
United States
Phone: 206-545-5000
Fax: 425-376-6533
Safeco Corporate Office Comments
08
Nov
07
Jul
Posted by Anonymous
Safeco has very poor customer service and refuses to correct their mistakes. Got called yesterday for non payment of a prepaid year of home owners insurance paid during home closing. After a clerical error on their part they issued me a refund of someone else's money. I had called the company immediately on receipt of the check and told that it was an overpayment to check with my escrow account to see if it was a mistake on my mortgage company. I called again after to correct a policy mistake and paid a policy increase. Not at one single point did a person pick up the phone and say excuse me mam but we have made a huge mistake and we need you to return some money that we shouldn't have sent you. Instead they take the money put in by the titling company at a formal closing and pay the other person's bill. Now I've been charged with a cancellation with a gap and will incur more financial fees from the bank. Not cool considering I agreed to return the mistaken money even though it was their mistake. All that I asked for was to make the policy as it should have been but they have refused.
27
Jul
Posted by Ruth
I was happy with Safeco Insurance CO. I was not happy with my agent in Jonesboro, AR. I was insuring a financed Auto and the agent knew that. They failed to insure my vehicle with full coverage and I was unaware of this until I needed to file a claim. After I corrected my lack of coverage, I tried on three different times to speak with my agent and the owner of the brokerage. I did not get a phone call in return and was not able to speak with Joseph Bailey. I guess they just did not want my business. I have since canceled both my homeowners and auto insurance with Safeco. Sorry, I had to go.
01
Jul
Posted by Mary
I'm am very disappointed with Safeco. I'm not with Safeco, but I have to deal with Safeco because of an accident that happened in April this year. Juliet is the Claims Adjuster on the claim, but instead of making solving the claim, she making it harder. I have asked for a Police Report and she refused. I believe since I was involved in the car accident that you're insured caused I should not have to pay $18.00 to get a copy of the Police Report and I am still waiting. This is not right.
21
Apr
Posted by Anonymous
I was very disappointed that Safeco treated me so poorly after I fractured my neck sternum and back in car accident which I was not at fault. My adjuster kept denying my injury fracture c7 and sternum till I gave him written proof. This is funny since they pay Hospital stay. I received no offer for compensation for pain and suffering. It took a year just to get moving and I have long lasting pain which doctor confirms result of fracture neck. I did get a settlement from insurance of man that cause accident. But Safeco can't even offer something. A dollar would of been better than nothing. They showed no concern for my well being. They spent more time trying to prove I was lying about my injuries The adjuster was a young man who only care about his bonus. But money is more important than being fair. I only wish my adjuster spent nearly four months in neck brace and is told that not consider pain and suffering Safeco has taught their staff well. Insurance is about making money and not helping people.
07
Apr
Posted by Anonymous
I was in a major car accident. Broke my neck sternum and back. I felt they try to make less of my injuries so they did not have to pay any pain and suffering under the under insure policy. They offered me nothing I found that very wrong. I did get a settlement from insurer who covered the person that caused accident. I went to arbitration. Day before they offer me 3000 dollars. I would have taken that earlier but I went for the arbitration and took my chances. I lost. During COVID I did my own physical therapy. Can google and am a nurse. I saved them money doing so. I will never play golf again. To bad I was not Tiger Woods. Safeco probably give him millions for pain and suffering. Money goes to money. They will no longer be my insurance company. They made me feel very bad about myself but that's their job. You be in your coffin and they be standing there arguing you not dead not to pay out. I just wanted to know they knew I was hurt and hopefully I get better. I wish I did. My life is forever change due to pain and suffering
27
Jan
Posted by Jo Carol
I just had my SAFECO insured vehicle towed . I had to ride in tow truck. A few minutes into trip to tire store I noticed that the driver, Donovan Fillippo, of Patriot Towing in Vancouver, WA, was not wearing a mask. I saw a blue surgical mask in the visor. I asked him to put on a mask. He would not, said he does not wear them. I told him to roll down windows. He rolled them about three inches .For the rest of the journey I sat in silence, facing the window, seething. Then I noticed the right wing talk radio airing. I called Patriot Towing when I got to the tire store and complained. I was informed that the company drivers are not required to wear masks and can exercise their right to not wear one. The name Patriot Towing should have been a giveaway. I called the Safeco number associated with it "Urgently" towing to complain about Safeco having towing contracts with a company that may be killing its customers, certainly causing high risk customers like me great anxiety as I wait to see if I develop symptoms. Of course I was masked but sitting next to an unmasked driver is harrowing. I urge you to review your towing contracts and mandate that any tow truck that comes to assist Safeco customers has a masked driver. The contract with Patriot should be terminated. It is a company of deniers. For each call the initial employee said she would get a supervisor to speak to me. On the first call I waited 15 minutes for the supervisor. For the second call I waited 22 minutes and hung up. It was obvious no supervisor would ever appear. I am furious. Fix this.
