Sanyo Corporate Office

Sanyo corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
SANYO North America Corporation
SANYO Electric Co., Ltd.
2055 Sanyo Avenue
San Diego, CA 92154
United States
Phone: 619-661-1134
Fax: 619-661-6795

Sanyo Corporate Office Comments

Posted by Alexander Jones


Sanyo is a joke, bought two of the same exact Blu-ray players one plays everything i put in it, the other only plays dvd, and doesnt paly blu-rays. I called customer service was told i would have to pay for servicing so asked to speak to a supervisor waited for and hour was told he was ready to take my call. but then customer service hung up on me after putting me back on hold for another 5 mins. Called back and was waiting in line for a rep, to pick up the phone for an hour. Hung up called back and lone behold the wait was magically cut down less then 10 seconds before rep had picked up phone. by this time im angry and had raised my voice to supervisor, supervisor told me thats my one warning not to yell at him like he makes the constitution that says freedom of speech besides when talking to a Customer service rep. Oh wait no there is no such law that protects them from a angry customer raising a voice but if i cuss then thats is a different situation. But i didnt cuss so i am with in my legal rights. what gives companies the right to impede on my federally protected laws. I dont care about company policy if its impedes my laws. Like i cant record them but they can record me, hello im In kansas and i have the right to a one party consent and i always consent. so screw your company policy our government thats includes the company in the U.S as Sanyo has this same government and that government laws say i can record without you telling i cant, so i will be taking my recording to my lawyer.

Posted by mkb


I bought a 42" sanyo tv for my elderly parents Jan 1, 2016. It was a gift for them as we moved them into assisted living . less than 4 months later the tv died. I have never gotten the run around in my lifetime as bad as sanyo gave me.
4 Customer service reps promised me a relpacement or an upgrade if one was not available. here it is now June 13th and I have not had this issue resolved. They have lied to me thru their teeth...Please do not buy anything from Sanyo as you will not be a satisfied customer...I am so disgusted... Sanyo does not stand behind their guarentees whatsoever.... Good bye Sanyo corporation..

Posted by Anonymous


It doesn't surprise me that I see so many other negative comments on this webiste for Sanyo. I bought a 55' tv in February of 2014 and in January 2015 the tv went to a blank blue screen with a white box in the center. I contacted them in January and here it is APRIL 2015 and my tv is still not replaced!!!!! When you call customer service, THEY NEVER HAVE ANY ANSWERS AND THEY B.S. YOU AROUND JUST TO GET YOU OFF THE PHONE! WHY IN THE HELL DOES IT TAKE THIS LONG (almost 4 months) TO REPLACE A FREAKIN TV!!?

Posted by puckster


I had 39" LCD that I purchased in May of 2014. within 5 months the screen went dark on one side. After 1 month of reviewing the case with the call center I was finally told that I could get a new TV. However I needed an upgrade that they could provide that. I need an bigger TV so I paid an additional amount. 2+ weeks went by (could not track shipping) when I received the TV it was the 39". I have been on the phone with the customer service with no result. Don't buy Sanyo.

Posted by I HATE SANYO


I bought a Sanyo TV from Walmart on Aoril 11, 2014., 4 mos later I was having major problems with the TV. I lost my receipt, so I didn't do anything about it. My brother told me to call Walmart and have them to reprint my receipt. I finally got a copy of my receipt. I called Sanyo and I got the run-a-round for 2 mos. finally, I had to get IRATE on them and I had to threaten to Blast them on FaceBook & Twitter about how HORRIBLE their TV's are and how HORRIBLE their customer service is. They NEVER called me back, like they said they would. They finally put a work order in and gv me a repair shop in Atlanta. Since my TV wasn't a 47" or bigger, I had to take it to the shop myself. I took it in on Jan.10, 2015 and my TV still hasn't been repaired yet!!!! It's been 4 weeks, when I was told 7-10 days. Now I'm dealing with the repair guy Kurt, who NEVER keeps me updated, EVERYTIME I call him, he tells me he's still waiting on a part to come in. The part was suppose to come in 3 wks ago. I WILL NEVER EVER BUY another TV from Walmart, nor will I EVER BUY another SANYO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#THEYAREtheWORSTEVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by MILITARY91


March 2014 I bought a 55" and after 4 months the TV wouldnt turn on so I contacted Sanyo and the individual I spoke to was VERY RUDE!!! He even called me a DI*K. I asked to speak to his supervisor and he hung up on me!!! I then called back and finally got a girl who told me take it to a repair shop and I asked one simple question... "Can my mother drop it off and pick it up for me" and they said "why can't you its your TV!" I got pissed because I was leaving on a short notice DEPLOYMENT TO AFGHANISTAN 5 DAYS LATER!!! the repair shop told my mother sanyo didn't make panels for it and I'd have to set it up SANYO to get it exchanged on January 2nd Sanyo finally got the return authorization but I still can't return it because they have to call walmart and tell them so I waited 7 days like they asked and still nothing I asked them how long it was going to be because now I'm home from deployment early due to an INJURY and they said it will be ready on the 12th I call still nothing it is now the 16th and I went ahead and called walmart and the person they need to talk to is there but Sanyo said nobody answered the phone... When does walmart not answer the phone??? I asked one of the guys what I could do to hurry this up and he said "well go buy another TV or go rent a TV it's gonna take another 5 business days" ARE YOU SERIOUS!!! I tried calling corporate directly and it either goes to a busy tone or the option I press says it cannot be completed as dialed!!!

Posted by rip off


DON'T BUY A SANYO!!!
Bought a Sanyo 6/10/14. Had it one week and the screen had lines from top to bottom. Eventually got their permission to return to Walmart. Got a replacement on 6/17/14. Now it's Dec. and we have the complete screen filled top to bottom with colored lines. Sanyo wanted pics of the screen. No camera to send pics I told them. They said they'd contact corporate. Several weeks and nothing. Called and spoke to several people and they said send pics. I told them I couldn't. To make a long and aggravating story short, we still haven't heard from them. Had to rent a tv for now until they contact us. NEVER WILL WE BUY SANYO AND NEVER RECOMMEND SANYO. CUSTOMER SERVICE IS BAD...TO GET A REPLACEMENT TV IS A HASSLE (BIG TIME). If the tv is broken it's as though you have to bend over backward to prove it. NEVER, NEVER AGAIN. PLEASE BUY ANOTHER BRAND. I'M WARNING YOU...STAY AWAY FROM SANYO.

Posted by lindsaycarmen


BEWARE. NEVER BUY FROM SANYO.

bought a 60" tv from Sanyo 3 years ago. During the warranty the tv kept shutting off. Brought it to the repair shop and got it "fixed." 2 years later the tv is doing the SAME thing, but worse. Called Sanyo customer service to have them either repair or replace the tv. NOPE. They will not provide ANY customer service for a tv that was broken from the start.
Needless to say, Sanyo is a low quality company. They put out low quality products (knowing they will break) and have ZERO customer service.

Posted by ladylome


I have a complaint against Sanyo I brought a 32" flat TV November 21, 2013 and not even a year it stopped working call the company I brought it from I was told to contact Sanyo. Contacted Sanyo put it in the shop on August 21, 2014 and have not yet received my TV back. Sanyo keep sending the wrong parts for the TV I don't know exactly what the problem is but I would like my 32" flat TV back. Still in shop, spoke to shop they said TV is unfixable. Trying to reach Sanyo and keep getting the run around, this doesn't make any sense at all. I JUST WANT MY 32" FLAT TV BACK.

Posted by Mary Kay Simpson


SIX MONTHS AGO y'all told me to send my tv to the repair shop. Everyone has been so nice but I'm still not getting results. The story today is that the part is coming from Mexico. I have three brain diseases and I am losing my vision. I couldn't afford a 55inch but my husband worked a lot of extra hours just to be able to get me a TV I could see. SIX MONTHS LATER and I am still without my tv. Please pleaseeeee do something !! I can't see the TV I borrowed from my son and the strain on my eyes is making things worse for me. I knowwwww you don't care about my stupid health problems ... But I'm begging you to look into my situation and help me get it resolved ASAP. Thanks so much

Posted by anomonyous


I have contacted my Lawyer and looks like i will be filling a lawsuit because sent tv to their referred repair shop and told me couple days and has been almost 3 weeks and no one will work with me and had tv 4 months only so they wont help me but once a lawyer contacts them they change their minds fast.

Posted by dookie77


I have a 50inch and I have only had it 3 years.I'm having problems with the picture goes out on half if the TV. I will never buy from this company again.

Posted by mike


I purchased a 42 inch tv and the internet does not work at all.. they told me to return the tv so i did and guess what same issue.. I have talked to 4 seperate supervisors and all they can say is that they will esc it to corporate offices... I know this is a shocker but i have never heard back from anyone... just called now and asked the supervisor if i can talk to his boss and the answer is no but he will esc it... This is the worst corporation i have ever dealt with EVER... I want to work on there service desk.. something broken bring it back have a nice day

Posted by very dissatisfied


Here's our complaint about Sanyo. We bought our 42 inch tv 5 years ago but only use it for 5 months a year in our winter home. The picture just went black & the price to repair would be more than a new tv. Needless to say we will NOT be buying any Sanyo product. We have informed our many friends to NOT buy any Sanyo products.

Posted by goofer


i am hearing a lot of the same things i am experiencing.. i purchased a 58" lcd tv. almost 1000 dollars..in june of this year in the first four months i started experiencing trouble with the video\audio\power..the place i purchased it said after the 30 limited store warranty was up so TOO bad..strike 1. and now i am trying to deal with sanyo within the year limited manfg warranty time frame,and they appear to be dragging their feet. the first time i talked to a so called customer service rep. i got a repair shop within 50 miles one way of my location. this was not acceptable to me and the person said we will call you back in 72 hrs with another repair shop. well 4 days went by. i had to call to get the first alternate reapir shop.. finally got the contact info for the 2nd repair shop.. which by the way was not accredited with the BBB. and the listings in the comments were" you will even be lucky to get your still broken electronics back from this dealer." and tried in spite of that to deal with this repair shop as it was close to my home. did this for two weeks trying to get the "paperwork" to the new repair shop. i called back yet a third time to request a different repair shop due to the lack of customer service and honesty of the prior repair shop. ok we will contact you in 72 hrs with yet another repair shop.. i wait 72 hrs. then goes to day 4. and YET again i have to contact them to get this yes i say THIRD repair shop contact information... as i speak to the unexperienced customer svc rep. he asks me if i have already taken my tv to the repair shop. i asked how was i supposed to do that i was not contacted with the new information. that is why i am calling you now. At this point i am beyond furious!!!! and i ask for the supervisor i am informed that the ONLY supervisor for the ENTIRE call center is unavailable.. NOT POSSIBLE..!!! and he will return your call in 72 hours.. omfg.. please STOP with the 72 hr thing..... It just appears you are putting off issues 72 hours at a time.. anyway.. i take yet the third repaishop information down and attempt to contact them.. THEY ARE OUT OF BUSINESS.. So immediately i call back to the customer service dept and demmand to speak to someone that can help me.. i get the 72 hr runnaround again.. and finally i speak supposedly to a corperate logistics rep. and he says that he will take care of this and get a new tv on the way to us.and the order to the warehouse would be ther within 5 days. . this was on or about the 15 of november.. i have to yet hear from ups or the corperate person letting me know what is going on.. so i hope this grabs some attn. or i will be forced to take my story further..

Posted by Dmmarlar


I will NEVER buy another Sanyo product with the customer service experience I have had!!! My family has a 47 in. internet ready Sanyo tv...purchased brand new only 2 years ago...Since we got the tv, it occasionally shut itself off and turned back on, until a couple weeks ago it shut itself off and has never came on since...Research shows and proves this is actually a very common and known problem with my tv model...after battling just to get a response for over a week, I get one just to be told they would do a 'parts warranty' but i have to cover labor out of pocket, which come to find out is a cost nearly half the tv value in itself!!! Customer service is absolutely no help, corporate conveiniently isnt responding to any emails, and I am apparently stuck out a ton of money with a dead tv that I can do nothing with and cant afford to repair which leads to the big question...Why did they continue selling known junk tv's to customers to begin with???? Someone needs to contact the Better Business Bureau on these people

Posted by Anonymous


Don't buy a Sanyo product. Have lines going thru my 55 inch tv. Customer service and am always told we will contact you in 72 hours this has been going on over 2 weeks.

Posted by [email protected]


we are going through the same thing as others, bought a 42 inch tv a line going through it, they told us to get it repaired took it 50 miles away, they burned it trying to repair, now we are calling everyday for 2 months and everyone says the same thing , someone will call you tomorrow...They said a new one was sent 1 month ago from Mexico, we are in Tn. nothing..Do not know what to do..
Frustrated
..

Posted by Anonymous


Customer service is poor!!!! I will never buy another Sanyo product again point blank period!!

Posted by really mad


we have talked to sayno 3 times about our 46in that I got in 2011. I bought the extended warnt. everytime we call they say they have no record of me or my husband calling them. and they will talk to their supervisor and call us back in 72 hours and it never happens. I even threatened the guy with my attorney and he hung up on me. im going to call corporate tomorrow.

Posted by DEF


I am also one of those customers who brought a 50inch Sanyo television for 828.00 at Wal-Mart, after less than four years the TV has gone out, I've been on the phone calling almost daily since Aug 28, 2013 trying to get my TV repaired or some kind of compensation. I have never had a TV to go out, with the advance technology these days this is very rare. I've been getting the round around since I begin calling with no success, I wish I had checked these reviews prior to purchasing anything my this company. Sanyo is now own by Panasonic so remember DO NOT BUY ANY products made by either of these companies, this is ridiculous. I've tried to call customer service these people are indeed a joke some of them don't speak English and most of the are just nasty and could care less about our problem. I call just yesterday and was placed on hold literally for 45mins only to be told that they couldn't asset me, I am now in the process of writing a letter to Corporate and voicing my complaint. I am also listing the names of the people that I've talked to and I will also let corporate know how ruled these people and could care less about the customer.

Posted by longet14


I purchased a 50inch flatscreen Sanyo tv on Jan. 7th, 2013 at Walmart, Manahawkin, N.J. Just past the 6 month store return policy the tv died at the end of July. Walmart called Sanyo and they gave us a number to call for repair. It was 50 miles away. They sais they would pick it up until they realized the distance. We called Sanyo and asked for closer repair as there are two 15 miles away by the Walmart. Never called back after said check with supervisor. Called back for a week and got a recording. Lugged tv to a small shop in a strip mall. They order parts from Sanyo as needed. No stock. Well, called today and got a recording. Last week said it could take up to a month for Sanyo to mail the part. It is now five weeks. The shop is opened sporatically or choose not to answer. Said they receive many complaints. How great is it that we purchased a two year warranty on top of this. If the tv was older we would take the loss but still paying the $800. My next step is calling headquarters and then warning others on facebook and consumer reports. Wish I would have checked this site before purchasing the dud. In the future I will before a large purchase.

Posted by Sanyo


I purchased a Sanyo television 6 months ago from Walmart Store. The tv begin to develope lines across the

screen. I contacted Walmart Store and explained to the person on the phone , what the tv was doing andi was told to contact Sanyo manufacturing Co. I contacted sanyo was on hold For. 20 to 30 minutes. Talk to someone in customer service and explained the problem with the tv. I was told someone in customer service would call me back. No one called me back, this happen 4 different tlmes. Finally I called back and was told to email a picture of. the tv screen to this address: . This matter is to be tooken care of with honesty and sincerity. I say that because I spend a lot of hard earded money on this tv.

Posted by Mrs Montiel


I agree with all those comment's I waited for more than a month to get my television repair. I also received bad customer service ,all they gave me was the run around... never again will purchase a product from Sanyo.

Posted by Anonymous


I have been trying to get customer service from Sanyo for over a month. All I get is the round around and lies. If Sanyo actually wants to give customer service contact me at the information provided below.

Posted by joker


I bought a small refrigrator back in July of 1968 While stationed in Viet-Nam. I'ts 45 years old Abd still Keeps my soda and beer ice cold .

Posted by Shea


I purchased a Sanyo LCD television just under 6 months ago and it does not work. I have made a total of 8 phone calls to customer service and have gotten no where. I was provided a variety of different information all incorrect. I finally spoke with supervisor who said he would send out the work order. I would not reccommend any of their products from what I am reading and the experience I encountered with customer service I am not impressed. I wish I would have researched before buying their product.

Posted by Anonymous


We purchased a Sanyo 45' FVM4512, the picture is out of focus, we tried to return at Sam Club we said to call the manufacture, they couldn't do anything us. WE are very disappointed. Something needs to be done, about this ! !

Posted by Fed Up!!!


I purchased a 42 inch in November 2012 and it's gone bad. I've been getting the run around by customer service and e-mails from so called corporate telling me it is my responsibility to take this TV on a 294 mile round trip for service - I am appalled!! I told them I had surgeries on both of my thumbs, and have tennis elbow and I requested in home service. Was told that the TV model I purchased does not warrant home service. I've been e-mailing with
Jerry Jayroe
Field Service Representative
800 877 5036 Ext.1712
Fax. 1 870 630 422
and he won't answer my e-mails nor answer his phone. I am fed up and will let all of my friends know not to ever purchase a Sanyo TV again due to poor customer service. I've been dealing with this for a month now and still don't have a TV. Not happy at all!!!

Posted by Tired of the run around by Sanyo


Sir, Madam;
With all of the negative's coming from purchasers who've experienced somewhat the same situation I am experiencing with your firm, have you thought about going undercover to see just what and how the customers are being treated by your customer service department and what can be done to fix it? I'm sure you'd like to see at least one positive come from this humongous amount of negatives come out of this, then maybe you can reassure your consumers that they will recieve the necessary help they need in a way that will give your customers an air of feeling that they are being considered your first priority when it comes to customer care and a reasurring feeling that your company is at the top of their willingness to take care of them. Remember you must stand behind your warranty as you would any other company would and handle it in a responsible and carismatic way profoundly to your customer. Know that their purchases creates job stability for your company and customer care enables customers belief in your product. I have also gone through some of the same situation that some of your comments have stated and I for the first time experienced it on April 26th, 2013, and I still don't know if my problem will be solved but I suggest again that someone in corporate should come in to your branch offices and find out how your customers are being treated. I was put on hold for 45min. and that's sickening. I did call back and finally spoke to the supervisor in the San Diego office. I will be writing a letter to the corporate office to let someone in office know and it will be facebook, blogged, and tweeted if I don't get some form of appoligy from someone soon. Please send me a report on what is being done to solve these problems if there are any put in force ! ! ! My email is in the box below.

Posted by Anonymous


I purchased a Sanyo 42" flatscreen TV with my DISABILITY MONEY in August 2011.Only haD it for about 5 month before it stopped working, was the HDMI Port 1 so used HDMI Port2. Shortly after it had stopped working completely. I called n and to CSV and set up for a warranty repair, would be 3-5 Busn Days, I called to check on and Kimberly said it hadn't even been sent out, so she did it.was sent to San Marcos Electronics in San Marcos,TX(TOTALLY DISGUSTED) for approximantly a MONTH said it was the DIGITAL MODULE.I received TV back with screws not even screwed in,screws way to tight,6 dents in the back, looks like croners had been pryed with something,the screw that attaches tv to stand was old rusted,about a week after reiceving back from San Marcos Electronic it stopped again it had half of it turn green and other half was pink.etc..SERVICE IS HORRIABLE.Sent EMAILSSS, DESCRIPTION AND PHOTOS.NOTHING has bn done & it's bn almost a YEAR.SO I JUS NEED MY TOTAL REFUND so I can buy me a NEW TV to watch. That is ALL I want.

Posted by Hotvw


I bought a Sanyo 42 inch tv 3 yrs ago. It is the biggest piece of junk I have ever owned and I owned GM cars in the eighties ! The first month I owned it the sound went out. 6 weeks later the service tech changed the main board and it fixed the problem for a couple of months. Then the sound went out again. Different shop changed the main board again. Fixed the problem for almost a year. Then the picture went out while the sound stayed on. Tech (different) shop couldn't find the problem so it went to the shop. 2 months later I got the tv back to find out they changed the main board AGAIN . Fixed THAT problem and now the sound comes and goes at will. Needless to say, there has Been no resolution to fix this POC permanently. When I move into my new house in February , I will delight in letting my relatives sight in their rifles on it because it SURE isn't going in my new house.

Posted by lindacrompton


I've been fighting with Walmart for months over a digital camera I bought for my daughter last Christmas. She never got to take a picture on it and it hasn't worked since day one. I've tried contacting Walmarts corporate office and they finally referred me to Sanyo. I am so tired of this run around, you can see the camera was never used, nor was the cd that's still in the plastic that came with it. I just wish that someone would help me with this issue.

Posted by Quite upset


I probably haven't had a worse experience trying to get help on a warranty issue than when I've called Sanyo, Canada. Bounced around to 7 or 8 different lines, each time having to listen to their "privacy policy" recording first - and no answers as to why they won't stand behind a $3,000 projector when it breaks down in the first year.

Posted by AGIT


Hi my name is Steve Montes, I have a xga projector model #plc-xw200 and all i get when i turn it on is a red blinking light even after i have replaced the bulb with a new one,Can u email me and let me know what is going on.

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