Avoid at all costs. They limit the amount of money you can transfer out of the account, which is reasonable. They require you to open a support ticket in order to transfer out of the account. I tried weeks ago to initiate a transfer and they won't respond and I can't get ahold of anyone on the phone.
I have been trying for over a month to log in to my account. They send me emails stating they sent a verification text to my phone. I have yet to receive a text,therefore no access to my account.
I have tried calling support for over a month, almost daily, and have yet to get a human to speak to. Even worse, now when I call support, they tell me to "log in to my account and message support". I have money in the account that I can't access because they have a block on my card. Who in the hell is in charge of this sorry excuse for a bank?
I need my money!!!
Yes I had a false transaction done on my account and it wasn't of mine or anyone else's doing only of Simples mess up money was taken out of my account by a false merchant without my permission or use of my debit card it was refunded back to my account but my debit card was cancelled because of the transaction. I have waited over a month for a replacement card and I still on December 4th 2020 have not received any replacement card. I really don't know what kind of banking institution Simple is running but I shouldn't have to suffer and do without my money in your bank that I have no other way to access only by a debit card and waiting well over a month without anyway to access my account and having to do without things I really need and to date December 4th 2020 I still don't have a replacement debit card sounds like fraud and theft to me I will be in touch with the FDIC to file a complaint and a report against Simple on Monday December 7th 2020 to seek action against Simple to retrieve my account balance and to close my account with Simple. I will not wait any longer for my card it's been long enough.
My cellphone was stolen on November 8th and because Simple Bank does not log you out of your account after a certain length of time the thief was able to go into my Simple account and transfer $1591 out of my account! I went and got a new phone within hours and had the old phone deactivated, but not quickly enough. Since Simple only work until 4 PM I had to call the next day to report the theft. After two days they closed the investigation saying there was nothing wrong and no further investigation or credit would be done and I was welcome to call the other bank to dispute the charges. Then Simple closed my account for no reason!
Terrible account. My business money came to this account. I am a legitimate business owner and independent contractor they closed the account without warning no feedback barley getting responses and no one can answer any questions. The purpose of the loan was for my business how can I handle things and pay my employees without access which is what it was for.
I am completely shocked at how I have been treated and what I continue to go through with this bank. In March they closed my acct without warning and I had to wait 10 or so days to get my money. On April 15 my stimulus check went to Simple because at that time there was no way to change your bank info and that is where my tax return went. I am raising two grandchildren 9 and 10 years old and the last week of February was the last time I worked due to the virus. A couple of days ago I decided to call Simple and see when they sent my check back to the IRS. I was told that it is still there sitting in a closed acct. It has been there for 1 month today! No one will tell me why they didn't just send it back. I dont know how long they would of kept that check because no one informed me they even had it. I have been hung up on twice by customer service and have sent two emails with no response. My grandchildren and I have really been barely surviving. Please I just want my check. That is all. Please help me. We truly have nothing right now and desperately need it. Thank you, Tana Berberette
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