Sirius Corporate Office

Sirius corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Sirius Satellite Radio
SIRIUS XM Radio Inc.
1221 Avenue Of The Americas
36th Floor
New York, NY 10020
United States
Phone: 212-584-5100
Fax: 212-584-5200

Sirius Corporate Office Comments

Posted by Sirius xm sucks


I spoke to jom from Sirius xm and she admitted that Sirius xm over charge people credit card and got caught and stated that it won't happen again people check ur credit cards statements

Posted by Sirius xm radio is a rip off


Do not get Sirius xm they over charge ur credit card

Posted by Don’t get Sirius radio


People do not get srius raidio they over charge your credit card then they keep saying it was a system error then when u ask for a manager they say 7 days call back to speak to a manager and they never call back they still owe me 170 dollars they never refunded

Posted by Sirius xm sucks


Sirius xm charge me 170 dollars when they said only 38.72 will be charged to ur credit card

Posted by MARILYN


I am so frustrated after talking to two different representatives at Sirius Customer Care trying to solve my problems. My first complaint - I couldn't understand a word that either of them were saying! If you can't hire people that speak DECENT English, it's just a darn shame. I have already canceled one of our vehicles, & will soon be canceling our other vehicle. They had made a mess of our account.

Posted by Vicki


Update to my previous comment today.
I am soooo done with Sirius. I called corporate in New York. STILL... they cannot speak understandable English! She kept trying to sell me another 12 month subscription. How many times do I have to say... I DON'T WANT ANOTHER SUBSCRIPTION!!! These people are such a rip off. I am getting a refund and dumping sirius. I will listen to my CD's... Don't fall for their lies and misleading speeches.

Posted by Vicki


UGH!!! I traded cars and tried to transfer my sirius to my new car which already had 3 months on it. I wanted to add the end of my subscription to the 3 months. I was on the freaking phone for 36+ minutes. They could not speak English.. they tried but no way I could understand them... I tried. I ask to speak to someone else and she said "there is no one else" !! yeah right.. been here before. I ask for a supervisor and told her I was reporting her and she then transferred me. All she was trying to do was sell me on NBA, NFL, MLB and NARCAR.. Nope!! done with them.

Posted by Anonymous


I am very discussed with Sirus Xm I purchased 5 one year subscriptions for my son, daughter, and 3 granddaughters for Christmas 2019 in Ffor 72.84 per subscription. This past Saturday May 23rd one of my granddaughters xm quit saying her subscription ran out I tried to fix it on Saturday but texting was the only option open and after texting with 3 different agents decided to wait till I could speak with someone so I called today May 26th because Monday was a holiday. The agent was horrible and was absolutely no help I asked to speak to a supervisor and Andy was worse he was VERY RUDE! He kept saying if you want the service you have to pay for it I kept telling him I have paid for x 5! One of my granddaughters had a 2018 Malibu and one has a 2012 Malibu the one traded her Malibu off and got an 2017 Acadia she called and transferred her service to her Acadia they keep telling me that they transferred the 2012 Malibu to the 2017 Acadia in March of 2020 so I tried explaining that the 2012 had SiriusXM until this passed Saturday and I couldn't get them to understand they acted like I was trying to get a service for me the supervisor even yelled at me saying I didn't know what I was talking about ! It still is not straightened out but I will not be renewing with SiriusXM this year they are nothing but a huge ripoff! I would rate them with no stars they totally suck! I was ripped off for the last time

Posted by Anonymous


You have harassed me enough!!! You send a bill with no postage date, we pay our bills same or next day, yet three days after receiving you call for payment, not even considering mail delivery, yet you want money yesterday, one more harassing call and I am done with your service. Check my account, always paid asap!!!

Posted by Staci


Seriously worst company ever!! I purchased my car and got a 3 month subscription received an email on 11/13/14 stated I would have radio until feb 11/2015 they cancelled it today said they changed it to a 1 month demo and I would have to pay to have the radio back. Talked to them for over 2 hours only to have the "supervisor" scream at me and yell at me. Calling corporate tomorrow but doubt they will do anything.

Posted by Very unhappy


This is the worst customer service on the phone for 1 hr to cancel service & start a new service

Posted by UnHappy


This is the poorest Customer Service I have received from any Company ever and I'm 53 years old. (So I've seen lots) I became a lifetime member when Sirius were begging for customers over their competitor XM. So, I became a lifetime member and their service then was "tops". Now they are the Big Daddy of Sat. Radio, and the customers service I now receive says to the loyal customers "screw the customers that helped us get where we're at."
Well Ok, since I paid in full for my lifetime membership back when , I will continue to use it (because I paid for a service, expecting service in return) but, being the Big Kid on the block they can do what they want when they want!
Does not mean I have to purchase additional services from them! This is the problem when a company becomes a monopoly, they gain PRIDE that brings them down! I have seen the best Company's go down - and rest assured, enjoy your time in the sun Sirius before long there will be another Sat. Radio service that will make Sirius close it's doors shut!
Lastly, Sirius - screw me once, shame on you! Screw me twice, shame on me! (there will not be a shame on me!)

Posted by another disgusted customer


I will not be dealing with this stupid company EVER again. They immediately overcharged my account by $179.00, but told me that it would take 3 to 5 days to credit that amount back to my account for the mistake THEY MADE. So now I have to pay for their LOUSY representatives performance!! Lord help us...our country is in BAD shape.

Posted by Anonymous


Add me to the list of people screwed by Sirius. I decided to get the internet xm radio as well as start my subscription for my new car and arranged,I thought, for 3 easy payments over the next three months. At 11:00 pm last night my bank was debited the full amount. That put my funds seriously low. I called "customer care" and was told they are escalating my problem and expect a call within 7-10 business days (~2 weeks)I asked to speak with a manager or corporate and they would not or could not provide a phone number. Finally I found this site and called their number and all you can do is leave a message. So this is what our world is coming to... Just get the customers money as fast as you can, outsource customer service to foreign countries with no means of fixing anything, and then stall as long as possible to try to get the unhappy customer to just "go away" !

Posted by Me


If SIRIUS had Customer Service that was actually in the USA and not in India it would be much better. Thanks for selling out America and providing horrible "CUSTOMER SERVICE" to your American/Canadian customers.....You suck!

Posted by keep book radio


why are you canceling book radio? book radio is the only reason i stay a customer. On the 15 the last day of Book Radio will also be my last day .

Posted by Anonymous


We were sent the wrong radio for Father's Day (plus paid for Saturday delivery and it didn't come until Monday). We have tried to get the correct radio and can not get the needed "return label" from them. So far, we have been hung up on twice (we have not been rude, it's just because we ask for a supervisor to hopefully sort out this mess. This will be the last time we EVER deal with Serius again, what a shame for a company to have a such horrible customer service.

Posted by Anonymous


I am having a billing issue, we have 2 radios and they both got dropped for service today. called for help and got put on hold. after 2-3 hours got it corrected I thought. to correct it they opened a new account and charged me again today for what I paid 30 days ago. As best I can figure they got me for 150.00 in new charges that they will not correct. I am back on hold again at 8:19 PM. What a screwed up co.

Posted by Imsistermaryb


Can't agree more with the complaints against this company. I have been trying to get a refund that supposedly twice is on the way since 2/11/13. Every time I call it's a different story and a new excuse as to why it isn't here yet. Everytime they tell me it's been sent to the expediting section yet still no refund. NEVER use this sham of a company they are total scammers.This refund is on an estate and it's holding everything up. Tried to call the corporate office and no one answers their either. DONT WASTE YOUR MONEY!!!!

Posted by Tao


Sirus radio charged my debit card they had on file for $194.00. This was done without prior authorization. I was assured before giving my dc information that I would be notified before any charges were made against it. The $194 put me into the negative in my account. I was not able to cover my other outstanding charges. I incurred over $300 in bank fees for insufficient funds. So I am in the hole almost $500 due to their error. Sirus has done nothing to date for reimbursing me the $194. I keep being told it is pending. Meanwhile, I have no money. Sirus has to be the worst company for customer service. I have canceled and will NEVER be a customer again... Buyer beware!!!

Posted by A. Glenn


I bought a brand new car in Nov. 2012. My Sirius radio lasted two days before it quit. In the last three and a half months. I have invested well over 40 hours on the phone and another 15 or so on line. I have been lied to, put on hold for up to 45 minutes, hung up on. "Supervisors" swore that they fixed my accounts, then promptly ruined the account on my wife's car. They do not return calls and no one has resolved these simple issues. They should be appaled to call themselves customer service. If they had any competition, I would dump them in a heartbeat.

Posted by carlts


I have been trying since 9 Jan 2013 to get two refunds. One is for the account on my sons cars, since he sold it. And the other is for my wife's car, since SiriusXM accidentally cancelled it, instead of the sons and was not able to give me back the exact subscription that my wife originally had. Eachn time they say that the refund has been processed, but then a week later NOTHING! I call back and now they try to blame my bank for reusing the refund. I check with the bank and they have no knowledge of any denied refund. When I call SiriusXM back they finally admit that it was their fault. I finally get a manager to help and after 55 minutes we have everything staightened out. She puts another refund in for me. Another week late NOTHING!! I call back again and another hour later another manager says she has everything fixed and process another refund. I'm giving it another week and then I'll write the corporate HQ. Their customer service STINKS! They never follow up on their actions. They just wait until the customer calls back.

Posted by siriusbadservice


I agree with all that I have read below; their customer service is the worst of all time. I bought a car were the previous owner had a life time membership of which I had to put in my name after owning the car for a couple of months. That is fine; but when i spoke to customer service I expressed I wanted a device for my car, for my home and be able to transfer all my channels onto the device. She claims to have given me a deal and told me I would be happy with the Starmate 8. When I got it, I was disappointed to learn she sent me the one with the car kit only. Now to resolve their problem they want me to pay more money for a home kit. They won't even bill me to send it. Are you kidding me! If corporate does not help; I will cancel and make it my life mission to get everyone to cancel their service and change to a competitor.

Posted by Afishinados


I bought a lifetime subscription when the company was brand new in in need of customers to prove the concept. Before purchasing I naturally asked "what happens if my radio breaks?" to which they answered, you will be able to transfer your subscription to a new radio with no charge...OK, 'sign me up'. I have now been waiting 3 weeks for a call from their 'escalation department' after calling multiple times and being told that I now have to pay a $75 fee to move my subscription to a new device. That just pissed me off, so I asked to be escalated...and still I wait...

Posted by art dobson


I bought a "lifetime" subscription for two cars, one in 2008 and the other 2010. The former was sold to me as unlimited, completely transferable vehicle to vehicle, the later had three transfer limitation. I went to transfer my unlimited package to a new vehicle and was just told that they do not transfer from one vehicle to another and that the three car limitation package only applies to portable radios and not to car radios. Get Sirius!

Posted by angmatt


Our sirius radio broke, so we decided to cancel our subscription. When my husband called, they gave him a great deal. They said they would send us a new radio, no activation fee & then 3 months service. The total was to be approx $66. Now it has been 3 weeks later, they have sent the radio, but have charged my credit card over $130 more than they were suppose to. I have contacted them 4 times now & each time, they tell me something different. If anyone has any suggestions on how I can get my money back, I would appreciate it.

Posted by thehig


The worst customer service I have every had the misfortune of experiencing. Shame on you guys.

Posted by Fed-up


I have cancelled my subscription to Sirius. They took upon themselves to charge my credit card $99.00 two different times without my authorization. Every time you call you get someone that does not speak English. Instead of outsourcing their customer service why not keep it in the US maybe their stock would go up.

Posted by LMC


I was thinking about getting Sirius but after reading the comments, no thank you, no, never and no.
I too have had it with employees that work no one knows, that can not speak English and can not even read their answer book properly. If a company needs to downsize, please do not insult consumers with non existent services.

Posted by sheila


untrained staff , untrained supervisors, always mail bill late, 2-3 days before due, put you on hold forever, please quit hiring cheap inexperienced pepole

Posted by Teaha Frazier


I am a very unsatificed with my service! Back in March of this year your company called my husband to renew his service which he done so for a year, we got charged for our service and someone elses! Since March we have also been getting charged for that same persons monthly payment twice a month! I have all my bank statements since March to prove it! I will be emailing your company the proof so my money can be refunded do to the fraud! I will never have service with this company due to this issues we had!

Posted by Anonymous


I have a trial subscription. I want to eliminate the so called "adult" stations. Your representative told me I could not have family friendly programming during a trial period. Surely there is some way to eliminate "adult" programming. If not, I will cancel my trial.
By the way, the representative gave me a phony email link to send a complaint,and I had to do my own search to find this link.

Posted by SXM_Help


Hi -
We apologize for your experience. If we can help you in any way, just let us know by sending us an email with your contact info to [email protected] and we'll be happy to help.

Thanks,

SiriusXM Digital Care Team

Posted by Anonymous


It's a shame the company is so large it forgets what "real" customer service is. You are among the top on my list of BAD SERVICE overall.

Your staff in unable to do as they say, and follow through. Each time "we" your customer gets a new car, you treat us like a stranger who never did business with you. This issue is "BAD" You are lucky you are big, if not, you would go under, maybe you should?

BAD, BAD, BAD, SIRIUS FOR NOT CARING ABOUT GOOD SERVICE!!!

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