Posted by Burnt in Denver
Brand new burnt on every setting. Toaster in Tiffany blue
Returning. Very disappointed was planning on adding to it.
Smeg Corporate Office
Smeg corporate office headquarters location, phone number, address and feedback
Please find details for the Smeg corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Smeg corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Smeg USA Inc.
Smeg Group S.p.A.
150 East 58th Street
7th Floor
New York, NY 10155
United States
Phone: 212-265-5378
Fax: 212-265-5945
Smeg USA Inc.
Smeg Group S.p.A.
150 East 58th Street
7th Floor
New York, NY 10155
United States
Phone: 212-265-5378
Fax: 212-265-5945
Smeg Corporate Office Comments
19
Feb
16
Mar
Posted by Anonymous
To whom it may concern,
I purchased a SMEG refrigerator at the end of last year (2020) for $3490.
The supplier (Alantin Appliances) informed the retailer (Good Guys) that I had been overcharged and $500 should be refunded.
I missed a call from the retailer. When I called back, was told the order had been cancelled and I was due a refund. After several calls, I spoke to John (manager) who told me their salesman had given an incorrect product number and I was to expect a part refund. It was also stated that the delivery would occur on the Friday and I confirmed I was available to receive the fridge on that day. I remained at home in expectation. At 5.30 pm when the refrigerator had not arrived, I called the retailer who told me again, the order had been cancelled and I was due a refund. They could not tell me when or under who's authority that it had been cancelled, again.
The next morning I went back to the retailer, in person. The manager told me the refund could only be made by cancelling the original order and that ultimately I had to wait for Monday for the SMEG warehouse to open before he could confirm the status and if product could be delivered.
I finally received a phone call from the smeg warehouse, Alantin Appliances, and a delivery time was set.
The people arrived on time and installed the fridge. Unwrapping the drawers, they noticed a long scratch that crossed through both freezer drawers at the front. The fault was immediately noticed, photographed by the workers and reported back to the warehouse. I was promised the parts would be replaced at no cost to me.
I got a phone call from Alantin Appliances confirming this. They said the parts would be ordered and posted to me after they had received them. I asked that the parts not be posted, that I would prefer to pick them up to avoid greater inconvenience and possible damage.
I was notified that the parts had arrived and in due coarse, I drove several kilometres to take delivery.
Unpacking the drawers, at home, I noticed the bottom drawer was badly damaged and scratched on the lower right side, much worse than the original drawer damage. At the time I was very disappointed that the colour of the plastic differed greatly from the original blue-tinge, and there was no metallic strip to match. I returned the damaged drawer back to the spare parts office. I was told: there was no way I would get a set matching the original drawers, the colour of the plastic moulding batches varied so greatly it was never consistent; and, without the 'other' drawer (that I had left at home) or a photograph of it (even though it was in good order), that a new order could not be placed for a replacement. I left the spare part office, frustrated and annoyed about such a petty declaration.
I went home, photographed the drawer and was about to send it via email when I took a call from Alantin Appliances, saying they had been able to place the order and I did not need to send a photograph after all. The person assured me that the new drawers would be fully checked before I received them.
A bout two weeks later, I got a call to tell me the order had arrived. So, again drove km's to pick them up. Not wanting to lose the protection of the wrapping in transit, I did not at this point check that they were in good order before leaving as I had been 'assured' they would do so.
Unwrapping the packaging at home, I found the top drawer had a 10 cm x 4 cm piece of broken plastic missing on the front left side. As you can imagine, I was not happy. The handlers of your company's products on this supply chain seems to be careless with no sense of pride in your product.
I immediately returned to Alantin spare parts warehouse and set the damaged drawer down in front of the attendant and asked if she could see the problem. I was speechless as they declared it was not possible, couldn't have happen, that both office-workers had checked the product beforehand. To this statement, I was also put out at the inference that I had somehow damaged the goods.
At some point I also asked for the correct registration forms for warranty purposes, as the paperwork that had been supplied had stated "for New Zealand purchases only". The attendant told me to just google it. I asked again, if she could supply me with the correct website details, again she told me to google it, because that is what they always do. I repeated my request again, bluntly, but the attendant felt my attitude confronting, stating there was no need to get angry. So I had to explain to her that I was not angry, but felt I needed to be more assertive in order for her to understand that I had made a specific request for information and that it was her responsibility to supply it.
I rejected the drawers outright as neither matched colour-wise. I explained that I would only accept a matching pair and those available were far from it. She stated again that this may never happen as previously claimed. In which case I suggested that I would rather live with the scratched originals, if they could offer a discounted price on the refrigerator. That was not possible, that would be up to management, she said.
The web address was duly found and passed on to me in writing.
I was stopped from leaving and asked if I would like to speak to the manager. The manager quickly ran through the issue that had been explained to her. There were several points that were miscommunicated. I did not reject taking back the good drawers until the new order came in. I was asked only if I wanted to take a drawer from each of the orders as they were both good.
I told the manager I would not be returning or going out of my way again; that I expected the new parts would be delivered to my door and installed by their representative.
It has now been several weeks later, and I have heard nothing. I feel there was very little customer service or product handling care available at this establishment. I have paid top dollar for a refrigerator that I now fully regret. Neither company deserves credit on their performance or attitude.
I am hoping this communication finds it's way to the correct person in authority so something can be done and the process rectified. It is not a good reflection on either company and I am sure sorting this out is in all our interests.
From day one, it has been a mess - from ordering and miscommunication along all lines. I am not a happy customer and I am still having to wait as nothing has been resolved in four months. For weeks I have heard nothing and I want the corporations head offices to understand how poor my experience has been.
I fully expect compensation for your companies inability to supply the goods in good order or supply replacement goods in a timely manner, especially considering they have been paid for in full; and for the inconvenience, undue stress caused by your supply line incompetence and disrespect that I have been shown as a customer. Under the circumstances, I am in the process of contacting consumer affairs and considering the possibility of returning the product to get a full refund.
