Posted by Anonymous
to whom it may concern
my name is Lothar Pfeifer.My wife send me a Xperia Z phone to India where we are going to retire
I asked her to buy this phone because the advertising gave the impression that this model is very sturdy and long lasting( dust proof ,water proof etc ) then the sceen cracked for reasons unknown, I know, I never dropped it . When I went to the service center in Deradhun I was told that the phone can not b e fixed but it needs to be replaced and I have to pay $ 300 for that.If I had known this before, I would have never bought this phone. This is very dubious business behaviour and kind of a fraud. Nowhere in the adds it shows that if the screen brakes one has to pay more than 50% again for replacement.I am very upset and digusted with your policy and also surprised that a company like yours is doing this .
if there is no response from your end I will send out mails to warn people about this
regards
lothar pfeifer
