Posted by Anonymous
So angry . Calling public utilities commission on my bill . Been lied to by service and want to speak with someone in corporate offices . ASAP Regina alvarado
Stream Energy Corporate Office
Stream Energy corporate office headquarters location, phone number, address and feedback
Please find details for the Stream Energy corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Stream Energy corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Stream Gas & Electric, Ltd.
1950 N. Stemmons Fwy.
Suite 3000
Dallas, TX 75207
United States
Stream Gas & Electric, Ltd.
1950 N. Stemmons Fwy.
Suite 3000
Dallas, TX 75207
United States
Stream Energy Corporate Office Comments
19
Sep
27
May
Posted by Pissed off
I got my electricity turned off after I made a payment arrangement because of covid. The girl who did it, did it wrong so they told me in order to get my electricity turned back on I would have to pay another deposit. I told her even it its streams mistake. She said yes like she did not even give a crap about it. She could hear my kids in the background and still didn't give a crap. I asked to talk to another supervisor or someone higher and she said no and just sat there. I will posting on Facebook and everywhere about how they treat people especially during this covid time and especially when it was their freaking mistake. I will be looking into changing companies. I had never had a problem with stream till now and especially that girl who said I understand your frustration, ugh NO you don't. You are not the one with no electricity and kids in the home and because it was your fault.
24
Apr
Posted by Anonymous
I completely agree that stream customer service is the worst on the planet!!! They are incompetent, have no clue how to apply payments, then, when provided the information requested, they say it isn't sufficient! Please hire people that can speak logical English and understand what customer service means! Horrible company!!!
25
Jan
11
Nov
Posted by pissedoff customer
Add me as another pissed off customer. your customer service is deplorable. Your online payment system is fraudulent. this is now 2 consecutive months I paid my bill on time only to find out that due to your online system issues I was charged late fee, and in one case you erroneously turned off my power. I am an executive and I travel quite a bit. I do not need to worry about my family without power due to your faulty online system. I am posting my receipt of verification of payment.
$311.61
Due Date:
11/08/2016
Confirm Payment
Amount:
$311.61
Convenience Fee:
$2.95
Total Payment:
$311.61
Due Date:
11/08/2016
Payment Successful
Yet, I received a message that I have not paid my bill. when I spoke to your customer service representative I received zero help, and I was told that I must have entered incorrect information 2 consecutive months. Yeah !!!! sure. I am an idiot !!! I will not renew my service with you when it comes up for renewal!!!!!
05
May
Posted by Anonymous
I received a phone call from an arbitration office saying I had a Stream Energy account that had been sold to an agency and I owed $7000.00 . I paid my bill last night and the bill was $42.42. I lived in one house and had one account for 23 years. So I ask for the info on the acct. which they will only give me the last four numbers, not my account. So I call Stream and can only get two a customer service manager and can't talk to anyone else in a higher position.So no one will tell me anything so I can't file a report for identity theft or get a lawyer because there is no information. So Stream Energy is not interested in protecting your identity . H
08
Sep
Posted by UPSET CUSTOMER....
A few minutes ago I called into Stream to get the balance of my bill. The Rep LEWIS, told me what it was and I proceeded to let him know out of all the years I had been with Stream it was never that high. He started babbling on and on about the old nothing you hear from the other electric companies....I asked to speak with a supervisor.
He put me on hold for a Supervisor by the name of ADRIAN.....can you believe he came on the line babbling the same mess/crap? He was so RUDE, HE ZONED OUT INTO HIS OWN WORLD. After calling his name 4 times he came back to say the same NONSENSE.
I would appreciate it if corporate would not allow such UNPROFESSIONALISM to ruin this company's reputation.
03
Aug
Posted by Upset Customer
I have been a customer with Stream Energy for a number of years and I have never had much problem with the service, etc. until you changed the online account. Since the online account change I have had nothing but problems and this last issue is the last I will tolerate! I am a single mother and sometimes cannot pay all my bills when they are due.... My last bill I had requested that it be extended to 8/3/15.... I went online yesterday to pay the bill and my new bill amount was showing also.... I changed the amount in the amount due to only my past due amount and hit submit payment.... When I did that the amount that was being submitted was not what I had put in but the total of the two bills! I immediately tried to correct it but of course it would not let me.... I tried correcting it via the phone service and of course there is no customer service on Sunday so I called at 7:05 this morning to speak with customer service to see if they could correct the situation and was told by a representative Amy that she could not do anything.... I explained about the issue regarding the online account and she said it is being worked on so I requested to speak with a supervisor to see if they could possibly help me.... After some time Wilbert - Supervisor came on the line and basically told me the same that Amy had told me.... The online service was being worked on, the payment had already processed (even though it was Sunday and banks are closed) and that I would need to have my bank put a stop payment on the amount (then I would be charged a stop payment fee with my bank AND a rejected payment fee with Stream).... This is the 2nd time that something like this has happened to me only this time the amount is more than I can afford to pay at one time! Every time I have an issue with the online account I have been told that the system is being worked on! I have been given this excuse ever since your company changed the online account and that has been more than a year now.... If your company cannot fix the problems with the online account in all this time then I doubt very seriously that it will ever be fixed! The online account is not user friendly, it tells you that you can access, change, etc. but does not allow you to do any of that! I feel that I have tolerated your company's incompetency for as long as should be expected! I plan on filling a complaint with the Better Business Bureau and the Attorney General's Office because I feel that the excuses that I have been given by customer service were not true and accurate! At this point I really do not care if I have to pay an early termination fee with your company but I plan on switching to a more reliable company that would be honest and straightforward with me!
10
Oct
Posted by as
AGREE WORST CUSTOMER SERVICE EVER. this guy name peter was "helping" me out 10/10/14 3pm... I told him I just wanted some information on their services do they cover my area he got my address and told me yes. then he started babbling on about klw and all that crap I don't understand. so I asked if their was a general deposit he could give me for someone w no credit and he said no he needs my s.s. I told him ok nvm I will have my bf call since hes going to put it in his name. then he says ok so what was your point of calling? I said to get information ive never had to do this im only a teen this is my first time ever having bills so that's why u call to FIND OUT. I proceeded to tell him that I have good credit so I simply don't want someone else paying for something in my name idc who it is I just don't want to do it! and he continues to laugh and say well I just don't understand why u would want to pay more deposit instead of getting it in your name w no or little deposit. I said cause I don't want to he can get it in his name since its his bill and if he cant then his mom will co sign for him then he interrupts saying u cant co sign w electricity. now I know hes just being my bfs mom had turned on electric for him (co signed) but we ended up moving in a month later n different apt# so Reliant said they moved it to a different apt #and then they said it was cancelled so they don't kno wtf their doing either. that's how I kno you can co sign. then he asked me if I was making up stories. pissed me off! so hes basically calling me a liar its not my fault his don't know my whole story! Hope your reads this too.
18
Sep
Posted by marting
Anonymous-This company has the worst customer service ever. They don't seem to know what their doing. I have never encountered customer service so bad. I made a payment with my master card to reconnect service. I called to confirm appt. I was told that the appt was canceled due to the payment being reversed. The rep that confirmed the payment gave me the date and time a tech would come out. Therefore i was told i had to wait another date for the tech to come out and the you have to wait all day for the tech. 8am-4:00pm. and all they're saying is I'm sorry. The manager was not helpful. CEO and upper management need to take a look at how the company is running and the way the customer service.I am not happy with this company.
11
Sep
Posted by Anonymous
Theeeeek comment below from Derek are my thoughts exactly. The poorest of customer service I have received. I talked to a CS rep, supervisor and manager. They refused to give me a name of anyone else I could speak to. There is no corporate office. To file a complaint they gave me to customer service email address on 2 different instances. Do not choose Stream. My electric was turned off even after I paid my bill. I will be taking my service elsewhere.
01
Aug
11
Mar
Posted by Anonymous
Mr. Gilmartin,
Very bad experience. I changed over, signed up for auto payment and it still hasn't taken effect. Now I am 2 months in and am told it will be another 2 months before it takes effect.
Customer Service is a joke. If one finally can get through to a person, they can do nothing. Stream Energy seems to think the contract is a one way street. We provide electricity you must pay regardless of how difficult we make that for you to do - then we penalize you for not figuring out our policies.
When in doubt send notice of cancelling service. No doubt you will take more time to try to collect cancellation fee and hurting credit rating than fixing YOUR PROBLEMS.
Terry Moore
27
Feb
29
Nov
Posted by Anonymous
this company is a bad company they like to lose peoples money and double bill. I have paid them three times on auto bill pay and all three times they have lost my money and made me pay again the say that they have no record or even know where my money is. I think that they are a taking peoples money and mis placing it there is a on going thing with there company just want to say watch your money and you account
16
Oct
Posted by E-Gomez
Horrible customer service!! Nobody at this company is on the same page. I'm a new resident called Stream to connect service last Wednesday, they took my $250.00 deposit and let me know that it should be on the next day by four but most likely in the morning. So Thursday came and went and Friday afternoon came and I called to get an ETA, I mean this is a new residence and we haven't had electric for 2 days, not to mention there are kids involved! So they tell me the previous resident had a switch hold put on the acct. so I would need to fax over my lease, then it would be 24-48 hrs before it was reviewed.. Seriously??!! its already been 2 days so now because of their negligence we still have no electricity and not going to for another 2 days, you can understand my frustration...after talking to a supervisor that was NO help at all, and NOT concerned about the customer at all, we faxed the lease. We don't expect to have service through the weekend so rent a hotel, ( money we did not have after a move) Monday comes and still no electricity. Tuesday comes and we call again they tell us at this time " oh, I see the problem you didn't send in the NOS form." Nobody told us about that form or the lease or anything else for that matter!! so after talking to 3 supervisors who lied saying they were faxing/ E-mailing the form we finally got it and faxed it over. so sadly to say its exactly a week and we still have no electricity, no help from this company to make a smooth transition no apology or concern for my family. This whole company needs to be trained on what Customer care truly means.
24
Jul
Posted by Unhappy consumer
This company is the worst to deal with. My gas was off a week ago today and I was told last week that it would be turned back on this past Friday. No one showed up and when I called on Monday they said they apologize but they will hae? someones come today. So around 2 p.m. no one came and when I called they said that the person I talked with didnt put the order in, so that make two times that they didn't do their job and now I have to wait 2 more days for my gas to be turned back on.
When asked to speak with a manager because I wantes to speak with someone
in their corporate office, I was askes why? And that they can't call out. Not even a manager.
They have the WORST cust. serv people you in the world.
02
Jul
Posted by 123
I do not recommend this company!!! On a random bill they said that they forgot to charge an AGL fee and that I owed a huge amount. I payed this amount and then 2 months later got another bill stating the same thing and showing that I owed even more money for a mistake they made and never proved with post bills. The rep said I could wait to pay the amount until they could figure out if I owed it or not and they next thing I know my gas is turned off with out any notice. I have always payed all of my bills on time with out an issue and this company is ridiculous to deal with. The bill is always wrong and the customer service is never helpful....Go somewhere else!!!!!!!
10
Apr
Posted by Anonymous
I was placed on a payment arrangement for 126.95 until the 31 and now I'm being told the amount was for 200.69 when that was not the amount I was told so I ask to speak with a supervisor he tries to argue me down and then call me a liar and I told him to pull the recordings but he kept blowing me off when I asked him to pull the recordings because I shouldn't be penalize for something I wasn't told this is unacceptable,unfair,and just wrong I have never had a problem with this company until now
