I was with AT&T service for 23 years in California & decided to switch to T-Mobile after moving to Oklahoma. What a disaster it has been? For the past two weeks I have been given false promises, dealt with trickery in the sales, incomplete explanations and all around unscrupulous principles! I was lied to about not being able to get the phone I wanted given a temporary phone number that was useless & they couldn't move my data over to the new phone etc. To make a very long story short and wasted effort/time I ended up walking out today because they told me that I owed them more money. For the same phone that I walked in with, simply because they informed me that there was a 30 minutes pass rule after they terminated my phone to what I was suppose to upgrade to. So I phone I previously wanted. Because they said I had authorized it ( the time limit was never mentioned) & when 30 minutes had passed I decided it was to expensive to upgrade & was going to keep my phone of less than 2weeks. They never told me about the 30 minute time limit & I was there 2 1/2 hours waiting for them to figure it out. So they stalled on purpose. When I said forget it I will just keep this phone they said they would "CALL THE POLICE." Way out of line "my husband is a retired sheriff." I have never been treated so disrespectfully before. Feeling taken advantage of & fooled I paid a additional $ 117 to leave the store with the same phone. I also started this nightmare with the T-Mobile Shawnee store switched to the Seminole store with stories of better customer service. HA! on me:(
Tmobile Reps are adding and removing services on my account for their own benefit. They are not honoring advertisement prices. They are not honoring educators discounts, charging me for already bought phones purchased in full. My bill is incorrect, my plan as well. They are false advertising by not honoring prices. I was approved for educator and did all that needed to be done and they are refusing to honor it with all the extras they say you get with the plan. They are taking hours of my time on phone chat and in store visits with no results. They have illegally changed my plan many times without my consent. They are over charging me and threatening to shut off my phone for money not rightfully owed. Lets start a class action lawsuit for all the people they are stealing from.....
Teen Mobile is the WORST cell phone provider EVER! I ordered 2 phone over 3 months ago. Only had them one month and mine was sending so much inaccurate information and I called them to return the phone and cancel the service and send a call tag. They did stop the service but NEVER issued a call tag which I waited for. Then after waiting for it I bring them to the store to return and they tell me I only had 14 days to return them. They screw their customers major. Then proceeded to bill me for the phones the Scam Artist they are!
Signed up for 3 new lines 3 months ago. Was told I would get $800 off each new Samsung Phone for lines 1 and 2, amd a free 3rd line. This should have resulted in a monthly charge of $156.66 ($140 + $16.66), with the Galaxy S23 Plus (additional $400 or $16.66 for 24 months). Simple? No. Keep getting different bills (over $156.66) and representatives fix it for 1 month, although they say it will be correct from that point forward. I've called 6-7 times. So much for trying to save a few $'s. So the question now is how many more phone calls?
OMG.....I got a plan with a free phone. The service worked, but my phone I couldn't hear out of it. I took it back and they sent me to the company of the Phone. I had to send my phone to them and be without a phone until they sent me one. so I spoke to a an uneducated, work for whatever I get female that sold it to me n the first place. IGNORANT and explains why they have her in the hood store. I went there thinking I was giving back to the community and you get what you get. Ignorant female hung up on me and then had the person from another country talk to me because I asked who owned it. He said cant tell me that, thinking I am from the hood. I contacted the local police, city and better business bureau. They need to see what else is sold out of there. They think because you come there you are like the folks there. NEVER DO BUSINESS at this location in Chicago on 7340Stony Island. THE WORST BUSINESS and SERVICE EVER. Makes T-Mobile LOOK REAL BAD.
Tmobile Is The Worse Cellular Yet, I Live In St Louis Mo And Am A Disable Retiree, They Make You Want To Hurt Yourself Regarding The Service You Rec'd...this Office Is At 4100 Lindel And Everyone There Is Horrible Starting With The Mgr Chris...i Have Taken My Phone Back Over 15 Times Due To It Freezing, I Can't Rec'd R Call Out, The Last Storm We Had I Had To Take Ph Back As A Result I Caught The Flu, I Paid For Trip To Canada And Couldn't Go Because I Had The Flu, They Just Look At Me As If I'm Crazy Old Lady, They Tend To Assist Whites Over Blacks, I Witness Them Logging In A White Couples Complaints Of Phone, Giving Them A Phone To Use While They Sent Her Bad Phone Back, At This Time I Had Been In The Store Over 10 Times And No One Ever Logged My Compliants In Or Offered Me A New Phone, The Salesman Evern Came From Behind The Counter And Hugged The White Couple, I Suffered From Psy Problems And This Really Made Me Feel Bad, It Shouldn't Matter That I Am Black, I Deserve Better, At Present Time I Was Given A Loaner, Only Because I Asked, My Sims Card Was Checked, Only Because I Asked, And They Sent For A New Phone, Only Because I Asked, It Took 21 Times Of My Going Into Store, My Catching The Flu, And A Great Deal Of Humiliation, And I'm Still Not Sure This Phone Will Work
I am new with this plan and I was not told that I can not received International calls. On March 20th 2014 I paid the monthly service for March and April $37.50. On the 21st my phone was disconnecting, I found out that I only had $5.00 and change, needless to mentioned that it was a big ordeal to deal with your countless and useless CS'R finally Wendy the supervisor told me that a International call was made on the 20th that used all my minutes. First of all I have Boss Revolution for International calls, which I made thru this phone that same day the same time that you showed I presumed made thru T-Mobile air time.( ENCLOSED STATEMENT OF BOSS REVOLUTION SHOW THE CALL I MADE SAME DAY SAME TIME THAT YOU CLAIMED I MADE THRU YOUR LINE) However, it is ridiculous that I can not received a call from this phone, but if you sales r would told me I would be aware. Please correct your mistake and do not charge me for an International call that I did not made it.
I Hate T-mobile Liars Liars, My Problems Started The First Week I Had The First Phone, Each Time I Went Back They Charged Me M,ore, And This One I Found Out Later Was Over $300.00 Darn Thing Is Crap, Can Get No Results From Anyone I Have Spoken To!!!iam Trying To Get Someone Again, What A Joke!!!
T-mobile I Never Had Problems With Until Today I Made A Payment And They Took An Extra $50.00 Dollars Out Of My Account And Turned My Service Off Why I Don't Know My Payments Have Always Been On Time And Customer Services Is A Joke No One Can Help They Can Turn Your Phone Off But They Can Not Turn It Back On I Spoke To Over 20 People Nothing It's Like Talking To A Wall Nothing T-mobile Has The Worse Customer Service In The World It Takes 30 Minutes To Answer And Another 30 Minutes For Them To Come Back And Another 30 Minutes To Transfer You To Someone Else That Can Not Help You Another Hour To Say I Am Sorry We Can Not Help You For 72 Hours Try Back In 72 Hours Thank You That's All We Can Do For You. I Am So Upset With T-mobile
I want to start out why I will stay with T-Mobile. It is only because of one employee David N at the Clark St shop in Chicago. David is knowledgeable, patient and I feel as if I will get a straight answer from him. He is an asset to the company. I will only work with him because each time I have worked with someone else I am given mis information, or no information.
His knowledge of the product, attention to detail and perception to what the customers need are in a phone are outstanding. I am not sure if this is the right place to place a comment give compliment to an employee. I hope it is.
I am very disappointed with the service I have received,,, I have not service on my phone where I work and in my home.. I have asked to cancel my policy with no termination and they stated I have a contract... I believe we both signed into a contract and your obgligation was to provide with service on my phone... which I do not have..... I would like someone to address this issue.....
Kim Lampone
My husband and I have had service with y'all for years we recently upgraded our phones and got new ones. I have lost my job and my husband is the olny one working right now and our phones were cut off last month now y'all are charging late fees we got a bill for $ 293.00 we don't have a contract so we are bringing our phones back to the store where we got them on North expressway in Griffin Ga.We will never do business with y'all again.I hope it was worth it to y'all cause you just lost some good customers.Your service dose not work in Jackson and that's where my husband works.We are not paying this high bill that we did not use any of your service.Thanks for nothing you back stabbing company who is not loyal or good to there customers anymore Ashley Bellino
I originally called tmobile to switch over my cricket IPhone 5 to tmobile because they had 4 g. Tmobile should of told me at that time they will not work on a Crikett iPhone 5 but went ahead and billed 21.99. I received the package the next day but noticed it was for an IPhone 4 instead. I had to bring the phone in to a store at this point because I cancelled my service that day, do after 2 hours of very very very poor customer service I was told that I was raising my voice to load and was told to leave the store after paying 60.00 to get everything started. First of all no one explained anything about how returns work up front. Then the CSR there and manager who was extremely unprofessional could not figure out to get my phone working even after 3 tech support calls. They were more frustrated than I was at that point because it was obvious they did not know there jobs at all! The turning point came when the CSR told me I was going to leave with no service that night and I need to go to some website for help and pay 10.00 more. I could not believe what they were telling me. They at that point asked me to leave the store with know service,and out 81.99. Well I lost it and hold them very loudly one time I was going to get them both fing fired and left the store. That's it, you woul of done the same thing for sure, and I am a Christian! Oh well, I went to another store the next morning to get my money back only to find out that they would not refund my money and they also asked me to leave the store again. Unbelievable, by far the worst of the worst customer service you can have. Please stop them from this happening to anyone again? I also contacted corporat @ tmobile and filed for an investigation but nothing at all! The big Fortune 500 co. Obviously needs and deserves that 81.99 more than myself and my 4 year old daughter. I am afraid if this gets pushed aside that our fortune 600 co. Have won?
Clearly, I'm not the only person in a dispute with TMOBILE. To follow is a brief story: we've been with Tmobile for 14 YEARS, were baited and switched into re-starting the original contract several times & the current one ends in October. I called to have the Early Termination Fee waived ($100 per line x 4 lines!) and was given the same run around as everyone else.... BUT.. I say, let's ALL call :) I know I did.
It appears that I was scammed out of $100.00 by T-Mobile! When I first placed an online order, my payment was process for $158.00 for the iPhone 5. I then received an email alert indicating there was a problem and I need to call customer service. My call with customer service was very pleasant and I was told I need to pay $100.00 for deposit in order to get the service. I paid that deposit plust the 158.00 for the phone. The rep indidated she liked my unusual name therefore will overnight the phone to me free of charge. I received the phone as promised, however about five days later, I receive a text from T-Mobile stating $100.00 is due to avoid suspension. Believing the $100.00 was for my monthly bill, I paid it right away. I thought it was odd that my payment was due so quickly. Anyway, when I received my paperbill, it only shows the second $100 payment I made and not the first one. I called customer service and was given the run around. Finally the rep said they put in a missing payment and I would hear from them by the end of the week. No one has contacted me about my missing payment. I have proof from my bank account what was paid to T-Mobile but they are not taking that into consideration. I'm wondering if I made a big mistake switching from AT&T and coming to T-Mobile.
Long story short...I dialed 611 to speak to a rep and a supervisor because they can't afford to have a manager on staff. Told them that I have been given broken promises from T-Mobile; aside from all that, I have upgraded my phone to the S4 online and was told that it would be delivered 5-7 bus days for the standard shipping. I purchased the phone online on the 29th, called to confirm on the 30th at 1:00PM about the purchase and the shipping and they told me that they are still waiting for my approval. Basically, your shipping doesn't start until you approve (what approval...it was already approved and done online; but whatever) One excuses after another, finally the supervisor told me that T-Mobile will not have the S4 in-stock until 5/1/21013. So now, not only am I waiting 5-7 business days; but an additional 3 days from the time of purchased. So I said, "Fine, I will call back again tomorrow since you can't say or help me because you guys don't have the phone yet. Please clearly notate my account that I have spoken with you in regards to the purchase and shipping agreement." Here is when it gets good. My co-worker asked me if I ordered the phone because we are both getting the same phone. I told him that T-Mobile said that they won't have in stock to ship out until tomorrow (5/1/13). He said "No, I am getting mine Friday" and he showed me his delivery confirmation from T-Mobile and UPS. So now, I am heated. Not only have I been treated poorly; I am now being lied to. I decided to call and have someone look into this situation. All that T-Mobile said is "I am sorry." Really, I don't need to hear you are sorry, just take care of it and get it fixed/done. That's all that I am asking. Now, the supervisor said that my shipping label is already in processed or printed, there is nothing that she can do. (How about expediting my shipping or crediting my account for the frustration and the inconveniency and the lies that I have been getting). You asked if there's a corporate office or a headquarter that I can address my frustration and the service that I was getting, T-Mobile said that you can email the customer service line. No offense, if it is with the customer service that I am having, what makes you think I will email Customer Service. I want someone who has authority and REALLY appreciate and takes care of their customers. Not someone who is there to say I Am Sorry and write notes on my account.
My mother is 93 and in a nursing facility. Cannot see well and cannot hear well. On January 10 2013 I called to cancel her service. Mario told me he wanted to speak to my mother -- I laughed -- he told me I was not allowed to cancel the service. January 12, 2013 I sent a letter with my POA along with payment of her current bill and again requested service to be cancelled.Received a letter from Sharon Bates dated February 6, 2013 telling me I now had authority to disconnect the service.March 8, 2013 sent letter to Ms. Bates to cancel service along with their bill for $48.33 telling them to refer to January 12, 2013 letter. Just received another bill for $72.78. I called and finally spoke with Shelly, Account Representative. After explaining my mother condition to two other people before getting Shelly on the phone, I was asked why she was cancelling service and wasn't she happy with them. After some more conversation, Shelly agreed to cancel service. I only had to pay the $72.78. Since I have tried to cancel this service since January, I requested the cancellation date be retroactive back to that date. She said NO! I told them then send my 93-year-old-mother who is in a nursing home to collection. DA-- if they didn't!! Received a letter dated April 10, 2013 from EOS CCA demanding payment. Guess they can process things quickly if they want to If you are on the website to check out T-Mobile, run the other way as quickly as you can. I plan to send my stack of information to their CEO. T-Mobile must be very hard-up for money.
T-Mobile stole $95.20 of my money. I was on a prepaid plan with T-Mobile for years. Recently, I paid for $100 worth of minutes. Six days later, my 6-month-old T-Mobile phone died. I've decided to go with another provider. After I'd been transferred to several different people and kept me on hold for more than an hour, a "supervisor" told me that no one in the company "can" refund my money--not even the CEO. Is that true? Is the CEO really that powerless? Or merely that unscrupulous?
So I decided to purchase the nexus 4 last Friday (3/22/2013) during a promotion they had which was the phone for only $49.99 after mail in rebate. So today, Monday (3/25/2013), I get an EMAIL, not a call but an email saying that my order was cancelled! I call customer service so quickly and the rep says that my card got declined so they had to cancel it. Which is impossible being that my Amex had over $5000 in credit available and they are saying a $107 charge got declined??? I don't think so! So she explains that they had a complete change to the company and that the old plan and offer I originally applied for no longer exist. Something I was we'll aware of which is why I made the purchase before the big change which happened on 3/24/2013 to their new "UNCARRIER" plan. I got off the phone with them, called the great and ever so powerful AMEX to ask what's going on with the card. And get this, tmobile only charged $1 to my card on Friday, and never charged my card for the rest of it ever again. Amex has the power to revert cancellations but couldn't this time because tmobile never ran my card so the charge was never there. I call tmobile to speak to a supervisor, Lesley. Lesley (employee #2052954) lets me in a little secret. TMOBILE CANCELLED ALL ORDERS PLACED THIS WEEKEND DUE TO THEIR BIG CHANGE!!! I was not the only customer. They did this behind our back only to get more money out of our pockets. So they will not honor what I originally wanted and now they expect me to pay full price for the device. So instead of $50, $500! Worst customer service ever! They claim they want to be honest and transparent unlike the other carriers. But they are being just like them!
So to top this off, I spoke to my lawyer. And with the proof that Amex is gonna be offering, we will take them to court. T-Mobile will cannot get away with this injustice.
I Called Customer Service On 03/22/13 Just To Find Out About When Our Contract Was Up,the Rep I Spoke With Was Named Ken An Ask Me Why I Was Asking An I Told Him I Was Thinking Of Switching Carrier He Ask Why I An Standing In A Radio Shack With A Sale Associate As We Are Talking About If I Switch Ti Verison Or At&t I Can Get A Free Phone For New Service An Had Him On Speaker Phone As He Proseed To Tell Me The Phone Would Not Be Free That No Carrier Does That Any More Well The Sale Associate Heard Him An Said There Is No Hidden Cost For The Phone. So Just To Beware I Will Never Recommend Tmobile To Anyone Your Company Is A Joke, People Please Be Aware Of Them.
tmo Jessica,
I bought 4 phones 2-Samsug 3 and 2 Samsug 2. Upgraded my account, store associate assured I qualified for the rebates. Store associate filled out the paperwork for me. I submitted it and received 4 rejection letters. Could NOT get a live person on there service line was on hold for 40 MINUTES due to high volume. I wonder why?? I did get a few responses to re-submit it. REALLY???? How many times do you have to re-submit and get BS corporate generic response?!?! This was response to tmo Jessica who mail box is full. MOre BS.
tmo Jessica,
Yes I did that, no resolve. Just alot of corporate jabber of " Were sorry, please resubmit, you don't qualify, etc....." There's not enough time in the day for me to waste my time "resubmitting" information. Believe it or not I have to work for a living and should not have to contimously "RE-SUBMIT" information because some idiot just out of college can't get it together!!!
Just own up to the fact that T-Mobile takes NO responsibility what so ever for the behaviour either at the entry level up to it's corporate level for any type of OWNERSHIP towards there customers!!!!!
This is REDICULOS!!!!!!! Your rebates are TOTAL SCAMS!!!!!! STOP PROMISING rebates you can't or won't deliver!!!!!
Totaly and throughly fed up with T-Mobile!!!!!!
I am sure this will go no where!!!
please send a copy of Nov 15th 2011 phone call record statement for legal issues. My wife Cynthia Ross and I Tommy Ross have been unsuccessful in contacting t mobile customer relations regarding this statement by email due to message not getting through that party. We were told by customer service that this was the only way to obtain records beyond a 12 month period. Thank you so much, Tommy Ross
I have been with T-mobile for 11 years to the day. I have so many complaints against them it is not funny. I hope if you are reading this, you will think twice as the other unsatisfied customers are speaking about. In that 11 years, I know I have paid about 20,000 dollars in cellphone bills have 1 to 2 phones per line. I have the following complaints and I am going to file a formal complaint with the Washington Attorney Generals Office. I am also going to investigate and campaign for a Class Action Suit. I think there are enough people on this website alone who would join in.
Complaint #1 This was in 2002 - Because I received such horrible reception and spoke to numerous customer service representatives, I had no other choice but to forward my calls from my cellphone to the landline. Sadly because the contract is long and legal and basically not understable because of all the jibber jabber, most people would not know that when you forward your cellphone to a landline it charged you double the minutes. Now this was when unlimited minutes did not exist or it was extremely expensive. Well needless to say, I went over my minutes and was charged. The complaint therefore is: Why would they do that? It is sneaky and deceptive and they did not require their customer service Rep to disclose such policy that I believe they know would generate money and they are justified because WE signed the contract and we all know you must read EVERYTHING before you sign. Resolution: Our laws should require them to have a simple outline (understandable to all) - like a rental agreement. You would then be required to initial each one of these "policies" after the sales Rep read to you and ensured you understood.
Complaint #2 - Why is Tmobile allowed to restart your contract for making changes to your account that is caused by their poor customer service, deceptive ways and practices. I know over the last 11 years, I have been held hostage by this company because my contract has been restarted HOW MANY TIMES? That when I finally dumped them a few weeks ago, I have to pay $200 per phone to "cancel" my phone - REALLY??? I am livid but laughing at the same time ABSURD if you ask me and I am going to get a lawyer and fight for other consumers.
I have many many other complaints. But listen: I AM GOING TO SET UP A FACEBOOK ACCOUNT CALLED TAWNI'S CLASS ACTION SUIT" please find me and post your stories of how you feel. I will then get a lawyer and hope you all will join in. Thanks for reading. (I am creating the page right now).... so if you can't find it try again.
I had an account with T-mobil. For five months I kept getting text messages saying my bill was late and I had to pay immediately or my service would be interrupted. I NEVER got a bill. In fact, they were sending my information to another address. Each month, I would go to a location to speak to a human being and each month they would say I don't know how that happened but I believe I have it corrected now. After five incidences of late billing, I told them I couldn't do business with them anymore. They proceded to tell me I owed them $200.00 for early termination and another $300.00+ for a phone I tried to give them that I couldn't use. Now they are hitting me with $741.00 in collections and won't even talk to me.
Think Twice before you deal with this company. Think think Think they will throw you and your credit under the bus and think nothing about it all they want is your money, they do not care who they harm or anything sucker you into a contract and you must keep it even if you change your mind in a few days and then sell the bill to telemarkers to harrass you about something that they recreated horrible horrible company.
WOW. I thought I was the only one who was recently having problems with T-Mobile. They keep telling you that you are a value customer but they give you the run around. They have been doing a lot of misleading marketing and out right lying to the "VALUE CUSTOMER". Have been with T-Mobile for 9 years. The first 8 were good. This last year was full of useless help, misleading advertisement. I was mislead to believe that I can get another phone by changing my package but then was told that I would have to pay the full price of the phone and be locked into another 2 year contract. I told them I want them to go back to my old package and now they tell me that that package is no longer available. I have been going back and forth with them for the past several days. SO UNPROFESSIONAL AND UNETHICAL OF T-MOBILE. It's one of those switch and bait program. Thinking about filing a complaint with the FCC.
I,was lied by t mobile customer service regarding cancellation fee and when I got my bill there it was $400.00 in cancellation fee and for me to avoid paying all these fees they shoved me in family contract with 2 extra lines that I don"t need but i will be paying for them for 24 months. This company conduct business like would do it in 3 rd world countries,and we are here in the USA,in 21 century just in case the President and his VPs don't where they at. Extremely disappointed customer,and guess what I will recommend you to a friend or to enemy as well
Unfortunately I have to concur with the former comments. This is the most deplorable excuse for a cell phone carrier there is. T-Mobile is a nightmare. My story is too long as well. My nightmare began when I was migrated over Sept 2008. Fast corwarding , they have sent me a total of 17 phones all blackberry 9700. They know these phones do not work but they send one each time it malfunctions. They last approximately 2 weeks. They would prefer to keep sending phones that do not work rather than send one working phone. This has been going on for a year now. Ridiculous customer service and yes they do lie. This is the worst company ever. They need to go away! Oh BTW looming for a carrier to change.
I use to be a customer of T Mobile after my 1 yr contract was up and I when to a better service ATT. Now T Mobile want to charge me for non-contract with them, because I continue to use the service and paid my bill monthly. Until I switch to ATT and now they have placed this bad debt on my credit report and I can't get them remove this after I pay the final bill. They are trying to make me pay for non-contract time with them of $434.05. This is effecting my credit score, because every 6 month they take a another hit on my credit
I'M SURE NO ONE FROM T MOBILE WILL EVER SEE THIS, AND IF THEY DO THEY WON'T CARE. HAVE YOU READ ALL THE NEGATIVE RESULTS ON THIS WEB SITE OR ANY OTHER WEB SITES THAT TOUT ALL OF YOUR TERRIBLE SERVICES? I WAS WITH T MOBILE 14 YEARS AND THE LAST 2 HAVE BEEN HELL. IF YOU TRY TO GET ANYONE FROM CUSTOMER SERVICE, THEY CAN'T SPEAK ENGLISH, BECAUSE THEY ARE ALL IN ANOTHER COUNTRY. THEY CAN'T HELP YOU NOR DO THEY TRY BECAUSE THEY DON'T KNOW ANYTHING. YOU CAN'T UNDERSTAND ANY OF THEM, AND T MOBILE DOESN'T GIVE A DAMN.
WHAT REALLY MAKES ME MAD IS THAT ALL THOSE PEOPLE OVERSEAS ARE TAKING OUR JOBS WHEN THERE ARE MILLIONS OF PEOPLE OUT OF WORK IN THE US. T MOBILE JUST WANTS TO MAKE MORE MONEY, AS IF THEY DIDN'T HAVE ENOUGH. HOW MUCH DO YOU NEED????
THEY DON'T EVEN WANT TO PAY MINIMUM WAGE, SO THEY SHIP IT ALL OVERSEAS. WE , THE CUSTOMERS, ARE THE ONES THAT SUFFER.
THIS IS THE WORST PHONE SERVICE, CUSTOMER SERVICE (WHICH IS NON-EXISTANT) AND WEB SERVICE I HAVE EVER HAD. T MOBILE. YOU SUCK
It doesn't matter how bad your T-Mobile situation is- T-Mobile will not put you through for resolve- they advise write a letter- easier to throw away that way I guess- If you are not going to provide any service to your customers- you should not be in business- I Love VERIZON Wireless and would never do business with T-Mobile! I have been assisting a friend with their T-Mobile Issues and have never seen such asinine customer service(lack of).
DEAR MR ROBORT DOTSON I HAVE BEEN A T-MOBILE CUSTOMER FOR ABOUT SEVEN YEARS. I REALLY DO THINK T-MOIBLE CUSTOMER SERVICE IS REALLY TERRIBLE. I BOUGHT A PHONE FROM T-MOIBLE JUST ABOUT AYEAR AGO AND IT WAS DEFECTIVE. MY HOTSPOT DIDN'T WORK AND MY BLUETOOTH WAS NOT WORKING AS WELL. SO I CALLED T-MOBILE CUSTOMER SERVICE AN SPOKE WITH A REP. AND HE ADVICE ME TO SEND MY PHONE INTO THE T-MOIBLE RETURN CENTER. HE ALSO ADVICE ME THAT IT WOULD 7-10 BUSINESS DAYS. SO THATS WHAT I DID, I SENT MY BACK COVER ALONG WITH MY BATTERY TO TH RETURN CENTER. I WAITED 7-10 BUSINESS DAYS AND I RECV., MY A NEW PHONE BUT THERE WAS NO BACK COVER OR BATTERY. AS SOON AS I RECV., MY NEW PHONE I CALLED T-MOIBLE AGAIN AN SPOKE WITH A REP. AGAIN. AND ADVICE HER THAT I DIDN'T RECV MY BACK COVER OR MY BATTERY BACK FROM THE COMPANY. SHE ADVICE ME THAT I NEED TO GO TO THE STORE AN BUY ANOTHER ONE, WHICH IS UNACCEPTABLE AND ASK TO SPEAK WITH A SUPERVISOR AND I SPOEK WITH CHRIS. I ADVICE CHRIS WHAT HAPPEN AND HE SAID IN HIS EXACT WORDS I WILL GET YOUR BATTERY AN BACK COVER OF YOUR PHONE BACK TO YOU I WILL SEND A TEAM DOWN TO THE WAREHOUSE TO RETRIEVE IT FOR YOU MR. BROWN. THE NEXT DAY I RECV. AN EMAIL FROM T-MOBILE STATING THAT I WILL NOT BE RECEIVING MY BACK COVER AND MY BATTERY BACK. BASCIALLY WHAT CHRIS A SUPERVISOR FROM T-MOBILE TOLD ME WAS LIE TO GET ME OFF THE PHONE AND THAT'S COMING FROM SOMEBODY YOU GUYS HIRED. IN THE MEAN TIME WHILE IM TRYING TO SEE IF I CAN RECV. MY BACK COVER AND BATTERY I TRIED TO POWER UP THE REPLACEMENT PHONE AND IT DOES NOT WORK. SO I PROCEEDED TO CALL T-MOBILE AGAIN AN SPEAK WITH ANOTHER REP., WE TRIED TO TROUBLESHOOT THE PHONE AND ALSO DID A FACTORY RESET. PHONE STILL DOES NOT WORK. SO THE REP TOLD ME TO SEND THE REPLACEMENT PHONE IN WHICH IS VERY RIDICULOUS BECAUSE IF T-MOIBLE IS MILLION DOLLAR COMPANY THERE SHOULD BE KNOW REASON THEY ARE SENDING CUSTOMERS A DEFECTIVE PHONE WHICH IS SUPPOSE TO BE A REPLACEMT, AND NOW I HAVE TO SPEND MORE MONEY THAT I AM NOT GOING TO GET BACK TO SEND T-MOPIBLE THE PHOEN BACK, AND WAIT ANOTHER 7-10 BUSINESS DAYS WHICH IS NOT MY FAULT AND IM PAYING FOR SERVICE THAT I CANT USE BECAUSE I DON'T HAVE MY PHONE.
NOT TO MENTION I SENT THE REPLACEMENT PHONE BACK IN ON 10-24-12 NEXT DAY AND IT WAS DELIVERED 10-25-12 SO IF I CAN COUNT RIGHT 10/26, 10/29 , 10/30 , 10/31/12, 11/1/12 , 11/2/12 , 11/5/12, 11/6/12, THS IS GOING ON THE 9TH DAY AND I STILL HAVE NOT HEARD FROM ANYBODY AT ALL I CALLED T-MOBILE AROUND THE 5TH BUSINESS DAY JUST TO MAKE SURE EVERYTHING WAS GOING OK, AND I WAS TRANSFERD LIKE FIVE DIFFERENT TIMES AND ALL OF THE REPS. WAS VERY RUDE AN NASTY AND ALL THEY TOLD ME TO DO IS JUST WAIT WHICH IS VERY DISRESPECTFUL IN THE TONE HE SAID IT.
I have a T-Mobile Blackberry Curve with a battery which needs replacement pretty badly.
Apparently T-Mobile does not allow customers to purchase a new battery which is now out of warranty. T-Mobile expects its customers to find a new battery on their own, since T-Mobile will not supply a replacement.
This is just plain stupid and as customer UN-friendly as it gets. I will find one, somewhere, and I guarantee you that the contract will NOT be extended past April 11, 2013!
Shame on you!!!!
I have now been hung up on twice by the secretary at the corporate office.
My story is so long, that there is no way I can put it all in here. T-Mobile made a mistake and did not put a service on one of the two phones on my account. The phone was stolen and did not have the security app on it due to their error. I began calling them immediately. It took at least 20 phone calls over two days to get a new phone sent out.
After being told the phone we were finally due to recieve via overnight shipping was on back order, I called and they couldn't help me. Most of the customer service reps didn't speak English well enough to understand what I was trying to explain to them. I tried the "chat" online as well, they couldn't help me either.
T-Mobile does not have an actual complaint contact via anything other than snail mail. I assume this is in hopes that you will be so tired of trying to resolve your issues with them that you will not want to bother writing and mailing a letter telling them just how bad their customer service is. I can admit that I am VERY tired of trying to deal with them. I was so frustrated with not being able to reach anyone, I funally sent an email to the interim CEO via their own internal ethics reporting system.
Another seven calls to customer service finally got me to someone who could and did help me. A new phone was sent out. The next day, we did receive the phone. I also received a call from the corporate office, who had received the email. She assured me that there was another phone coming, but all I had to do was send it back using the shipping label provided in the box the phone would come in. I was driving, so I didn't write down her name and she gave me the customer service number as a call-back number.
Well, the second phone did indeed arrive.... in a bag, with no return shipping info. Nothing in the bag except the phone in it's box. I have been trying for almost a month to get a shipping label from T-Mobile. I have been told they are emailing me one.... haha! Then I recieved the email telling me they would not be emialing me one. I finally contacted the corporate office via phone (thanks to this website) and the secretary has hung up on me twice and twice forwarded my call (without answering it) to the (800) customer service system.
Did I mention that they are billing me over $700 for the phone they sent me in error?? No one is capable of providing me with the address for where I am to return the phone. At this point, I will pay my own shipping!! Nope, nobody can tell me where I'm supposed to mail the phone. So, on my next day off, I will be shipping the phone to their corporate office. I've had it with them, and will be sure to let EVERYONE know what horrific customer service is being provided by T-Mobile.
On 8/31/12, we have walked in the T-mobile Walnut store of Grand & Valley (8764) for connection problem between the phone and blue tooth. Rachel was there, sheâ??s tried to connect few minutes, and then just said we cannot solve your problem because no one is here who knows how to do it. You have to come back tomorrow between 1-2pm to check if another guy is here or not. We told her that one tall guy made connection when we bought the blue tooth here; she said that he was the manager, and he is not here.
We asked her if we needed to go to different service center and she said no and repeated that we should just come back tomorrow between 1-2 pm again.
She kicked us out.
The second day which is 9/1/12, weâ??ve walked in again, Rachel was still there doing nothing. As soon as she saw us, she said immediately the manager is not here, and nobody can do for you besides him! I was going to fight with her, but my boyfriend started to talk to another guy named Richard and he asked what the problem was. My boyfriend proceeded to tell him that we had a problem with connecting to the Bluetooth option. Even though he was helping another client that was on the phone talk to T-mobile, Richard said to let him take a quick look and to see if I could figure it out. Within a couple of minutes he was able to get our situation taken care of!!!
What is the huge different between those two!
For Rachel, first of all, we know that we did not make any purchases this time, but we have been a customer with T-mobile for at least 10 years, and we bought a lot accessory including this expensive blue tooth! Second, why Rachel asked us to come back again instead of asking someone elseâ??s help due to her lack of the knowledge and basic skill! Last, if she thought no one can solve the problem, why did she asked us come back again, and tried to kicked us out again!!! What terrible customer service on her part!!!
For Richard, he works only part time, but very professional and knowledgeable. The most important fact is that he represented not only himself but the T-mobile store! If there is only the manager who knows how to connect, then he should be a manager!
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