Thermador Corporate Office

Thermador corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Thermador
BSH Bosch und Siemens Hausgeräte GmbH
5551 Mcfadden Avenue
Huntington Beach, CA 92649
United States
Phone: 714-901-6600
Fax: 714-901-5980

Thermador Corporate Office Comments

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25
Sep

Posted by BCH


9/25/23 11:36AM

We spent $28,000 on Thermador appliances for our new house. We moved in May 22,2023 and neither of our ovens in our dual fuel range have ever worked. They preheat to the set temp and then show an error code. We have been talking and emailing Thermador customer service for 4 months to no avail. They say there is nobody who services Thermador in our area so they have to "review" our case. We live in a city of 100,000, seventy miles from Memphis,TN and they have no people who can service their appliance??? Each week when we call a new case number is assigned and we are told we will get a call from a supervisor or field representative in 1-3 days. They never return the call. This is the worst customer service I have ever encountered. The store we bought the appliances from is now closed so we are on our own. I have been in contact with other stores that sell Thermador and they are trying to help. Hopefully this will make them rethink selling this brand.

17
Aug

Posted by Anonymous


8/17/23 9:24AM

Thermador has extremely poor service for their clients. I sent a letter 6 months ago and I have not even received a reply or confirmation of receiving my concern. I will not purchase another Thermador product until the issues with customer service is resolve.

26
Jul

Posted by Gary


7/26/23 6:45AM

I have a Thermador Electric Wall Oven that was in the house when i bought it about 39 years ago. I suspect it's as old as my house , about 68 years old. It still works great .
The feature most important to me is its capability to vent to the outside . It vents through the top and then out . I wish i could find a modern electric wall oven that vents to the outside .

06
Mar

Posted by Anonymous


3/6/23 5:02PM

Unbelievable horrible customer service. and product. Cheaply made. Our freezer pull out drawer broke just 1 month out of warranty and finally got service out here to not even have the part. then finally got through on phone to order correct part. paid expressed shipping and the wrong part was mailed and shipped later than what I paid for. unbelievable. where and how do we contact Corporate? Is there actually live humans working? and that even care?

07
Feb

Posted by Sarah


2/7/23 10:25AM

Horrific customer service
Horrific certified LA dealers repair shops
Overcharging breaking parts horror
Stay away from this company and products

15
Aug

Posted by Anonymous


8/15/22 6:18AM

I have this Coffee Machine that has not been working for 3 months, With so much delays and schedule to repair. Service guy came out on the 11 of August with new ordered parts and could not repair. At this point I would like a full refund not a total replacement. This is the second coffee maker to break down.

02
Jun

Posted by Anonymous


6/2/22 9:24PM

Purchased a all gas Thermador 11 months ago. Have had the Stove for 3 months and so far so good. Great heating and great stove top burners. Extremely hot. As for the Sapphire dishwasher, no idea as im still waiting or it 11 months later and the CEO Dale states on his website 4-8 months. Why bother selling if you cannot fulfill orders. Please Dale...can you find me my Sapphire panel ready dishwasher. Thank you

15
Mar

Posted by Roberta


3/15/22 7:26AM

I purchased a thermador stove. This is my 2nd one in 4 yrs. First one turned on by itself. 2nd one has burned out 2x. turns out you cant use the self cleaning oven because it fries the stove. 3 months no stove n i am being told that i have to pay for the service bc its out of warranty. At 1st they said it was $950 for everything. i called n complained. now i am paying just for the service which is approx $500. SMH. their stove has a defect. i shouldnt be paying for anything. Also i have tried to get a supervisor on the phone. i am on hold today over 2 hrs. seriously. Worst company ever. i will never buy from them again.

20
Sep

Posted by Pat


9/20/21 10:49AM

I purchased and entire kitchen full of Thermador appliances 6 years ago this summer. So far 3 of the 4 appliances have needed repair and one more that once. These appliances are junk and shouldn't even be marketed to the public. I will NEVER purchase Thermador again and will tell ALL of my fiends to stay clear. Shameful!!!

06
Aug

Posted by Cab


8/6/21 8:12PM

We purchased at thermador double over, dishwasher, microwave, induction stove top and built in refrigerator. The date was March 1,2021. As of today we have received NONE of our appliances. We have called the Thermador Dealer who sold us the appliances and they tell us they have no answers. It's gotten to the point where they are totally rude and indifferent to our request for assistance. We have called Thermador 10 times and each time we get No assistance, advice or another direction to go in. Now going into the fifth month without appliances is unconscionable. The dealer should be stripped of their Thermador and Bosch line and the Thermador company should be reported to the Better Business.

16
Dec

Posted by White


12/16/20 12:27PM

December 16, 2020
Dear Thermador,

We are writing this letter to let you know how disappointed we are with your customer service and incompetent warranty program. While we love our new appliances, both a propane range and a dishwasher, we are more than dissatisfied with your response when an issue arose.

We purchased a 30" gas range 4 burner (PRG304WH) and a dishwasher (DWHD650WFP) April 12, 2019 from Roby's Furniture and Appliance in Astoria, Oregon. Early July 2020, the oven was not working. It made a loud pop and a hissing sound. It didn't heat up. We called Brian's appliance who came out to repair the issue. He messed around with it and seemingly it was fixed. The next time I tried to use the oven, the same thing. We called your customer service to hopefully rectify the problem.

We spoke with Chris, in California, who thought it might be a control board issue. He offered to replace our range, which we declined. We just wanted this one repaired. Then we called again, spoke to Anita, she promised to help us, to no avail. We called a week later, spoke to a gal in NC. She seemed helpful, but again, no luck to get the range working. I called Janelle on August 28th for over an hour. She guaranteed me that her supervisor, William would call within 24 hours. This never happened. AND, I'm still without an oven.

Along the way, Roby's would call once a week, as they were trying to have their Thermador representative assist with our problem. Apparently, we are too far away from a "qualified" Thermador repairperson, so our warranty is really not an option.

Finally, it was September (now almost 3 months later without a range) when we were conversing with our propane dealer. He said he knew about propane ovens and would take a look. He determined the problem to be a faulty hot surface igniter. He replaced it, within two hours my stove was working and has been a champ ever since.

We thought you should know our frustration and lack of confidence in Thermador service programs. Our purchase, which wasn't cheap, was made in part because of your reputation to stand behind your products.

In the future, it is our hope that you do a better job with taking care of your customers. Please stop sending further extended warranty information, it is clearly a fraud.

Thank you,
Kristin and Paul White

Long Beach, WA 98631

24
Nov

Posted by Brian


11/24/20 10:49AM

Purchased our Thermador Frig in April 2020 $9500. Had to replace the stainless steel freezer panel.marred finish. In August had fan nois, build upof ice and dripping of ice in frig comparment. Service recommended defrost frig for 6-8 hours. We did defrost 4x to insure correction. Did not solve issue. Thermador assigned a third party repairer( 10/15/2020 Nutter Appl . They recommended replacement of 3 parts, computer, heater and a sensor. Two parts are back ordered ..1 eta on 12/16 the other no date available

Help! Since August( 3 months) we begin and end each day wiping down the ice drippings in the frig compartment
Would like a replacement of unit or a refund
Please advise Thermador model T36BB920SS FD 9906 ref phone # 8584855207

30
Oct

Posted by Arlzee


10/30/20 11:41AM

We purchased double wall ovens model MED302JP VO5 for a new build that we moved into 6/2017
We immediately had to have repair service several times on this appliance during the warranty period.
We have used the clean oven setting since 2017 without incident. However, we recently used the clean oven setting &;the door did not open upon completion. Four calls were made for customer service assistance & not one answer helped to resolve the problem, Two customer service assistants recommended turning the oven off at circuit breaker & then rebooting . This was not the answer. Another two merely told us to have the door removed by an appliance repair company. The repair company arrived & we were told that our problem was not unique
& was due to manufacturers faulty release mechanism for the door. The repair person merely used a wire hanger to release a lock catch to get the door open that cost $100.
Yes, We are out of the warranty period but we have now had many in warranty & now an out of warranty problem. We strongly feel that the wall ovens are defective & would like Thermador to look into this matter & send us a reply

04
Apr

Posted by Chris


4/4/20 7:17PM

My wife called customer service today 4/5/19, the representative was absolutely no help and extremely rude. We had a concern with our 10k oven, with the error message displayed in the screen. The guy told her it's a common problem and to take off a panel and jiggle the wires. WOW. She also mentioned how hot it gets behind the oven and we were suppose to receive info via email with acceptable temp ranges for behind the oven. She explained to him that we have not received the info and he proceeded to remind her that we are in a pandemic and basically it not a concern to the company. So with that, I guess our fire hazard concerns are of no importance to the company. If I were in charge of customer service this representative would not have a job long. A company that sells 10, 20k appliances should be hiring representatives that take better care of their clientele.

12
Mar

Posted by jmeld


3/12/19 3:13PM

Compared to the other, many complaints about your appliances mine may seem trivial, but the outcome is the same. Because you no longer manufacture a oven sleeve (gasket) I can not use the smaller of the two ovens on my Thermador range (GCR484GG). When we remodeled in 1995 I thought I bought the best range I could afford and paid a lot because I am an avid cook. Kitchen guy asked me if I was planning to cook or just have nice appliances for looks. (I guess some people do that!) About a year ago, after years of faithful service the sleeve failed and I have spent the past year searching for a replacement only to be told by several appliance parts providers that the part is no longer manufactured. Well, I have a wonderful, giant range with a unusable oven. Am I supposed to sell it for junk? When I sell the house, what do I tell the buyer who will surely insist I remove the unit. Whom do I hire to remove the one ton piece of metal? I called Thermador customer service for advice and was offered a few lines which amounted to "tough luck".

03
Jul

Posted by Anonymous


7/3/15 8:51AM

I have had a Thermador side by side refrigerator and freezer for less than a year and the freezer has gone out twice. It is currently not working. To make matters worse, they have NO technicians in the entire Chicago area that can fix it and they are refusing to replace it. I have lost hundreds of dollars in food, meat and fish.
It is frustrating and so unprofessional that they will not just replace the freezer as thaT is want need to happen. IT IS LESS THAN A YEAR OLD FOR GOD SAKE.

I AM A VERY DISSATTISFIED CUSTOMER AND WILL NOT RECOMMEND THERMADOR PRUODUCTS OR SERVICE.

13
Apr

Posted by Paul Langley


4/13/15 5:26PM

My $10,000. gas thermador range has been leaking gas since December 2014. It was red tagged by the gas company, meaning it is hazardous and stated "do not use until oorrected."

The recommended service company, APPLIANCE REPAIR EXPERTS, in Indio, Ca. and the only one repairing Termadors, came out and the technician said a part was needed which he ordered. I've called Appliance Repair Experts several times to see if the part came in, but they never called back to say it arrived. SO I HAVE A $10,000 RANGE I CANNOT USE.

22
Jan

Posted by Rhonda Raphel


1/22/15 4:08PM

We remodeled our kitchen in summer of 2013 and purchased all brand new Thermador appliances, totaling $ 21,000.00. The springs and cable in the new dishwasher broke, causing the paneled door to slam down, just above the kitchen floor. Both my husband and I were hit by the door, which caused us both bruising.

This happened just before Thanksgiving and it took 3 weeks for a service call, as Thermador is very short handed and will subcontract to a local appliance repairman, who is also very busy. I was told when I called Thermador (800) 735-4328 that there was a "recall" on the dishwasher door springs ! Really, never heard from Thermador advising us of any recall and we had submitted all our product registrations. The San Francisco Bay Area is severely understaffed with skilled Thermador appliance technicians.

3 weeks come and the technician couldn't get the dishwasher out of the cabinet and he told me I needed my contractor to remove it. We felt that the technician was possibly inexperienced and maybe another technician could get the dishwasher out. Another 3 weeks, another technician and he also could not remove our dishwasher. Another 3 weeks and now we had our contractor pull out the dishwasher yesterday, in preparation for today's service repair appointment. Our contractor had absolutely no problem pulling the dishwasher out, as there is a rubber trim on both sides of the unit and he was able to pull it out by placing a putty knife on either side, to ease it out, without any damage. Something a Thermador technician would have known and certainly been trained for ????

I just receive a call that today's technician won't be coming after all, as I am home waiting during the 4 hour time frame, to say that the repair parts were sent to him incomplete from North Carolina ! So now I am beyond furious and again call (800) 735-4328 and the Thermador rep told me he would make contact with Thermador corporate and I would receive a call early next week, like that will ever happen !! Now my door is still broken and I can't even use my dishwasher until the correct replacement parts show up next week !

The last time I asked about corporate contact information, the Thermador rep suggested I write a letter and mail it to corporate in Huntington Beach and direct it to: To Whom it May Concern (no joke, true comment) Horrible response to a Thermador recall problem !!!

13
Jun

Posted by Patty Cakes


6/13/14 4:51PM

We have all the appliances and too, are very disappointed in the service.
First of all the wine cooler is not cold enough, but mostly the freezer is a piece of you no what. Service man has Ben here three times, with very late calls or no calls of communication.
I think we need a group law suit to wake up corporate office. What do you think.
Patty

01
Apr

Posted by Kericho


4/1/14 10:09AM

Talk about disappointment - what a let down by a very high-end brand name appliance. We had two appliance installed in the wall-cabinet. A Microwave and an Oven. The trim for the Microwave was over $250. The Microwave has not functioned well since we had it installed in December 2011 and the Microwave was manufactured in June 2011. For the first year the Appliance Store sent a Technician to repair the Microwave. In March of 2014 the Microwave "packed-in" Would not heat the food and the time-counter would not complete. A service all was booked via Thermodor. The appointment was a week later. The technician was on time however he was in the house for three minutes and told me that he has to order the part and that the service centre will setup another appointment for the install. Four days later I did not get a call so decided to call Thermodor and they had no update by the technician and I was told that they would have to do "investigate" into the matter and will get back to me. Still waiting...........

RP

29
Mar

Posted by Chrissy


3/29/14 8:19AM

I have to say we are totally disappointed in the service of this product!!! We just put in all thermador products just 6 months ago . Our refrigerator starting leaking 2 weeks ago and we have yet to get it fixed!!! I guess we thought with as much as we paid for these products the service would be a lot better!!! Also the product would not be in need of service with in just 6 months!!!! We r in the constrution buisness and we WILL NOT RECOMMENED these products to ANY of out future customers . So very disappointed!!!

13
Jan

Posted by Anonymous


1/13/14 7:47AM

Lesson learned the hard way! Put in the time to research products and service BEFORE buying as once you have purchased, to late.
We built a high end custom home with a fantastic builder in the area about 2.5 yrs ago. Unfortunately when it came time to purchasing all the appliances, we didn't listen to our builder. Instead, we listened to the salesman about how great the Thermador products were and their reliability, etc. Well, after delivery/replacement of 4- 48" refrigerators, a couple of service visits on our double ovens, the dishwasher all within 5-19 months, our microwave just went out ! Again, we upgraded and paid for what we thought were top of the line, reliable Bosch/Thermador appliances when in fact the standard builder quality appliances that he uses and the majority of our neighbors went with, are all working perfectly over the last 2.5 years with no issues. Imagine that, the cheaper standard products are providing a lot more reliability and service than the top end German/ Bosch made items we were talked into. And to put more salt into the wound, noticed on the microwave label, it was made in CHINA! Let me get this straight, we paid up for what we thought were high end German appliances from Bosch (must say historically, we tried to always purchase German made products given their superb engineering and reliability from cars to household appliances/electronics) humm, whats wrong with this picture?
In any case, when I contacted Thermador service about the microwave, they told me it would not be covered under warranty (in fairness, all the other repairs were under warranty but still had the hassles of dealing with
scheduling windows, etc). They told me it sounds like a couple of major parts which would cost approx $575.00 including their service fee, parts and labor. So I called for the price of a new one installed. Even with my builders discount, it would be $750.00 which is ridiculous but again, I am held hostage as the custom cabinets and their trim pc will only accommodate this microwave. So if I wanted to change it out, I would have to add more money for a refit, staining, etc.
I have sent a couple of emails to corporate headquarters across the Globe and spoke with a few folks in the service group but nothing.
So in summary, I would strongly recommend that you take the time to do your research and check out the details behind the products so that you can avoid paying top dollars for something that honestly, the guts of the unit(s) is probably the same as the cheaper brands. Again, for the final blow, I called around to another repair company to get their idea as to what it would cost to repair and he told me that actually you can use Panasonic parts to repair as they are the same and you don't have to pay for the Bosch/Thermador name, which actually was about $230.00 cheaper!!
Extremely disappointed and looking forward to my next home move for sure and avoid my sleepless nights as to what next!!!

06
Dec

Posted by Anonymous


12/6/13 5:20PM

We purchased a kitchen full of Thermador appliances including A refrigerator, induction cook top, micro/convection oven, oven and warming tray. Our salesman said that he thought there would be a griddle style tappanyakis included as a gift based on the amount on pieces we purchased and on a conversation he had with Jim Brantley who is your local rep. We would not have purchased any Thermador products if it were not for the salesman who at that time was managing BWA appliances. My wife on two previous visits to BWA never had anyone come up to her and ask if they could help her so she said she would never go back to BWA. We went back on a strong referral from our kitchen designer and were very pleased with the knowledge our salesman had of the Thermador products so consequently we bought the items listed and have been very pleased with your products. When we contacted your rep we never received a response until the second or third contact which was very disappointing. The bottom line is that we did not receive the griddle as we understood we should have and it was hard for us to believe how poorly your rep responded to us. As much as we have enjoyed your products so far it is sad to say that we would not recommend doing business with BWA to our friends and we would not hesitate to tell them how unresponsive your rep was to our concern. When the time comes to replace our appliances we will only continue to use Thermador so long as we do not have to deal with BWA.

I have vented my concerns and if Thermador is interested enough I would be happy to discuss this in more detail which actually worsens what actually happened.

. Customer service is so important and we were so surprised and disappointed at the lack of service we received from your rep.

Regards,

John Howard

06
Dec

Posted by anonymous


12/6/13 8:48AM

i agree with all of the negatives. Paid a lot of money because we thought we would have great stuff and great service. I am not so disappointed in the products as I am the service. --or lack thereof.

04
Oct

Posted by Anonymous


10/4/13 10:25AM

terrible. The company no longer has the parts but sends out service people and bills you instead of telling you ahead of time that the item cant be repaired. They basically steal your money.

26
Jul

Posted by Disappointed in Thermador


7/26/13 8:42AM

Customer Service is disgraceful. I took a day off work to be called at 9 in the morning to be informed the repair man was sick and had to reschedule. I contacted Cathy at Customer Service, (which is recorded) and was told to bad and I could use another provider if I was not happy. I informed her that I had a wedding on the saturday and needed my appointment as scheduled. Cathy informed me that it was not Thermadors fault their employees call in sick. After paying top dollar for these appliances you would think you would get top quality customer Service. I requested to talk to her manager and she informed me that the problem stops here and no need to forward to a manager. I think the public should be aware of this disgraceful customer Service.

26
Jun

Posted by PMac


6/26/13 2:43PM

After only 8 years, my refrigerator has a leak in the sealed unit. The service people sent to repair it were disgraceful. Two of them had no idea of what was wrong, and I had to pay a service charge each time -- for total incompetence.

Now a third repair guy is scheduled for next week - wonder what surprises are in store for me.

I am appalled because I purchased my range (which still is not accurate), dishwasher (which is horrible)and refrigerator from Karl's appliance store (they only sell high end appliances). I want to sue them - they should never carry appliances that have such a bad reputation. My hard earned money went down the drain -- in a new kitchen!

15
Jan

Posted by Fustrated customer


1/15/13 3:46PM

Invested in high end appliances expecting them wo work well and have good service, but instead, have spent more time trying to get a return phone call. The part I need is discontuned, I was promised a new oven, but cannot get a return call or a date of delivery.

Thermador products are not worth the money and the lack of customer service is even more fustrating than the oven not working.

Spend your money wisely and do not buy Thermador

16
Nov

Posted by mbarnett


11/16/12 2:19PM

my thermador oven is 7 years old and i am having to replace the relay board for the second time in 4 years!!

17
Aug

Posted by Chef


8/17/12 2:19PM

good looking but problems galore with my convection oven

21
Jul

Posted by Anonymous


7/21/12 10:18AM

Don't take a chance on Thermador cook tops. after just 9 years of great service, a burner electronic valve burnt out, no replacement anywhere in world,,
$1,200 Cook Top shot... Thermador sucks.
I was told to suck it up, that is life.

21
Jul

Posted by Anonymous


7/21/12 10:17AM

Don't take a chance on Thermador cook tops. after just 9 years of great service, a burner electronic valve burnt out, no replacement anywhere in world,,
$1,200 Cook Top shot... Thermador sucks.
I was told to suck it up, that is life.

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