Caution...Timberland will steal from you. I ordered a pair of the $160.00 customized Women's Nellies for my daughter for Xmas, they would have been her 2nd pair. When they arrived it was immediately obvious they were the Women's Chukka Nellies that are listed for $135.00 on the website. Although they are very similar they are different and NOT the pair my daughter wanted or I paid for. I contacted Customer Service and was instructed to send pictures which I did. After 4 phone calls with no help I was told by one of the Customer Service Team Leaders that they were indeed the wrong boot. She said she would contact the Customs Dept. and get back to me. She sent me an email later that day stating that the Customs Dept. will not admit to being wrong and the only thing she can offer me is a 20% refund. I tried twice to call and speak directly to her but today I was told by another member of management that it doesn't matter what she told me, she couldn't take my call and if Customs said they customized the right boot then they are right and I don't have a leg to stand on. The story goes on and on. This manager who was rude and totally disrespectful never even looked at my file or the pictures I had sent in, he immediately sided with the Customs Dept. It was the worst customer service I have EVER experienced. I have the pictures of both boot styles and proof that the boots are different not to mention I have the new (wrong) boots in the box. Timberland doesn't care about returning customers, the customer service is the worst I have ever experienced and the person I spoke to on the phone today flat out lied to me. Avoid Timberland at all costs unless you have unlimited funds and don't care if they steal your money. All I wanted is the correct boots that I ordered for my daughter for Xmas and that I already paid for. Now I have a pair of $160.00 boots sitting in a box that she doesn't want and Timberland refuses to make right. Another interesting fact is that now there is a banner across the Custom page of their website stating that they are shutting down the customizing dept....Really!
Dear timberland this is a sad day for me my last pair of timberlands you didn't hold you end of the bargain up my boots are bad and they said it wear and tear but I'm good just tell my family and friends that Tim's are on the left now so don't buy them they pick and chose who get a warranty approve it hurts to feel that way but is a sad day thank Timberland I'll mis keen here I come
Never again will I buy ur product or recommend it.. i been useing red wings for years.. i changed up this year because I have some friends that work in the field I and rav over these boots.. so I did my research all my leg work first and went and bought them..no they didn't last 30 days so we contact who we need to and they give us a 190$ gift card to only be used at there stores.. well there stores don't stick these and i can't get them onlinr.. so I call and talk to a so call manager to tell me look we offerd u this and u don't want it.. what did u offer me.. u said go find another style.. wow..really.. again I did my research and leg work be4 I bought ur product.. so im just screwed and they got my 190 and I got a broken heal boot.. wow.. never ever will I buy or recommend anything from timberline
I too have experienced this similar issue as well. I have ordered an item several times and it continues to get cancelled. AS of today it is still showing as available. I have called and e-mailed your customer service for the past week without a resolution. Why is it so difficult to order with you?
n 9/14/201 I placed order # 3514018596 for Item # 3905A Size 11M Price $62.99 . A few days later I got an email saying it was no longer available and my order was cancelled.
I called in and confirmed it was available and I was explained it was a glitch, I was instructed to place another order.
On 9/18/2014 I again placed an order # 3522465466 for item # 3905A Size 11M Price $62.99. A few days later , I again got a cancellation saying it was in stock.
I called in on 9/20 and was told to check website again this week and if item was there it was available. I have 2 concerns. The price is no longer $62.99 and I am reluctant to order again because i dont know if I am wasting my time. I was promised a callback but no one called me .
This is your response on 9/23
Thank you for contacting Shop.Timberland.com Customer Support.
We apologize for any difficulties you have had with your order 3522465466. According to our records, we have submitted a request ID 14193326 to have this matter looked into further. You can expect to receive an email notification within 2-3 business days with a resolution to this request. We thank you for your understanding in this matter.
If you have any other questions please contact our customer service department at 888-802-9947 for assistance. We are available 24 hours a day for your convenience.
Please let us know if there is anything else we can do for you, and thank you again for contacting Shop.Timberland.com Customer Support.
Noel K
THis is your response yesterday
Dear Ernest,
Thank you for contacting Shop.Timberland.com Customer Support.
We understand your concern and apologize that we have not contacted you about your request 14193326. Unfortunately, we have not yet heard back from the warehouse regarding these shoes. As soon as we hear from the warehouse, we will let you know if we have these shoes for you. We appreciate your continued patience and understanding.
Please let us know if there is anything else we can do for you, and thank you again for contacting Shop.Timberland.com Customer Support.
Sincerely,
Susan C.
Customer Service Representative
I drove 3 hours to your Charlotte NC Outlet to get a matching Timberland jacket and now I am unsure if I will ever get these shoes. This has been a horrible experience. Can anyone please help?
My name serafin guzman ,i have six pairs of timberland ,my best pair are the 650 wheat tims.Want to know how can i get a refund on the pair of boot the sole on my left foot got loose,It dangling like a big tongue flapping up and down who can i send the pics to,for a refund or new pair,8.5,went to the store where i bought the pair boot,but they gave me the run arounds.I will send u the pair of boot so that u could see the damage....
Thank you:
Serafin guzman
Corporate Office,
I am attaching a string of emails regarding a purchase that I have been trying to make. As you can see I have ordered 3 times and have been cancelled three times and each time I have been assured that the product is available. The product remains on your website as we speak and therefore I assume that it is available. I can't believe that a company of your reputation and stature would advertise a product that is not available. I am certain this is not the way you perceive the process should work at Timberland.
I would appreciate a response.
Thanks in advance for your help in this matter.
Regards
Dave
Once again I am writing to let you know that I did reorder the boots with a customer rep on November 30,2013 order ots would be shipped. This was 30 % off plus another 30 % off and free shipping.
On December 1, 2013 I once again received a notice that the boots are unavailable. Your website still has them listed as a available. I think I have been very patient and I am wondering whether there is any connection between the folks selling and the folks supplying.
When I talk with customer service everyone is extremely helpful and has indicated that the boots are available. After that it all falls apart...the discount period has passed , the boots are not available.....someone has dropped the ball and it is not me. I have spent an inordinate amount of time and effort trying to resolve this.
I would appreciate further direction.
Thanks
Dave
Thank you for contacting Shop Timberland Customer Support.
We are very sorry for the inconvenience you have experienced from the cancellation of Orders Sometimes we have low quantities available for a particular item, and there is a slight possibility that it may be out of stock when we attempt to ship your order. Please know that we would be happy to submit another order on your behalf with the aforementioned discounts with free Overnight shipping. Simply contact our customer service department and reference your order number
Please let us know if there is anything else we can do for you, and thank you again for contacting Shop Timberland Customer Support.
Sincerely,
Mark S.
Customer Service Representative
Customer Support at www Shop Timberland
If you have additional questions, please visit our online Help Desk.
--- Original Message ---
From:
Received: 11/29/13 11:16:38 AM EST
To:
Subject: Order Inquiries
Name: Dave
Wrote: I placed an order online on Nov 24 ... The product was featured on your website and I was eligible for a 30 % off promotion. That same day you notified me it was not available. On November 28 I placed an order over the phone with a customer rep order . he assured me the product was available and this time I had a 30% discount plus a 25 % discount along with free shipping. Today Nov 29th I received a notice that the product is not available once again. My concern is I have gone through the proper channels ordering something I believe was available only to find out that you have listed it on your website and it is not available. I am now no longer eligible for any discounts. I have been a loyal supporter and purchaser of Timberland products over the last 30 years and am more that a little disappointed at the nature of who you are now conducting business. If the product is not available then simply indicate that on the website. On Nov 24 it was available according to your website and on Nov 28th it was still available with a 25 % discount.how is that being transparent with the consumer? I would be happy to discuss this further with you .I can be reached at 603-. Thank you ..Dave
------ Please do not remove your unique tracking number! ------
Check out this cool map plotting the corporate office headquarters for major companies.
Find recent Timberland company news! Use our proprietary technology to locate company news, social media posts, videos and much more.
Timberland customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Have an idea for Timberland? Submit, rate and comment on Timberland ideas by visiting IdeaIncite.com.
See detailed Timberland customer service rankings, employee comments and much more from our sister site.
Get immediate support for your Timberland support questions from HelpOwl.com.
Find comprehensive Timberland recall information updated hourly on RecallOwl.com.
