Posted by Anonymous
my Toshiba computer has been sent in to be fixed 3 times ..now they are saying it is going to be 600 dollars to fix it ..I want a new computer or a refund.
Toshiba Corporate Office
Toshiba corporate office headquarters location, phone number, address and feedback
Please find details for the Toshiba corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Toshiba corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Toshiba America, Inc.
Toshiba Corporation
1251 Avenue Of The Americas
Suite 4110
New York, NY 10020
United States
Phone: 212-596-0600
Fax: 212-593-9875
Toshiba America, Inc.
Toshiba Corporation
1251 Avenue Of The Americas
Suite 4110
New York, NY 10020
United States
Phone: 212-596-0600
Fax: 212-593-9875
Toshiba Corporate Office Comments
29
Apr
28
Oct
Posted by Disappointed
I purchased a Toshiba Satellite from Walmart on September 18th 2014 for my daughter's birthday. I didn't purchase the extended warranty as I have owned two other Toshiba satellites in the past, without any problems or hardware malfunctions. Since I trusted the brand and model I chose to purchase the same type of laptop.
What a disappointment it has proven to be!! On September 24th 2015 I contacted and was able to speak to a human being at the Toshiba call center and explained that I had been trying to get some help with my daughter's laptop as it had developed what appeared to be a software issue. Previous attempts when I called the customer service call center, I waited on hold indefinitely and eventually resorted to trying the FAQ guide on the Toshiba website in order to troubleshoot why the laptop would not boot up. This was while the laptop was still under the 1 year warranty!!
After trying all of the prescribed methods to troubleshoot the issue, one of which involved a twelve hour clean-up of the hard drive in order to reset the laptop to factory settings. I eventually decided to persevere and waited 45 minutes on the phone to speak to a technical support person. This while simultaneously attempting to live chat with technical support on another PC! Finally I managed to speak to a human who said that the laptop was out of warranty and suggested that I purchase the recovery media needed to reinstall the operating system. What a money making racquet!! In the past the recovery media used to come standard with the purchase of the equipment!!!
I tried to explain that I had attempted multiple times to contact the call center while the laptop was still under warranty however that was almost impossible! Also I wanted to know why I was being charged for the recovery media. I never received an answer with substance so out of sheer frustration I agreed and purchased the recovery media.
Fast forward two weeks later October 5th 2015, after attempting to get the laptop to work using the online guide on the Toshiba website. Still wouldn't work, so I called and again waited an inordinate amount of time to speak to a human. Finally landed up speaking to what I can only describe as a human analog!! Again I was told that the laptop was out of warranty Blah Blah etc. it was finally agreed that they would send me another recovery media thumb drive.
This too didn't work, so it was off to my local computer repair store. I was told that it was a hardware issue and that the hard drive needed to be replaced. I was later informed that it wasn't the hard drive but the motherboard!! I told the repair store to just through the piece of junk in the trash!!
Worst back-up service that I have ever received!!! I will never purchase a Toshiba product ever again. I will however post this email to every consumer website I can to report what a terrible company Toshiba is!!
06
Aug
Posted by nancyfaym
I got my computer in July and have been trying to get it fixed for a month. The CD drive does not work. The customer service has been awful. They advised to use their box and packing they would provide for $29 and this way it would be insured. So they sent me a 14" box which is too small. I took it to Fed Ex for help and they said the computer will no way fit in the box. So I called Toshiba Customer Service and they said they would send a bigger box. So I received another box of the same size. SO then they indicated that they would send me a 15" box, but they have not. This has been going on about a month now. I am currently on hold once again. They told me to email them pictures of the computer not fitting into the box! Well I took pictures and tried to send them but they came back "undeliverable." They also gave me the number of the repair depot in Indiana, which turns out to be a non-working number. Terrible customer service, ridiculously long wait times. I would never buy another Toshiba product.
25
Jul
Posted by Anonymous
I purchased my first Toshiba laptop and I can guarantee it will be my last. I had problem with the hinges closing from the beginning and just thought it was because they were covered which I had never had before. My monitor started separating just slightly and it was becoming harder to close so, I took it to Staples and talked to their computer person and they said that Toshiba had some problems with the covered hinges so to call the repair department and they gave me the number. That was on June 5th. I STILL don't have my computer and was told that I had '2nd generation' damage that was going to cost me $144 to fix. I said why? if there had been no '1st generation' damage then there would be no 2nd. I was told it was because I 'used it after I discovered a problem" I can not get anyone at Toshiba to help me and do not know how to get ahold of someone in the corporate office. Their customer service is awful.
11
Mar
Posted by Nazim
Hello! Dear,
This is khaza nazimuddin from Bangladesh.i have a note book toshiba portege z830. it was doneted by a Canadian person. May be it was purched from Canada. actually it was doneted to CRP.
About CRP:(CRP-Savar is the head office for the Centre for the Rehabilitation of the Paralysed(CRP) and occupies approximately 13 acres of land. CRP has been operating this centre since 1990. CRP's executive and administrative offices are located at the centre, together with the main medical departments, service units, hospital and operating facilities. Bangladesh Health Professions Institute (BHPI), CRP Nursing College, William and Marie Taylor School and various other activitiesalso operate from this centre.
CRP's sports and recreational facilities at the Savar centre are used by patients and staff, as well as students from the various academic organisations on the campus. A large multi-purpose hall provides facilities for cultural events, conferences, meetings, sports events and patient activities. A halfway hostel, where patients prepare for return to their home community, a plant nursery, the CRP-Aware Shop and a number of other CRP initiatives operate from the centre.
CRP originally began its operation in 1979 from two cement storerooms in the grounds of the Shaheed Suhrawardy Medical College Hospital, Dhaka. The size and complexity of the current CRP-Savar centre, establishment of the 9 additional CRP sub-centers across Bangladesh and the extensive range of high quality services now provided to Persons with Disabilities, exemplify the progress made by CRP in this, the anniversary of its 35th year of operation).Now this product is using by present Executive Director of CRP-SAVAR.
Problem:
No Power/ no display, Make a noisy sound by internal cooler.
We tried to solve this problem by Smart Technologies Ltd. a local Authorized Distributor of Toshiba Laptop. But they returned the product and message me it is not possible to repair due to parts availablity and problem in motherboard. So i would like to send it to Toshiba Head office/ Service Center and waiting to get a super solution support by Toshiba Service Team.
In this regard, pls guide me how to send it to you.
Mohammad Khaza Nazim Uddin.
N.B: i am waiting for your further information.
18
Feb
Posted by Anonymous
Bought a Toshiba Satellite laptop at Staples and had nothing but problems out of the gate. Sent it back to Calif. for repair and I paid the postage on a brand new $800 dollar computer. It came back quick and it went back to a different problem than a bad bios now it will not use the computers plug ins. Hopefully square trade will give me my money back on this computer but I will have to wait 10 more months with nothing because they said that Toshiba is responsible for the first year.....what a joke. Five and eight year old Toshiba laptops working great and a brand new expensive one that is useless. Well Toshiba you had a good run and thanks for helping to invent the DVD but you have outlived your usefulness. So go ahead and close the doors and send people to help out with the Nuclear meltdown you idiots created.......
01
Feb
Posted by Christina
I am leaving a comment because I have had nothing but problems with my laptop. I purchased a 2 year warranty and have had to send my computer back 3 times and the problem is still not fixed. I keep getting the run around from the company when I call in. I keep being told that my warranty only covers being fixed well they have tried to fix the problem 3 times (so they say). Everytime I have sent my computer to Toshiba they send it back saying they had to replace the hard drive. Now explain why a hard drive has to be replace 3 times. I feel I was told a piece of garbage and Toshiba refuses to own up to their end of the warranty. Not to mention when I do call customer service is rude to me. I am tired of this problem, all I am asking is for Toshiba to get this issue fixed. I am no longer interested in sending this laptop back AGAIN to be told it was something obviously it's not. I want the money I paid for this computer back, I am in school and I have to have a computer that works correctly at all times. My computer constantly freezes up and go crazy doing weird things. I am hoping someone will contact me from corporate to fix this issue because obviously I am getting no where with those that are supposed to be helping but are ignoring this issue. I thought they took care of their customers but I guess not.
22
Dec
Posted by $$$$$ consumer
After reading the feed back which was very poor, toshiba doe's not deserve any business and I will be passing this to all of my friend's and known associates. yes it is true that customer service really is POOR with an attitude of I don't care. well I'm hoping some one in there main office is monitoring these complaint, eventually other people will have to also have this bad experience and then their sale's will drop, I hope it would be so noticeable and that attitude of I don't care will change, NO SALES NO INCOME yes it doe's happen!,treating your BREAD AND BUTTER (INCOME/SALE"S) this BAD, ALONG WITH THAT TYPE OF ATTITUDE! makes you wonder "WHY", after all no consumer buying no income, It need's attention!
14
Oct
Posted by Trish
I Bought my husband a Soundbar .We just opened it today and the dumb remote does not work.something that cost maybe .50 And We called c.s. and they are idots. I paid over 300.00 for this and no one can even offer to send out a stupid remote. My Husband has been on the phone for about 3hrs. We have spoke to every country they have. I will never buy a Toshiba product again. I will also file a complaint with BBB. They are ripoffs!
15
Sep
Posted by unhappy customer
I purchased my first Toshiba Satellite laptop 11/30/14...since that day ..the laptop had to be serviced within 3-4 months due to motherboard being defective. Upon getting it back the sound does not work. Took it back to the store of purchase and was informed it would require sending it back to manufacturer once again. Now as of todays date 9/15/14 the laptop screen goes completely bllack. The techs at toshiba cant help me...they are not knowledgable or very helpful. Trying to get assistance from management and had to either wait to be called back in an hour or opt to remain on the line...i waited on the line! This is ridiculous. Im contacting corporate regarding this issue and defective toshiba products...poor customer relations and just all around poor performance from a brand like toshiba. I should not have to be inconveinanced this much with a brand new device. The case managers gave me the run around saying they can have it fixed it i send it to them again. I asked for a supervisor over the case managers and was told they would tell me the same thing. Upon asking for corporate office phone i was given the run around yet again. I will not purchase another toshiba product...this was my first and last experience with Toshiba products.
12
Aug
Posted by Anonymous
I have made 3 attempts to call in my defective laptop and I am on hold The first attempt is when I had been put on hold so long that my phone almost died. I called back and they do not have a confirmation number for our conversation listed which was 20140719 representative name was JOHN and employee ID is 681470. I bought a Toshiba for the first time in my life and was thrilled to have it. I hadn't had it 3 weeks and the hard drive crashed losing all my class work. I keep getting the run-around from this company, so instead of waiting for them to call me back and send me a box I had to buy another laptop! I have spoke to Rachael employee ID 8045255, and she said on a recorded session that they could give me a refund. The phone call is recorded and I have yet to receive a box, I even asked for proof that they sent the box to my address. I cannot stand how they TREAT VETERANS. I will never do business with this company again. I need a company that will have backbone. I am in college that I have an online class that is I miss more than 3 consecutive days I will be dropped from roll. Please READ this before you give this company your business. If you delete this TOSHIBA I will make other screen names to inform customers!
22
Jul
23
Jun
Posted by vestes
Toshiba is a lie. They are a fake company. How do they stay in business. I paid $159 for technical support over the phone for 1 year and the technician crashed my computer and I lost all my personal information stored from the last 5 years.
When I tried to get a refund that they promised, it never happened. This company should be reported.
21
Feb
Posted by SUCKER
There Product And Service Sucks. I Cannot Believe They Can Stay In Busisness. I Will Never Purchase Anything Again With There Name On It. I Have 21 Hours Clocked On The Phone For Tech Support, And They Are A Joke. I Have To Go Out And Buy Another Computer. There Should Be A Class Action Law Sute Against This Company. Please It There Is A Lawer Out There Call Anyone Of Us Im Sure We All Have The Idea
07
Feb
Posted by hasker
I can't believe you have the market standing that you have the way you treat your customers. I purchased a 50" LED TV in June of 2013. In November it broke down and six weeks later was deemed non-repairable. After fighting with your customer service department for another three weeks I am offered a credit of a fraction of what I paid for the TV because you depreciate it based on the warranty period. I guess you only expect your TVs to last a year.
The credit you give me can only be used in the Toshiba on-line store where I have to pay MSRP. I get no benefit of the sales offered by the big box stores.
In order to come out of this with an equivilant 50" TV, I will have to shell out another $400. I am not willing to do that. Toshiba will never get another dime of my money. I am going to have to settle for a 31.5" TV
Your reps tell me that I accepted the offer to settle for a credit. I did not! I was given no other option. It was take your measly offer or just do without.
How do you think this is a fair outcome? I would like someone to call me who has the authority to resolve this to my satisfaction. I bought a 50" LED TV 1080/120 and that is what I will need to be satisfied. None of this is my fault and you are penalizing me. You should be ashamed of your policies and practices.
29
Jan
Posted by AMESH
SIR 9 months before i have bought a new led tv from abudhabi but after one month its got repaired.it has international warranty.now i am in india.costomer service in india they are not ready to service my led tv .i have been waiting here 9 months.they did do anything.may be my warranty will be over soon. i lost my money and time also .they have cheated me much.i thing your company product was good sevice also . but i have mistaken.in this case if u can something pl help me .
15
Jan
Posted by trina huntley
Never again will I purchase product. I am beyond disgusted with people at Toshiba. I purchased the Toshiba Click Satellite Click for my son for Christmas, I purchased this product in Mid September originally intending to give it to him for his Birthday, but decided to wait until Christmas since it over $600 plus tax within days of having it my son started to experience difficulties like the computer shutting off in the middle of whatever he was doing and not powering back even though the battery was fully charged. We took it back to Best Buy unfortunately since I bought it in September the store policy was longer in effect. So after many frustrating calls and wasted hours on the phone most of that time I was on hold. Their customer service is worthless at best. They want me to pay for shipping and handling on a computer that was very obviously defective when I bought it. UNBELIEVABLE! I decided to some research on this particular $600 computer and to my disbelief almost every single complaint I read about the Satellite Click was awful. So after getting no where with their outsourced CS I decided to contact someone at corporate level explaining to her my situation. She forwarded my email to a gentleman in another dept and cc'd me on it. It Stated Dear Eric, Please help this Toshiba customer. Woohoo I thought I am actually getting somewhere, until today when after not hearing any response from Mr.Paulsen I emailed him directly and basically he is going to do nothing. I will never again in my life purchase a Toshiba product. I would highly recommend that that particular make and model be pulled from the shelves but everyone knows as well as I do that will never happen.
10
Jan
09
Jan
Posted by anon
I am wondering why Toshiba charges $24.95 to have the computer sent back for repairs. It came defective brand new. Charging us to repair a brand new computer is like charging a re-stocking fee to replace a broken item in a store! My suggestion to all of us experiencing problems is to put these complaints on yelp.com to make others aware and to the Better Business Bureau for rectification. I am not happy to have a new computer with 2 things broken, and have to pay MORE for it to be right! And it sounds like then, they still don't get it right! :(
17
Dec
Posted by Anonymous
I have a Toshiba Thrive 7" tablet that has been repairedtwice now and was sent back three weeks ago and still hasnt been fix. I have spoke to Claudia Sander in corporate escalations and she wont tell me anything more than " im sorry for your inconvenience", " i cant give you a deffinate time it will be fixed" and " we will only repaire the tablet, we wont replace it". I am beyond fed up with the utter lack of customer service from this company and its employees. On the Toshibaweb site it clearly states that toshiba is dedicated to customer service but all I have experienced is the run around and NO HELP FOR THE PROBLEM.
11
Dec
Posted by GLOBETROTTER
I have been a Toshiba laptop user since 1985. since the I have upgraded my top of the line unit every two to three years. Currently,I have a Qosmio X505 Laptop that was received by Toshiba's repair depot in Jeffersonville, Indiana for warranty repair on Nov. 6, 2013. During the past five (5) weeks this unit has allegedly been shuffled between three (3) repair sites and still has not been repaired. The "support team" and "escalation department" refuses to communicate in writing confirming the status of my repair. On Nov. 20th, I was told the unit was not repairable and I would receive a new unit or cash compensation because they couldn't find the necessary part. Today, during the 16th telephone call to one of Toshiba's support personnel, I was told the unit was assigned its 3rd escalation reference number and being sent to another depot. when I asked for an e-mail or fax confirmation of the details regarding the current status of my repair, Anna told me "it was against corporate policy to confirm or communicate any contact details in writing". When I asked to speak with her supervisor, she stated "it is against corporate policy to refer any escalation department matters to a more senior person". I HOPE 'SOME DAY SOON" to get my computer back but also surely, this is the last time I will ever buy a Toshiba product.
27
Nov
Posted by disgusted
This place is a joke. Can't get through to anyone. My son bought me a computer on Sept 5th and it doesn't work. They want me to pay a fee to fix it. WTF. Never heard of such bs in my life. What is this world coming to. Customer Service at Best Buy is also a joke. I am ready to ruin them too.
You purchase a new product, then they tell you need to pay for a repair. I am disgusted and sick of this crap.
I am going to complain to the better business bureau. Toshiba doesn't stand by their products. All they want is to rip you off. Best Buy sucks too.
26
Nov
Posted by Toshiba Bad News
I too have had nothing but a bad expereience in purchasing my Toshiba Satellite Laptop. At first they told me to send the laptop back to their repair shop, Tri-Star in California, I did just that..they replaced the Main Board, 31 days after I received the laptop back, same problem again, I called customer service and was told by a "Case Manager" , (totally bad grammer) named Josh, that because I was one day, repeat, ONE DAY past the the 30 day repair date, warranty nothing could be done, and he hung up. Wow! I am returning to Dell and will NEVER, REPEAT NEVER, do any business with Toshiba.
21
Nov
Posted by Anonymous
I have never experienced such poor service... The issue is not with the customer service reps or case managers. The fault lies with upper management at Toshiba who hide behind their employees. I purchased a i7 Toshiba Satellite laptop, in April this year.It has been back to the service depot 3 times as of November 1. All for differing problems Hard drive failure, cooling system failure, and lastly hard drive, motherboard, and Memory failure I am a busy professional and own my own small animal rehabilitation practice, Thank goodness I have a virtual office and back up nightly. Data is still lost for the day of failure and for the time the computer is at the repair depot. For me this was a total of 4 weeks. This is expensive. Medical records written by hand had to be re-entered into my database. On top of that I had to pay twice for Fed Ex shipping of the computer for repair.(I am not sure why the company did not cover this expense) Basically I have lost more than the computer is worth. I now have this 'lemon; back, The company refused to refund and I have no confidence in it. I have suggested that company make me whole by guaranteeing the computer for another year. I would feel more confident if they stood behind their product and repairs, As always the management will issue no assurances. I am left no choice but to hire a lawyer, submit a bill for lost income and expenses, post a poor report with the BBB and pray that this computer will continue to work, Perhaps if all unhappy customers start sending in bills for lost productivity maybe they will take notice. Toshiba you would be wise to give your case managers the power to make decisions based on the individual customer service complaints. Your current protocols just make a bad situation worse.
18
Nov
Posted by missthang
Hey I feel all of yall. Im having similar problems with my laptop I purchase in February 18,2013 and 7 months later my screen goes out . I send it back for repairs and 5 days later same issue. Send it out again and to my surprise same issue the light goes out,so Now they want me to send it back but this time they are sending it to the engineers in Cali, so I ask if that doesn't worj are u going to replace it the replay was well that's up to them reallt so I spent $600 on a lemon that might or might not be replaced if the enigeers cant fix it well we see about that. I told them Im not taking a lost we will let a judge be the judge. The last I checked when you buy something it shouldn't be breaking in 7 months and definetly not after being repaired twice.This is my first time buying a Toshiba laptop and my last they have put a bad taste in my mouth. I have purchased laptop like Acer who never gave me any problems until 2 years later and then I upgraded the windows. This is ashame that a well known company are putting defective computers out I thought they test things.
08
Nov
Posted by Lorenzo
My Toshiba laptop died 13 months after purchase---one month after the warranty expired.A failed motherboard. When I contacted Toshiba to see if anything could be done to replace the part, they ran me around to various departments and left me on hold for, all together, over an hour before connecting me with a "case worker." The case worker cut me off before I could begin to tell me: no warranty, no deal--even if it's within a month. Sorry, I'm old-fashioned, but I think you should expect more than 13 months service before an expensive laptop fails. I also think that a company should take a little more pride in its product and concern for its customers. Sayonara, Toshiba.
07
Oct
Posted by shirley
Likewise, I agree...they service NOTHIHG. Paid $99 for 1 time repair, was told for $60 for yearly coverage or 3 different repairs, whichever came first. Also advised, if they can't fix the problem, the money would be refunded. After 2 months, they haven't fixed the problem, nor have they refunded the money...BIG TIME RIP OFF!!! Out of Warranty Service just as bad. Had my unit for almost a month - first they tell me the touchpad keyboard part is back ordered, to come in Oct. 31, 6 weeks after receiving my notebook. Then they updated to part coming in Oct. 4 and today, Oct 7, I was informed they sent the wrong part. This is even with the involvement of Corporate Office, which wants to placate rather than resolve. Their service is disgusting, even tho we were willing to pay $265 for the repair. 2 months, they have been working on this notebook...first 5 weeks with Technical Support and now almost a month in Out of Warranty Repair. I WILL NEVER AGAIN RECOMMEND OR EVER BUY A TOSHIBA...THEY DO NOT SERVICE THEIR UNITS APPROPRIATELY NOR DO THEY CARE ABOUT THE US CUSTOMERS. THEY ARE TOTALLY NON-CUSTOMER SERVICE ORIENTED! I repeat DO NOT BUY TOSHIBA...YOU WILL BE FOREVER SORRY. We were shopping and replaced a larger laptop with an excellent HP...love, love, love it.
01
Oct
Posted by Just Blue
Toshiba Is A Bootleg Company That's Literally Ripping People Off..they Stole. $159.00 From Me Charged My Card Without My Permission And Without Providing Me Any Services . Please Dont Buy From Toshiba They Are Criminals And Please Dontgive Them Your Credit Card Number .....everyone Needs To Come Together And File A Class Action Lawsuit Against Toshiba ,
28
Sep
Posted by angenett
I purchased a 55 LEC Toshiba tv from Brandsmart and also purchased an 5 year extended warranty with Brandsmart in September of 2011..Toshiba replaced my original Tv I purchased in March of 2012 (rightfully so because I was still under a 1 year manufacturer warranty)....now its September of 2013 and my tv has stopped working and I need from Toshiba is something staying the replaced/exchanged my tv so that I can use the warranty I paid for.. Shannon - a customer service manager supposedly told me that she sees the notes of my tv being replaced; however she is unable to send those notes to myself or Brandsmart..i spoke to Katie-another customer service manager whom told me that there is no one above her that I could speak to...she was the highest person I could speak to and that yes there is documentation of my tv being exchanged; however they could not send to me or brandsmart....i could not receive any notes nor any documentation showing Toshiba picked up my defective Tv and replaced it with my current tv that is no longer working...Brandsmart still has my warranty on a tv I no longer have because Toshiba exchanged/replaced my tv...as a consumer I do not under how your customer service team can tell me verbally that they replaced/exchanged my tv but can not put in writing this same information so that I can have a brand smart tech come out to service my tv!!! Prior to authorizing the new tv being sent to me, I confirmed with the Toshiba rep that my warranty would be for the new tv....disappointed consumer with Toshiba and Toshiba customer service
24
Sep
Posted by toshibasucks
My work pc quit working and I was a week behind in my training for work. I can only use a pc with windows 7. I went to Best Buy and they only had windows 8. I asked the rep there about downgrading and he said that I could do it if I had windows 7. I told him I had windows 7 ultimate at home. I asked if I could return the pc if I could not downgrade and he said of course. I purchased it for 757.00
As soon as I got home, I called Toshiba and explained my situation. They said I could downgrade with no problems. I specifically asked if I would have ALL the functionality of a original windows 7 pc. He said yes. I asked about the drivers. He said that if I purchased their premium support for 159.95, they would downgrade my pc, install all the drivers and provide workarounds for anything that isn't working. I said I wasn't sure and maybe I should just return it to Best Buy. He again assured me it would work. I was hesitant but I did it. He transferred me to the premium support department.
The tech proceeded to have me erase my pc (he walked me through because I had no clue) and start installing 7. He told me it would take a while so call back after it was done IF I needed help setting up my computer. When it had completed, I played with it and saw no programs or anything. Also, nothing was working. No sound or anything and the screen looked strange. I called back and I told the tech what happened. He said you don't have programs because you erased them. I wish someone would have told me exactly what would happen during the downgrade process. He looked at device manager and all devices had the yellow marked meaning they weren't installed. He asked me if I had a list of drivers that came with my machine. I told him NO! He asked me if the previous agent had them. I told him the previous agent never even looked at the device manager.
He told me to download them from the internet. I told him I could get on the internet at all wired or wireless. He asked me if I had another computer, I told him I had a macbook. He did a remote control to find some drivers and downloaded them. He told me to transfer them to a flash drive so I did. Then plug that into the Toshiba. I did and he installed a few drivers to fix the screen, sound and the ethernet so I could at least get on the internet that way. He tried for a while to get the wireless working but none of the drivers would install. Then he told me he would have to have someone from the next level call me the next day (Saturday) because he could figure it out.
I played around with the computer and finally found a driver and got the wireless working. I look at device manager and there are still devices that are not working. I decided to try to do some of my work and class stuff so I could see what was or was not working. I login to my VPN and citrix to get to where I need to go. It appeared to work and I could see my modules I needed for training. I decided to check another thing I needed for work. As expected, I was unable to launch and login to a secure desktop from my company's usb drive.
I called tech support again and told them about the issues. We were literally on the phone for hours. And he did a lot of stuff. He checked device manager and saw the yellow marks. It took a long time but he finally found the drivers/software and installed them so the device manage looked normal with no yellow marks. He could never get the flash drive boot working for me. He said it was probably an issue with the usb drive. I got my pc that I was replacing and plugged the flash drive up and booted from it with no problems. I told him. Later he came back and said that the Toshiba couldn't boot from the drive because it had been downgraded. He suggested I get an updated flash drive or cd from my company which is not possible. I asked him what am I supposed to do. I am basically stick with this computer. He said yes, unfortunately. I got very angry. He said you can just return it. This really pissed me off. I told him I purchased the computer from Best Buy with windows 8 not 7. He said sorry. Then said you can just restore it. I said how am I supposed to do that. He said use the restore disc. I told him I don't have one. He said didn't you make one before you erased the computer? I was so mad and told him the agent didn't tell me to make one. Premium service my ass! He then said I could purchase one from them, This incensed me to no end! I said I have spent close to $1000 and still don't have what I need despite being assured by them that everything would work. I said it's rdiculous that they expect me to pay for a restore disc since this is on them. I asked how much a disc was out of curiosity. He said he would have to check. He comes back and says sorry. We don't have a restore disc for your model pc. ARE YOU FREAKING KIDDING ME???? I proceeded to go off royally. He said he would escalate the issue and have someone call me back Monday.
I forgot to have him check the modules so I call back on Sunday and the tech has me restore to a previous point to when I could remember the modules working so I did. He didn't stay on the phone with me just told me someone would be calling me back. Once it was completed, I checked device manager and the yellow marks were back. Also, the pc would not see my regular flash drive when I plugged it in not the one from work.
It was late by this time and I was exhausted from dealing with this, spending all this money and STILL unable to do what I needed to do. It's Tuesday morning and I am still without a pc needed for work and training. No one from Toshiba has managed to call me back either. I am so upset and I can't believe this has happened. I am going to post this EVERYWHERE and tell EVERYONE about my experience. I will even post a video on youtube.
18
Sep
Posted by CK
I purchases a laptop from Best Buy on March 19 and the wireless pad is broke and the Toshiba Service does not want to back up their product. I called the customer service line and all they wanted to do is charge me 49.95 for their service because the 90 period is up. THIS IS TERRIBLE CUSTOMER SERVICE AND FOR A COMPANY OF THIS SIZE THAT DOES NOT WANT TO BACK THEIR PRODUCT IS DISGRACEFULL
17
Sep
Posted by bob
I buy this Toshiba lap top from BestBuy. the computer do not work with all simple task copy dvd, asked move of my family videos. I try to gate help for use of window 8 or copy paste but nothing was working. none of tech support was giving any help in first 5 day. I decided to give back. I returned the laptop finally. both companies are not reliable.
29
Aug
Posted by Anonymous
My husband and I purchased a Toshiba "smart" TV a year and a half ago paying a pretty hefty price for it. All of a sudden it wont turn on. When I called customer service they informed me there was nothing they could do to help me because the warranty had run out. I asked it they would stand behind their product since it was still basically new and they said they were not responsible. Seems to me Toshiba would do something to protect their name. Who has money to buy a new TV every year? Would not recommend Toshiba to anyone, not a quality company or have quality merchandise.
28
Aug
Posted by Disgusted
I am very disgusted about the purchase of a brand new Toshiba Satellite P55-A5200 computer.I agree with every complaint that I have read on the web site. Tech support sucks and you said don't use profanity I want to use something else. I will never ever buy another Toshiba nothing. I have already informed everyone that will listen that your products are a bunch of junk. When I start to tell them what happen after only two months of very, very mild use, people are all ears. No one can believe the computer shutdown and won't turn back on. Even Best Buy tech said they have never seen a computer do the shut down thing and no matter what they try it won't power up. So guess where it's on it's way to (Kentucky)for repair. I even spoke to customer service and I was informed they could't do anything to help me.
16
Aug
Posted by Anonymous
I am a Bermudian who purchased a laptop satellite from Best Buy in ApriL 6 2013. Problem was reported to Toshiba and again on Juky 16th, 2013 spoke with a lady name Marsha who said to supposed to send me an email to send off the laptop to a usa point of repair.nothing to date. Totally unacceptable
11
Aug
Posted by JoAnn
I purchased a Satellite S955-S5373 in Nov 2012. The lap top has been sent in for 3 repairs as the touch pad freezes, works intermittently, moves rapidly and uncontrollably across the screen and or the right left click function didn't work. The first two times they performed a full system recovery and reassembled the TF cable. The third time the paper work states it replaced the main board. In all 3 incidences the touch pad started to act up 4-6 days after returned to me. The CS reps are extremely rude and at best unprofessional; specifically Alba. I have reached the end of my rope as 3 strikes and your out motto belongs to the state of New Jersey and it is called the " Lemon Law ". I will make my last phone call to a manager that sort of took me under her wing and ask her what Toshiba's intentions are at this point. If I do not receive a new lap top or full credit, I will take the time to contact the news and pursue legal action. In addition, not having my computer has severely hindered my production at work and has caused me a great amount of stress. As an FYI, my husband was recently diagnosed with 3 forms of cancer therefore my focus needs to be 150% on his well being and not spending hours on a phone with representatives that do not help nor with a repair department who performs a RCA with negative results.
01
Aug
Posted by Maggie
My first Toshiba was great. My second broke and their service department is beyond courteous and totally ignorant. Furthermore, when attempting to speak to a manager I was refused by the customer "service" rep. Calling back to other departments, when asked to be transferred to a manager I was disconnected not once but twice. In attempting to resolve my problem - a broken computer was returned for repair - Toshiba is sending my computer back to me without repairing because the claim they HAD NO ORDER NUMBER. Rather than contacting me either by email or phone, which they have on file, they are simply returning the computer since they couldn't figure out why it was sent in the first place. Thaey ARE sending me a free shipping box. This is the last Toshiba product I will ever buy.
26
Jul
Posted by Denalilady
I bought a satellite C850D on June 22, 2013. I got it within a week. However it is
July 27th and the laptop still is not in working order. The mouse has never worked and everytime I try to work in it, it freezes, so, I have not been able to do anything with my brand new laptop. I called terminal support and the offered to fix it but I needed to pay $359.00 or something to that effect. I have not broken the laptop. It came to me inoperable. I want to be able to return and get my money back in its entirety. If I don't get an answer then I am going to file a class action suit for selling junk in the name of new laptops. Vilma Anderson
24
Jul
Posted by Ziggy
From all the "wonderful" comments here on your corporate homepage, I realize I'm pissing into the wind, but I'm going to try anyway .... Is there anyone I can speak to to actaully get my laptop repaired? It's been to Kentucky twice (new hard drive at 5 months old. 1 week after we get it back from that, have to send it in for a failed motherboard to be replaced) Then, sent to Tristar in California who proceeds to say nothing is wrong with it! (Therefore no "repair", therefore no 3rd strike, no lemon replacement!) Now, since it STILL HAS THE SAME PROBLEMS, your Customer Relations manager wants to send it back to the same people in California who didn't want to fix it the last time around. The laptop is a lemon, plain and simple. We want it replaced, plain and simple. But, that seems to be an impossibility because at every turn, I get "I'm not authorized to do that sir", "That's all I can do sir", "I can't escalate it sir"
It's such BS. Stonewalling so the customer gives up and goes away. Problem with that is that eventually, you have no customers left to stonewall. Won't anyone actually help me? Or, am i pretty much screwed?
19
Jul
Posted by Brandy Alexander
After I got disgusted with Sony I started buying Toshiba. I purchased two DVR players and they both broke down within months of each other. there is no place that will fix them even if you wanted to, as they don't have parts. I paid for the Toshiba name and you pay a price for it. I do have other Toshiba products and now I wouldn't take one if they were for FREE. I have other products like Zenith or Panasonic that have lasted a lifetime or until I had to throw them out or give them away. TOSHIBA STINKS AND I WILL NEVER BUY ANOTHER TOSHIBA PRODUCT AGAIN.
14
Jul
Posted by Very Dissatisfied Customer
Recently purchased a Satellite laptop in May 2013 and it is a piece of junk. Customer support has been a nightmare. Representatives were rude and condescending. I sent it in for repair and it came back within 48 hours worse than when I sent it in. I wish I had read all of the comments posted here prior to purchase. Do not purchase a Toshiba product! Somewhere I read on their website; ""Customer Satisfaction Is A Priority For Toshiba"....What a joke!"
24
Jun
Posted by lesleyrdvm
I am flabbergasted at the poor tech support I received and the lack of corporate responsibility shown by Toshiba. I purchased a laptop in March 2013. The computer arrived 6 weeks later. It has been in service for 1 month before it had a blue screen failure. The only screen I could retrieve was a boot menu even with a level 1 technician. It was determined that there had been a hard drive or firmware problem and that it needed to be sent to a repair depot.Currently on my credit card are three seperate charges totalling 284.93 and a total of 6hrs of of my time dealing with a young rude and impatient support staff. I am a veterinarian and this is my business laptop. My files were backed up all but my last day when the failure occured. I have been told that that data will be lost and the computer will be away for 10 -12 days. That is a lot of data I will need to re-enter and my time doing this is income lost from my business. The bright spot in the whole experience, was the Support supervisor, who stated he would check on the support charges and issue a refund to my credit card. The one ridiculous thing he could not help me with is the added insult of the shipping charge levied against my card. Corporate headquarters has a firm stance on that charge. I asked who I could speak to about this matter and he told me he had no way of giving me that information. Complete disrespect to the the schmuck (me) that was foolhardy enough to buy this lemon. Shame on you corporate for not having the decency to stand behind their product and the lack of concern for my time and expense that I will have re- entering all the data that will be lost over the next 10- 12 days. A vet in florida makes roughly 300-500 a day so my income lost is substantial. I would have been better off never purchasing a Toshiba. Lesson learned. Never again. The final shipping fee, a small concession, they should have waived was the ultimate slap in the face. Let us see if I get a response from this company. You lost a customer over 24.95. Good luck staying in business.
12
Jun
Posted by Anonymous
I own 3 Dell Computers, 2 laptops and one regular desk.They are all refurbish,never a problem. I decide to purchase a notebook and I did give a Toshiba a try. Never again, not even for free I want that piece of garbage. Exactly 14 months later the Hard drive went, and to replace it it will cost me almost very close to what I paid for the new one.
Don't try them, don't make the same mistake I did
03
Jun
Posted by seanneeii
Will never ever buy ANY of your products AGAIN! Used to buy a lot of your equipment. but no more will I buy your products. Your blueray players suck, they are slow, freeze up all the time,a real pain in the butt. I have contacted your companie only to get the run around, Also my girlfriends laptop was horible.Nothing but problems. Straiten your act out and become what Toshiba used to be, Great. Step up the quality folks,I am tired of cheap to build,but high prices for crap. Sorry to have to bring this up to a company like yours, Very disapointed.
24
May
Posted by None
I see from present company Toshiba cannot build hard drives. No matter how rosie a picture they paint their A*s. I also agree their customer support policies were designed to make fools of us all. I will ad my experience to yours as well as my boycott all Toshiba's products. Six months ago I purchased two Canvio 3 1.5 Terabyte USB external hard drives. Oh yes, the price was very agree able. Both performed beautifully for 6 months. One always vibrated bad enough I can hear it on the desk top and the other has decided to not let anyone access it. Error Code 1327 invalid drive H: ". Oh yes, I spent several hour fighting with the extremely RUDE internet Rambo, supposedly a manager of tech support. Was like p*ssing on a wall and watching it run down to the ground; worthless as teets on a boar hog. Yes, I to have to PAY to have some 200 gigabytes of data to be RESTORED, not just copied off this d*mned piece of sh*t. The cost is expected to be somewhere around $2,000.00 dollars. If it is possible to restore it ????? The KICKER, for some strange reason Toshiba designs their hard drives with internal drivers. That's right that way they do not have to support a piece of software to control their hard drives. Further more, there are no replacement DRIVERS. Even if there where replacement drivers, once the internal drivers are corrupted, there is no way to get a replacement driver on to a hard drive that will not respond to instructions. You can't register it on their website because there is NO SUPPORT for it !!! So now it turns into replacement control. All our experiences are forming a pattern of how toshiba's tech support is being trained to tell the American customers to p*ss off. We got your money go beach somewhere else.
14
May
Posted by pissed off
Bought a tv for mom for mothers day and since day one the pic gets darker and lighter by itself along with the sound going up and down. I called to get it serviced and they needed the serial number i called back the next day and they said i had to register it so i said ok lets do it but they didn't but they told me it had to be registered. 6 days of calling them and they all told me i had to register it but no one would help me. I tried on line and i would put the numbers in just the way it came off the tv but it kept saying they were wrong. After the 5th day i finally spoke to some one in america and it was no better. Threw the tv away and bought another one and i have no problems
06
May
Posted by Judy Helms
Eleven months after buying my first laptop, it crashed took it back to best buy, they sent it off, came back the same way,still crashed, overheated, have took it back 4 more times, still doing the same things, you can't take LEMONS like this toshiba laptop and make lemonade, so disappointed with this laptop, will never buy another toshiba any thing and will never buy anything else from best buy. Make sure family and friends are aware of the way I have been treated
03
May
Posted by Ken S.
The most inept and incompetent customer service I've ever dealt with. Sent a laptop for repair 3 times, still not fixed. Problem was very poor wireless sensitivity. First try replaced the WiFi card, no help. Next try, the mother board. Why? Third try WiFi card again! Did it ever dawn on them that maybe the wireless antennas might be bad? Guess not. How can you "repair" a problem and not test it? All the laptop is good for is a door stop and/or paper weight.
01
May
Posted by Anonymous
I purchased a tablet from toshiba direct did not have too much trouble with the tablet but when i did the service was terrible. But my worst problem was with the credit dept.I had problems twice with them posting my check to the wrong account and later was told it was my error and they decreased my credit limit If it had been my error i would not be upset but since it was not , I'm furious, will never purchase from them again.
08
Apr
06
Apr
Posted by Anonymous
I own a Laptop and have enjoyed it until I have run into a "Run-time Error". I have tried troubleshooting on line but tonight finally called tech support.. First, your automated system "sucks" and secondly I s/w a man at 10:00pm who refused to listen to what my issue was, continually got the serial no. incorrect, did not give me his name as he continually talked over me. Your service is abominable to say the least and I am quite angry over my treatment and also the fact that I still have the same problem with no resolution.
12
Mar
Posted by Anonymous
Bought an all in one computer 6 months ago and from the start I had nothing but trouble with the hard drive couldn't even create a recovery disc, the computer kept telling me that it was fixing the trouble. I finely took the computer to the place I bought it and they sent it off to replace the hard drive. When it came back there was no operating system now I'm being told that I have to buy the recovery disc for $29.00 you would think when you buy a high end item for $1000.00 the warranty would cover the computer and all that came with it. Then when you make a complaint the person you talk to tells you it's your fault and that your will have to buy the recovery disc and that there is nothing he can do for you. Well this is the last Toshiba I will ever buy and the last one anyone in my family will ever buy as well.
11
Mar
Posted by Sara
Sounds from previous comments, that I have lots of "company" for Toshiba laptops' failures. My 1st crashed in Sept. 2012 (two years old & out of waranty); then my 2nd Toshiba laptop crashed in Feb. 2013 after months of problems. I did have good service & response from Toshiba Repair Depot (Indiana) so kudos for their fast turn-around with new HD! Fortunately, all files & programs now restored but had to pay hundreds of dollars in local tech support to achieve result. Not cool. Lesson learned.
05
Mar
Posted by Angry and frustrated
It is soul destroying to read all of these comments, as I agree with every one of them. I have just had to buy a new laptop (also Toshiba) because the 'old' one which was not very old, just died on me, and I was told that it was overheating, even though it was used very carefully. My daughter's Toshiba which is less than a year old is in a repair shop for the second time. Very angry and disappointed. It is supposed to be a good brand but it is anything but that.
01
Mar
21
Feb
Posted by Anonymous
Worst company to get support for my tablet. I downloaded the lates update, thats all just the update, completely messed up my tablet, cant even do a factory reset and when i called customer relations there is nothing they can do for me and i have to pay to fix what they damaged. What a pathetic company. Last crap I ever buy from them
20
Feb
Posted by William
I bought a toshiba laptop last year. My goodness I made a mistake. with the warranty, I prepaid my shipping cost and when I received the box, it was not fit to put my laptop into at all and the cost is $24.95. I called back to complain and was told that I can use my own box and shipping method. I will be refund the cost prepaid. But when I found out this was not credit to my bank, I called and they refused to refund. The laptop is still not good and over heated like a stove!
18
Feb
Posted by B. Revere
I purchased a 55 in LCD television as a family Christmas gift in 2011. Our problems began within two months. By April 2012 they sent a technician to my home to 'replace' inside components. Problems continued and we complained. In December 2012 they sent a replacement (refurbished). The replacement 'quit' working in February 2013. Today I spoke with a representative named Victor in Technical Support. When I requested to speak with a manager - he refused my request. After several minutes of conversation he "hung up on me." DO NOT BUY TOSHIBA PRODUCTS!!!! The likelihood of getting two (2) bad televisions is the equivalent of lightning striking twice in the same place. Today I am going to purchase a new television, either Vizio, LG, Samsung or Sony. In 40 years of marriage I've never had a TV to go out on me. We kept them for years. I had a Toshiba for 15 months. I wouldn't put Toshiba in a prison.
08
Feb
Posted by 2 LAWYERS
same problem. I have a 3 mo. old
qosmio. I have tried everything I know to have it repaired without cost to me. I also have toshiba 55" tv. & many other toshiba products.I bought them because I want the best quality & paid more. this 755 is junk & I will certainly let everyone know it.
08
Feb
Posted by owsfab
DO Not BUY, This company can not support it's products and is monipolizing the cosumers by distributing there product with out supporting it. I bought my Qosmio 18" laptop one for 1500.00 (Anniversary Edition)and 1 for 1300.00 (18 in gaming) while deployed (one was for my son). So i could talk to my family with no video issues. I have had this laptop for 18 months and the motherboard dies. I sent it to Toshiba Direct for repair which was going to cost 600+ to repair(motherboard and battery) and i approved the repair since the computer cost 1500.00 and i did like it. This was my primary computer. They called me a week later stated toshiba no longer can supply that board, So i am stuck with 18in paper weight. No options like suplimental board like instead of the i7 chip swap with and i5 chip Or do you want to copy your hard drive to give you the information. (NOTHING) Just sorry have a nice day. Then was charged 119.00 for the diognostic, and shipping. This is not the way to treat consumers who buy your top end products or any product. I will look into legal advice i can't see this being right.
22
Jan
Posted by Very upset
I to have had the same issue with the satelliteL755. 3 hard drives have gone bad in les than 4 m onths from each other. The case worker Ann was rude and refused to replace this machine. I didn't build it, I should't have to pay for a defectively built machine. I will never recommend or purchase another Toshiba product..ever. This is not over I will find someone in this company to do the right thing.
If anyone knows who I should call next,please email me.
12
Dec
Posted by Lbo
I've had two hard drive failures on my Satellite laptop in one year. The second occuring six months after the first and 15 days past the year warranty. No one at toshiba will fix my computer without charging me. I am very upset at the poor customer service under the unusual circumstances. I believe I have a defective computer and they refuse to own up to their responsibilities.
29
Nov
Posted by Toshiba 62HM15A DPL TV
MY 62" DPL TV was purchase as a gift 23 months ago. I watch the Television approximately six hours a week. The Lamp failed, and the store told me there was a recall on the Lamp.
I register my product, but never received any notification that my product was recall or there was a class action law suite about my product Lamp. I am very disappointed as a consumer of several toshiba equipment in my home from 3 Laptops, Television, and DVD Player. My Toshiba Television 62HM15A did not even last a 1000 hours before the display went blank. The customer service personnel are very impatient and seems to want to rush you off the phone. I told two female customer service personnel I wanted to ask a question, and they told me to wait, next thing I notice the call was transferred to another agent and I never got a chance to ask my question. One Customer service personnel who transferred a call that took about 11 minutes came back and told me the other agent hung up on her so she was going to call back again and talk to a manager. I cant believe even how difficult it is to find this page to write this complaint. Very disappointed and yet no solution or resolve to my reason for calling customer service..
28
Nov
Posted by Anonymous
bought 2012 tv combo. went out in 40 days. Toshiba made me send back at my expense and could not fix it. They sent me a 2008 reconditioned one and past it off as a brand new 2012. I called and told them it didn't even have papers on it. They assured me it was new and in warranty for one year. Wrong nothing but lies. It is now 3 months. tv is going out the same as the other one. tech support says it is out of warranty and it is not the serial # Toshiba gave me. I also have a 34" that is 2 years old and it went out also the same way. 1st the sound starts to go out then the Tv goes out. Poor, poor quality to say the least
