I have had a nightmare with VRBO as a host. My account was hacked and money that was supposed to be deposited to me went to someone else. They turned over to "fraudulent use" and every day I call-no one knows anything.
Worse-they froze my account so I am not able to book anyone new and reserved folks are getting the message that my account has been compromised and they are cancelling. So frustrated. Wondering if I need a lawyer
To whom it may concern,
VRBO has withheld money owed to me for 15 days now. Please reference case #119004410 and tell me why this has not been resolved. This has been an incredibly frustrating experience with VRBO. Why in the world would you not want someone to reach out to me by phone and come up with a resolution on this. It has been documented that you have received the money, but you can't seen to transfer it to my account that has been used all year long.
I stayed for 4 days at a property that I had booked for a month because the swimming pool was not serviceable and the back yard was a construction zone. The owners were kind enough to refund my money BUT VRBO kept the
Entire tax of 800 dollars for the month. I wrote to VRBO and enclosed all the proof that my room tax should be for 4 nights and not 30! No answer from VRBO and it is impossible to get anybody on the phone! I cannot ever use VRBO again! Shysters!
We recently booked a luxurious home in Las Vegas only to find out when we arrived that it was double booked. The host property owner told us we were a victim of fraud and said we needed to leave the property immediately. We reminded him that he had sent us a full rental agreement and that we had had various email communications with him over the last several days regarding the property and, if he made a mistake, we understood that things like this happen he just needed to admit it. He again told us to leave the property immediately.
When VRBO's stranded passenger department was contacted, they booked us (7 people) in 2 rooms at roach motel, Circus Circus. They told us we would be moved to a comparable property the next day as no comparable properties were available that night. The next day, VRBO said it would be easier for us to stay at the Circus Circus.
I would never ever rent another property from VRBO. They left 7 women stranded in an unfamiliar place and didn't care!! Save yourself some trouble and book with another platform.
I have been on the phone for three months trying to get help for the problems this company has caused me and the owner . They refuse to let me talk to a supervisor . They said they don't have any . And the above number to contact them does not work and are unable to get through to anyone . I strongly suggest for owners and travelers not to go through this VRBO cause not only do they do things wrong to cause major issues but they refuse to fix the problems. And their head quarters and cooperate is not even functioning. This complaint is renting out houses to minors when owners has strict rules you have to be 21 years of age . This company is the most unprofessional dis functional business I have ever encountered.
As a member who has two VRBO rentals with you I am truly sadden that you would continue to let the commercial of Chrissy Teigen run on air. Bullying people is a serious problem in our society that should not be tolerated not matter how famous the bully is. VRBO has to step up and let people know that as a company you are against this form of behavior. Bullying someone to a point that they had suicidal thought unacceptable! This is why I'm asking VRBO to step up and discontinue the commercial.
I cannot In good conscience continue to use VRBO for vacations and personal travel if this company is going to continue its affiliation with Chrissy Tiegen. Encouraging young women and even children to commit suicide and cyber-bullying are unacceptable and abhorrent behaviors and to have her as a spokesperson for your brand is a reflection of your companies core values. Please sever your business ties with Chrissy Tiegen or myself and many others who value mental health matters, anti-bullying initiatives and suicide prevention will have no choice but to utilize rental outlets that align with better values and ethics.
I sincerely hope you drop Crissy Tiegen from you advertising campaign. The recent revelations of her encouraging young women to commit suicide is disgusting. I can not imaging VBRO wanting their brand associated with someone who has done this, even if it was several years ago. If an American Idol contestant can be butted from the show for a video he was in at the age of 12, Chrissy does not deserve to represent what you are selling. My husband and I have used VBRO for most of our vacations. We won't be until she is no longer part of your company.
The company allowed the owner to keep my money for months and then cancel our reservation less than 24 hrs before travel. My family was stranded. Our deposit had not been refunded yet they expected us to pay over a thousand more dollars to book a place that was smaller than what we booked originally. Representatives told me that VRBO would pay for our hotel since we were stranded. The receipts were submitted and now they are saying that they won't pay. They lied!!!! They allowed the owner to break a contract without any repercussions and now they refuse to help me. This is a civil suit. I've read so many complaints it probably qualifies as a class action. I will be contacting a lawyer and the news so that every customer knows to beware!!!!
First off, getting in contact with VRBO is long & usually have to call back. I have tried to use the ONLINE CHAT , but the time is not realistic to talk to someone in person. Having said all that, I read over their SAFETY BOOKING GUARANTEE & let me tell you, it didnt feel safe to book thru them when I came into a situation with a Compass Reality out of Florida, one of their trusted partners so they say. When I booked, I was given the full amount of what I owed, then I was given a contract from Compass that I signed and did match the amounts on the VRBO listing. A day later, I was privately emailed off site that I would owe over $300 more (2nd Booking Fee & cleaning fee). I called VRBO directly late in the evening since Compass decided to send this private email late and was on east coast time. I only had to wait 30 mins. When I talked to the VRBO rep, he checked the listing and it did not state any other fees, I told them Compass blamed them for not charging this when I booked. If anyone knows, the Management Co. is responsible for listing any fees, etc. NOT VRBO. Anyway, the Rep said he would contact Compass and find out what was going on. Never got a followup on this. I had hunch beforehand, I would not get anywhere so I did post a message on VRBO to log my problem & the management would see this if they decided to even look at it. I had to give the Rep permission to see my messages. Anyway, my hunch was right. So now today, I called VRBO several times and the first time I was told their system is down and to call back in an hour. I did, then I waited 34 minutes and no response. So I called back a little later then got a Rep.after 19 mins. I went over the same bs & she was telling me that Compass uses a different system & that she cannot do anything. After, I went over why do I pay ya'll a booking fee of $210 & the Guarantee of Safe booking if you are not going to do anything. After about 10 mins of me, just being BLUNT, she said she would followup while I waited on the call as she spoke with Compass. When she got back, she told me that they canceled it, and that I would be receiving my booking fee back in 2 weeks basically. I guess my point here is. VRBO is not responsible for the listing of the OWNER/MANAGEMENT fees, but they are responsible for making sure they follow thru with their GUARANTEE. Anyone who comes back with more fees not listed on the listing is unethical and should never be considered a TRUSTED PARTNER. My advice be firm, direct, and know their policy and Guarantee. If they are going to be paid they need to act on things like this. They are responsible if they take a fee and give a Guarantee. They can't afford to be in court and losing along with the Management Co. I will say, don't blame the Rep, just remind them of what they need to do if they are going to follow company policy and their guarantees.
"I would like to file a formal compliant regarding the return of my damage deposit. I called Saturday, Sunday and Monday asking to speak with a supervisor. No return calls to date? I have called the condo owner with no luck.I have no pending transactions on my bank account. The contract said my damage deposit would be return automatically on Aug 1st if no damage claim was made. It is now Aug 4th. If I don't get a phone call regarding the immediate return of my damage deposit I will be contacting the Florida Attorney General and filing a formal complaint. It is totally rediculous that a superviosor can not call me back with in the same day! I will also be writing a letter to the CEO of VRBO detailing my expereince as well as reecommending the condo owner switch rental services to someone that actually provides customer service. I can be reached at xxx-xxx-xxxx.
Don"
Our event in Birmingham AL was cancelled indefinitely due to Covid. I asked the Homeowner to cancel and give a refund. No communication. Several days later the Homeowner cancelled NO REFUND. I contacted support who said on their end it says Credit. But VRBO refuses to show me proof it says credit. Homeowner refused to communicate with me for 2 months now and VRBO says they've already paid them for the stay. 1114.00!! Homeowner refuses to answer VRBO's supposed calls and emails and refuses to answer my messages as well. I've called 7 times to VRBO and no one will help me to obtain anything on writing stating I have a credit so I can't use it because the homeowner refuses to communicate with anyone!!!
VRBO is a ripoff!! I am a registered nurse and they will not refund my blocked stay from Florida. I am still prepared to go and not allowed to because of the vacation rental ban and I was told they have not paid the property owner either! I called VRBO this morning and they denied withholding payment to the property owner and told me that the owner could refund my stay. All I am getting is the runaround!
Our family has been using VRBO for approx 10 years with total satisfaction. We normally use your services in the Caribbbean. We have also used your services in Europe.
This year (in addition to a rental next week in Virgin Gorda), I have been trying to find a rental for our entire family (8 adults + 7 children) in the Orlando area. This will be following a Disney Cruise.
I was working with one of your employees named Neil Barlow. This morning I received a very insulting & threatening email from Mr. Barlow that I would like to forward to someone in a VRBO Senior Management position.
Please provide me with an email address to forward Mr. Barlows message.
Thank you Joe Stimpson
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