Verizon Wireless Corporate Office

Verizon Wireless corporate office headquarters location, phone number, address and feedback

Please find details for the Verizon Wireless corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Verizon Wireless corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Verizon Communications Inc.
140 West Street
New York, NY 10007
United States
Phone: 212-395-1000

Verizon Wireless Corporate Office Comments

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22
Jan

Posted by Francine C Mason


1/22/24 11:52AM

I am so disappointed. I have been a customer of Verizon for over 30 years. Today is the first time i needed help but did not get it. I currently live in Germany. I recently purchased an iPhone 15 because my 11 was no longer of good use for me. I was using the 11pro max before I purchased the new one. In order to use the 15 in Germany I need to have the SIM unlocked. I was not told about this information and as a matter of fact the salesman told me the eSIM would work when I got back to Germany and had the eSIM installed. This inconvenience is really impeding my job and I'm not sure what I need to do.

03
Dec

Posted by NONE


12/3/15 8:42PM

Verizon And Times Warner Work Hand In Hand To Do Everything They Can Do To Take Over Your Home Phone And Internet. Once Twc Takes Over Your Home Phone Through The Voice Mail Service You Are Doomed To Anything Verizon Wants To Do. And They Refuse To Give You A Secure Connection To The Internet So They Can Go Where They Want To Un-noticed! Verizon Has Called Me 50 Times This Week From Cambridge. Massachusetts Saying I Owe Them Money. They Call From Number

01
Apr

Posted by SKU: LG-UK700


4/1/15 4:47PM

Nathaniel Reed
I have been a customer for several years, my cell phone was old so I decided to replace it at Verizon Wireless store. I was quoted for a new phone $50.00 monthly, the store failed to give me paperwork to indicate how much was the monthly charge and how much for paying for the new phone. In addition, I was talked into a Tablet, again they failed to distinguish between monthly charges and cost of purchase. I am 85 years old have some health issues, even with tutoring me I could not operate the tablet. My new phone went bad and cannot make or receive calls. Give me instructions as to where I can return the tablet and phone. I cannot use either one. I wish to receive a refund.

21
Nov

Posted by RJ


11/21/14 4:39PM

I am a retiree with over 30years of service. I decided I would like a smartphone since Verizon and others are offering a $60 monthly charge. After talking to two different reps. who both told me I would not be eligible for my employee discount.I think Verizon could give a break to their retired employees. Anyone can walk in to a Verizon Store and get this same offer. Don't you think we could be eligible and get our discount for our years of service, Thank you

10
Nov

Posted by Anonymous


11/10/14 4:52PM

Looking for action and results on my issue. you can reach me at 6145607084

I spoke to customer service today. I was transferred to a supervisor and disconnected. Don't know where to go now unless I start over. I got credit for 2 months from my call then. A supervisor was supposed to call me a few weeks ago because it needed escalated to get satisfaction for the rest of the time i was overcharged. No one ever called. i called today and spent more time trying to get it resolved. i was told from the person i talked to she couldn't help me. She connecte me to her supervisor and i got disconnected after several rings.
My employee discount was removed last January for no reason. 20%. I got a couple months credit but not all of it. That's what I want. I did nothing to remove the credit. I was not notified. I found out when I bought my iPhone 6 plus. The verizon salesman told me it was removed last January. i need credit for the months it was taken away for no unknown reason. This is one of three mistakes by verizon in the last couple of months. The other 2 have been resolved.
I pay on time every month. My bill is good size. I am in good standing. I was told today no credit for all of it only 2 months. I can't accept that answer. I did nothing. It was your mistake. Please forward this to someone that can fix this for me. I am a good account and never had a reason to move to another company. I expect you will resolve this for me.

THANKS MARK

24
Oct

Posted by Anonymous


10/24/14 3:30PM

We are in the military and I thought since I have been with ur company since 2003 ur financial service would help me .
I call this morning at 9:44 am financial services they said they would let me make an payment arrangement. To pay a behind bill for 339.37 on nov 15 and the next bill of 341.88 on nov 30 . We're in the army and we want be getting our moving money untill after November 20 th.everything was good . I called back to confirm and the lady said in a very rude way that there was no arrangement . Then when I ask if I could put it in again she said I would have to pay 170$ on the 1st of nov the other half on 15th. I have been a loyal customer for 10 yrs why would u do this to me on such a hardship time? I guess u don't care for ur military members.
Marcia karriker

01
Oct

Posted by Anonymous


10/1/14 7:12AM

I recently purchased a 5s iphone at a Verizon Wireless store. When I received my rebate card, there was a peel-off sticker on the front which read: Call 866-596-3499 t activate your card. The first time I called I was congratulated on winning my free trip to the Bahamas and channeled into signing up to receive my prize. Thinking I had dialed the wrong number, I called again. This time I was subjected to a sales pitch for an emergency alert system. When persisting, I was connected with someone who told me to call a different # which turned out to be directory assistance. I am outraged that a major, reputable company would resort to such cheezy, deceptive marketing techniques and not even for other Verizon products! Why does Verizon need to cheapen itself in this way?

28
Apr

Posted by walter rose


4/28/14 8:46AM

i am upset with verizon and your customer service rep. As a valued customer for about 20 years. In July of 13 i sign a new 2 year agreement with your company the sale associate talk me into a smart phone with a 60 dollar plan and to me my 20% employement discount would apply. In March i started have phone issues and now am on my 3rd phone your company did a great job fixing these issues. But i guess one of your associate noticed i should not have been receiving this discount and changed my plan without telling me. So when i received my next bill i was surprise to see the increase. Called Customer support and was told with my new plan my discount was not eligible. I said that your sale rep had told me it was and i was told that it did not matter what the sale rep told in i sign the contract and basically to bad. And informed me even if he wanted to apply the discount your system would reject it. i am not sure if this is true your system accepted it for 6 months before my other issue brought it to your attention. If I make a mistake i have to honor my word it looks like your company does not. While talking to your customer rep about this issue i had to ask him not to raise his voice at me i could tell he was getting upset with me. I guess I have no other choice but to look into t mobile buying out my contract i will also be changing my fios to brighthouse and will no longer do business with verizon. I'm sorry we were not able to resolve this issue. i hope you as a company treat you customers a little better and live up to your words


walter rose

18
Feb

Posted by Anonymous


2/18/14 7:12AM

I would like to add a comment, however, I am sure my data is not large enough to tell you how crummy and inaccurate Verizon Wireless customer service is. I cannot get anyone to resolve a simple problem and here I am again spending my time and being given the run a round. What is our Ameican country coming to? How sad

08
Feb

Posted by Anonymous


2/8/14 12:51PM

Can't find a phone number where you can talk to a person. I keep getting cut off as it doesn't recognize my number as it's not a phone but a wifi. I'm trying to find out about my next bill!!!!

30
Jan

Posted by jaclin


1/30/14 1:04PM

In October 2013 a account was open in my wife by someone other than my wife. Upon recvd a bill in October we call your fraud department and turn this over to them as well as the Sheriff department in Highlands County Florida. A Letter was send to Valentine & Kebartas , INC telling Them of what action we have taken to help you all correct this We has also notify the three credit reporting about the fraud case. It seem that your departments does not work will each to when trying help the Sheriff dept. in working on this case Two subpoena has yet to be answer by your people.Please contact Offices James Hummell of the Highlands County Sheriff Office At (863) 402-7262 Ref to Case Number

25
Nov

Posted by Anonymous


11/25/13 10:33AM

Recently attempted to sign up for senior program with two phones sharing minutes and veterans discount. Went to three different stores and received multiple answers, from no can do, to have a program. Problem occurred when veterans discount required different ID to prove vet status. After fourth attempt I was told I had to provide a copy of DD214 to verizon. My VA photo ID, nor my DOD photo ID not sufficient. Unbeleivable! I can get on military bases with less than what Verizon asks for. This was insulting. We veterans appreciate companies that remember us, but would appreciate it more if it was not so complicated. I have been with Verizon mobile for as long as they have been verizon mobile. My DD214 is my PRIVATE record of service, ID's from VA & DOD SHOULD HAVE BEEN MORE THAN ENOUGH.

14
Oct

Posted by wolfe.1974


10/14/13 7:49PM

Why is it when I travel in the middle of the mountains I get better service than I do at home. I'm being told from verizon that I have a tower a mile from my house. Shouldn't I have great service. All my neighbors have this problem too. We have to go a quarter mile up the road just to use our phones. I'm really getting sick of being told I have to buy this couple hundred dollar extender thing just to get service. Its not my problem I dont get service and live only a mile from the tower. Shouldn't Verizon fix this issue?

16
Sep

Posted by Disappointed Verizon Customer


9/16/13 9:12PM

I've been a Verizon customer for over 10 years and have never had a problem with them until I got my new flip phone in June of this year. The phone is a lemon, but one month after I got the phone the outside screen broke (in my pocket) and now Verizon will not honor the one year warranty. After talking to multiple people who overall provided good customer service, I am no further along with Verizon replacing the lemon phone they sold me less than 3 months ago. If this is Verizon's world class customer support then after my contract ends I will be looking for a new carrier. The sad thing is I've liked Verizon up until this point.

19
Aug

Posted by Scottsdale 101


8/19/13 5:53PM

Verizon Wireless is doing away with a 20% discount to all NSTAR Electric & Gas retirees. After being with Verizon Wireless for all my many working years, now they are telling me and other NSTAR retirees, no more corporate discount. How sad is this company when they nicely say to all the loyal ex employee's, we can't help you out in your retirement years. AT&T gives any union member a discount. That's were I'm going. No sense rewarding Verizon for bad customer relations.

11
Jul

Posted by dmr7547


7/11/13 11:02AM

I've talked to 6 different people online and on the phone, and I went to a service store 3 times in two days. I got 9 different answers to my problem and not one of them worked. The last one told me it was against federal law to give/sell me a SIM card for a phone that I purchased new through vzw.com! Does anyone at Verizon really know how to do their job? I understand not every problem has an easy answer but its YOUR company and service! Someone there has to have a clue...

16
Apr

Posted by BNoelle


4/16/13 7:17AM

So tired of verizon! I have been having problems with my phone AND SERVICE FOR MONTHS AND MONTHS, all i get is rude idiots that never fix the problem, all they do is give me the run around!! my local verizon store in Auburn AL, on tiger town pkwy isnt any better!! Very rude! And do not help IN.THE LEAST BIT! I am so tired of the rude and non helpful workers, and customer service!!!

04
Apr

Posted by hm82


4/4/13 10:53AM

The reason that I moved over to Verizon Wireless was because of your Commitment & Values statements. However, I have found that during the year, that not one of those commitments/values are shared with the customer service community in your company.

Performance Excellence?

My daughter has had to return her Blackberry phone 4-5 times. She lives in another city with no family and this is her means of communication with her family and her job. Each time, she sends the phone back, only to be replaced with a re-furbished phone that works for a short period of time and then does not work (won't hold a charge, can't receive incoming calls, etc.). I have received my second refurbished phone from Verizon and it has problems as well, causing me to not get the service that is expected from such a values committed company. Even before this phone was sent, the customer service representative tried to replace with a better device, but could NOT find a phone that had all the equipment so a replacement phone could be sent in place of this Blackberry piece of crap that your company continues to send out.

For this phone, 513.382.0888, I received the phone but could not get it to activate. After calling for "after hours assistance (11pm - 6am)" several times and getting Financial Services, I was not happy. After 7am, I spoke with Louis, who tried his best to help and at least called me back to tell me that the activation system was not working. I never did get an explanation as to why the "after hours" service was not working. After getting the phone activated, it would not let me activate my email accounts. I had to get on the phone and call about that and get it fixed.

While I am at work, I put my phone on vibrate. Well, the 'vibrate' on this phone could wake the dead! That could not be fixed and I was requested, once again to get a replacement. At no time did your company give a credit for the time that the phone was not able to be used.

The performance of your re-furbished equipment is horrible. The time taken away from the combination of my phone and my daughter's is unacceptable.

Accountability/Integrity

I have been told on at least 3 occasions that I cannot blame Verizon for the Blackberry issue. I was told that they send the device out and it is their fault.

I called Blackberry. Blackberry told me that Verizon has their OWN servicing for these phones and that they only provide technical assistance. So much for accountability and integrity.


Putting your customer first? I think you are putting the all-mighty dollar first or else you would ensure that you have
• Complete resolution for your customers - if you cannot guarantee the devices that you put out, then you need to either open a ticket to see what is going on with the phones and provide some type of compensation, whether it be credits to the bill for no use or opting out of contract, or, early upgrade.

This is shady what you are doing and perhaps you need to go back and revisit your Commitment and Values because in my book, you certainly are not living up to it.

21
Feb

Posted by peenktulipz


2/21/13 10:32AM

I went in to upgrade to an Iphone % in December 2012 for a Christmas present for my son. The salesman never mentioned that if i didnt pay full price for the phone, i would lose the unlimited data package (we were grandfathered in by Surewest and kept the unlimited whe they sold to Verizon). I called Verizon 11 days later asking why my son no longer has unlimited. The young lady told me that since i called within a 2 week period, the unlimited could be restored to my sons phone and that she just has to put in a request and it would return in 3 days. A month later still no unlimited. I then talked to a man at Verizon saying that because of the holidays, they were behind in the requests and to give it a couple of weeks. I called today, a month later because i still do not have my unlimited package and the representative tells me they no longer have unlimited and had gotten rid of it the following July. Since i used my upgrade and did not pay full price for the phone, i lost my unlimited. He would not transfer me to a manager and had to hang up and call back. I then spoke to 2 manager and both did nothing to help and had to tell them to cancel my contract and i will not pay for the termination fees. So all in all, I spoke to 6 representatives in a 2 month period and still can not get my unlimited data package back, which i was told by 3 employees, i would. Terrible!!!

21
Feb

Posted by Verizon Is Bad


2/21/13 8:36AM

I have been a Verizon Wireless customer for years, and I'm over them. Verizon has the worst customer service I have ever had to deal with. The CSR's, managers, supervisors, and others do the absolute minimum to help customers.

Verizon is so bent on making money, that it withholds information that could benefit customers financially. We reduced our phone service from three phones to two. I didn't know it, and Verizon didn't tell me, but the phone and number we cancelled had an unlimited data plan, the phone and number we kept is limited to 4GB. The Verizon rep should have pointed this out to me. My 16 year old uses 4GB in a heart beat.

Recently, the Verizon rep told me how to adjust the "bars" so my 16 year olds phone would "shut off" it s data usage when it got to 4GB. Grteat I thought, no more overages. This morning I received a message from Verizon, telling me that my 16 year olds phone has used 90% of the first alloted overage. What! I called, complained, I explained that the Verizon rep told me how to do adjust the bars to turn off the data. The Verizon CSR then asks me "did you power down the phone, then turn it back on to activate the setting change". No, I said, because I was never told to do that by the CSR rep.

This is typical Verizon Wireless crappy customer service. I think its done on purpose. The amount of money that they take in because of poor incomplete customer service is in the millions, I'm sure.

Walmart has a cell phone with unlimited talk, text, and data, and its only $50 per month! I think I'm going to try it. If it works, when my contract expires with verizon, I'll just get Walmart phones.

I can't for the life of me understand how Verizon Wireless stays in business. Their Customer Service is terrible.

19
Feb

Posted by wanda cullen


2/19/13 4:44PM

My name is Wanda Cullen and have been a VZW customer since 2000. I have never left VZW. I called 2/19/13 to make an ACH payment tomorrow. I was also transferred to sales for assist with a possible new phone. I talked with Sandy (rep) and was (after 12 years of good service) given the BEST customer service!! She offered to assist with a lighter bill and still maintain my minutes utilized monthly and her Supervisor, Angela also instructed me on new technology available! The was TOP-OF-THE-LINE cust. serv.!!! It took 12 years but was well worth the wait!!!!

04
Feb

Posted by Anonymous


2/4/13 5:55PM

Where to start about verizon wireless ? I changed my plan and then get a bill only 300.00 more then it should have been. I called customer service and gave them the date that I called and changed the plan but according to them they have no record of me changing it but yet they have record of me contacting them on that date. After sending faxes to the executive operations fax number they removed some of the charges and finally sent a new bill. I just paid it because its a waste of my time dealing with the idiots that work at verizon wireless. I lost a little over 200,000.00 in equity on a property that I was going to buy because verizon wireless decided to report it on my credit report before they sent a final bill with some of their errors corrected. I sent a fax to the executive operations requesting complete account history over a month ago and still nothing. Needless to say verizon wireless is getting sued for a lot of money especially with all of the recordings that I have and they were advised aboout them.

03
Feb

Posted by Libby


2/3/13 5:03PM

I have been a customer of Verizon Wireless for years. I can't stand their customer service. They never offer any solutions that benefit the customer. The only solution they offer is the purchase of a new phone.

30
Jan

Posted by Anonymous


1/30/13 3:03PM

The most unprofessional treatment that I have ever experienced in my entire life (60). This is my first time to comment on any "site". I really cannot find the words, civil that is, to express my feelings. I hope that someone in management reviews these comments and investigates.

16
Jan

Posted by Anonymous


1/16/13 11:03AM

I talk with Verizon on a regular basis (we have a business account). I have no complaints, matter of fact, it's the best customer service I have experienced. Keep up the good work!

12
Jan

Posted by Karen


1/12/13 2:20PM

Just spent 45 minutes on the phone with Verizonwirless "Customer Service" Laughable....Good bye Verizon good ridions...guess your to BIG to give a damn about loyality

09
Jan

Posted by Pat Grant


1/9/13 9:14PM

I'm here to say good buy to Verizon and my headaches.Your coverage area is great but the costomer service was beyond terrible. My wireless plan will end on 1-13-13. I have told your costomer support team I will be deducting $60.00 for a usb cord & mileage off my contract cancelation fee of $110.00. Maybe there should a college degree needed for such a service ? They should at least be on the same page when it comes to Verizon policy. AT&T here I come and I know they have their problems too but they have never shut the door on me. I bib ado ! Pat Grant

03
Nov

Posted by chercast


11/3/12 10:41AM

Just wondering why ! My husband and I just signed up with Verizon and just got our first Iphione and Smartphone. We couldnt understand why we were using so much data since we have wi-fi in our home. So we called customer service twice and they told us we must be doing something outside of wi-fi area, well, we knew we weren't but redoubled our efforts to be careful and it got worse. well,I called for the third time and was asked if the data was turned off while using the wi-fi. WHAT ???? How come no one asked us this before, how come no one explained this ? we told them we were new customers and didnt understand the new phones or plan very well..... Maybe they want us to go over our usage ?????? After much wasted time, the problem is solved. I just feel bad for the people that aren't as persistent as me. Get it together Verizon.

16
Oct

Posted by susan


10/16/12 12:18PM

I have a Verizon calling card. Or should I say had. They cancelled the remaining 381 minutes. I've been on the phone getting the run around for days. Will file a complaint with BBB next

01
Oct

Posted by Anonymous


10/1/12 6:48AM

This is the rudest and most unfriendly company I have ever had to deal with. I guess you have so many customers that you just do not care if they are disrespected by your employees You would think that the powers that be at Verizon would want there customers to be happy. Remember if you take care of the pennies the dollars will take care of themselves. I believe that the lack of concern about your pennies will soon show in your bottom line.

26
Sep

Posted by wow


9/26/12 6:36PM

I want to tell anyone that will listen that on sept 20 2012 i had received the worst customer service from store manager charlene mickle at store #29310-10 in moreno valley calif. she told me i should have made an appt b4 coming to store.I ask her u have 3 employee working and 5 customers and i notice that it takes 2-3 people to work on one client .Why cant u get on line and help customers? u have and asst manager under u by the name of steve helping out with greeting at door and signing people in ..is there something wrong with computer sign in? i said i been here over 50 min and only 2 people been helped i need your corp # she said here call *611 and my card. i just feel she needs extensive customer service training ..all i wanted was to ask about upgrading, but at this point my contract over n oct 2013. i think are 10-13 year relationship need to come to and end ..sayin one bad apple

14
Sep

Posted by Gail Lyle


9/14/12 7:29AM

I had tried for (3) x's to access your wireless phone system finally on my 4th attempt after going thru several steps I was answered by your representative Antonyio?? who explained the $30.00 upgrade fee?? & was very kind & knowledgeable, we have been under our son's program for a # of years and to my knowledge have never paid an upgrade? fee. We don't text, fwd pictures etc. we use this phone only for a phone conversation as needed mostly when we travel since our son pays for this & wants to since we are on social security & pension we do pay on occasion since I found out I could much against our son's wishes. I requested that his acct, be credited for this $30.00 fee & was advised they are unable to do so. Shame on you for being such a big company that your employees are unable to take this on a case by case basis. We have benefited from this service & regretfully may not do so in the future when our present contract expires. Gail Lyle

19
Aug

Posted by omamb25


8/19/12 8:21PM

Thank you Marquez Simmons @VERIZON WIRELESS
@ 10120 W. McDowell Rd. Ste.100
Avondale,Az. 85392
623-872-0428
This man came to my rescue recently at closing time and he helped me and got my phone working with a new charger that I needed. He saved my night after me getting the run around from the store where I purchased my Droid and being sent to his location. Many Thanks, MB V.

19
Aug

Posted by omamb25


8/19/12 8:19PM

Thank you Marquez Simmons @VERIZON WIRELESS
@ 10120 W. McDowell Rd. Ste.100
Avondale,Az. 85392
623-872-0428
This man came to my rescue recently at closing time and he helped me and got my phone working with a new charger that I needed. He saved my night after me getting the run around from the store where I purchased my Droid and being sent to his location. Many Thanks, MB V.

10
Aug

Posted by Anonymous


8/10/12 3:28AM

You have taken money every month for the computer service in my home on my HP and now I have a problem you will not come out . I am elderly and disabled and cannot be stressed by the negliance of your firm. I have tryed for over a week to get someone out to my home and no one will be sent because of a faded serial I cannot read, which I never gave to begin with when I signed up. I signed for a HP in my home and that is what I calling service for and PAYED for.

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