Virgin Atlantic Corporate Office

Virgin Atlantic corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Virgin Atlantic Airways Limited
The Office, Crawley Business Quarter
Manor Royal
Crawley, West Sussex RH10 9NU
United Kingdom
Phone: +44 1293-562-345
Fax: +44 1293-538-337

Virgin Atlantic Corporate Office Comments

Posted by Anonymous


I will swim across the ocean before I fly Virgin Atlantic airlines again. My fiance and I were going on a safari and flying 1st class from JFK through Heathrow on to Johannesburg. Due to an accident on the tarmac, our plane was damaged and they had to cancel the flight. Over 300 people went scrambling to rebook, with ONE ticket agent on duty. Some supervisors finally appeared and we were rebooked "cattle" on another airline. We were promised a refund on the flight plus an upgrade from premium economy to first class on the return flight. The upgrade was apparently never put into the computer and the ticket agents in Johannesburg supposedly did not have the authority to upgrade us as we had been promised. It is now over a month since that scheduled flight to Heathrow and we have not yet received any refund at all.

Posted by dmo


Love reading these comments. Most are about being "unheard". No kidding. Had a complaint, talked to somebody at 800 number, asked to speak to a supervisor. She said "NO". Really, that's what she said. Got phone number for corporate offices in U.S.. If you didn't know a name or extension in advance, YOU COULDN'T TALK TO ANYBODY, YOU HAD TO LEAVE A MESSAGE????. Tried their Guest Relations 800 number. HAD TO LEAVE A MESSAGE??? What a joke. NO, YOU WON'T BE HEARD. If you figure out a way to actually talk to a human being with this company, please let me know.

Posted by Anonymous


Virgin Atlantic, you truly have a long way to go to achieve the quality customer service your ads profess you are striving for!!! On June 28th our family of 4 boarded your 9:15pm Flight 2 from Newark,NJ to London Heathrow, where we should have connected with BA 778 to Stockholm arriving 3pm on 6/29. During our flight we were detoured to Iceland because of a woman who seemed ill.We later found out she was fine and had just drank too much the night of the flight. Anyway we were assured it would be a quick detour and we would still make our connection.Hours later we finally arrived in London missing our connection.We were told when we exited there would be a Virgin Atlantic person to assist.No one assisted and we when we finally found our way to your ticket counter there was a long line with 1 person assisting everyone who had also missed their connection.Many others were walking around but they insisted only this 1 person could rebook our new connection.After a long wait they booked us on an SAS flight 528 and assured us our luggage would get on that flight with us. When we arrived in Stockholm 9 hrs. after our original arrival time our luggage was lost!We checked into our hotel in Stockholm with only the clothes on our back at midnight.We had to be at the dock for our cruise the next day at 3;30pm and at this point no one had any idea where our luggage was. SAS completed paperwork to attempt to find missing luggage. They were extremely helpful unlike your airlines. The next day they finally tracked the luggage that Virgin Atlantic had sent to BA instead of SAS where you had rebooked us!!!We were told it would be delivered to our hotel by 2pm in time for us to get a taxi to the cruise terminal.It never arrived.We never got to see any of Stockholm and boarded the ship not knowing where our luggage was. Our luggage finally arrived after we left port and the cruise ship got it delivered to us. It was a horrible experience!!!Coming home we checked into your Flight 1 which was supposed to depart at 4pm from London Heathrow and we were informed that flight was delayed 4 hrs.When we asked to at least let us use your lounge to wait in we were told no. Virgin Atlantic was responsible for ruining the first 2 days and last day of our vacation and no one from your airline made any attempt to make amends or any small compensation for the mess they created. We are frequent flyers and have never received the poor treatment we received from your airline. We paid 35 euros each, 140 euros,for the four of us to get
into the only paying lounge at Heathrow. At he very least we feel Virgin Atlantic should reimburse us for this in an attempt to somehow compensate for the poor treatment from start to finish we received traveling with your airlines.

Posted by Anonymous


My wife and I just returned to the US from a celebration of our 50th wedding aniversary and flew V.A. to the UK both ways. I wish to compliment your company on the finest service we have had in many years of flying. It was exemplary and we have already recommended V.A. to several of ur friends who are planning trips abroad. Thanks for excellent training of your staff and service personnel and for going the extra mile in serving your passengers. Whether on-line, by telephone or in person, the entire experience with your people was a pleasure and made our special trip even more so. Thank you!

Posted by Be happy


I am a US resident with the Catholic University of Ameria. I wish this message reaches Sir Richard, CEO. I am interested in doing an internship in London with Virgin Atlantic Airways, just to have some parental time with my daughter who lives in Excess. We have been poles apart for sometime now and we miss one another.
Please give me directions on how to get in.
Thank you.
Roger.

Posted by Anonymous


Not sure anyone is listening to me now, as my experience with Virgin Atlantic has gone pretty much unheard since I made a reservation in December 2012. Following some sad news regarding my mother, I made a reservation from Los Angeles to London, BLXVFQ. Upon confirming my reservation to my family in England, I was told NOT to come until after my sister left London to return to the USA, as my mother wanted to see us individually, and she felt it wsas too overwhelming for her. After all, she is 95. I canceled my ticket immediately and certainly WITHIN 24 HOURS. At no time during the reservation process was I told the ticket was non-refundable, nor did it mention same on the ticket. When I canceled my ticket, the agent told me my request would be forwarded to Refunds Department. I received no confirmation in writing with regards to this cancellation and on the several times I called, was met with very unfriendly agents, who upon hearing my story, argued with me they could not put me through to a Team Leader for further research. I even called your corporate office in england, where the receptionist put me through (and back) to Customer Service. I was calling on an almost daily basis. It wasnt until December 30th, that I spoke to another agent, who listened sympathetically to my plight and had a Team Leader, Paul Moore, email me confirming the ticket had been canceled and had been sent to the Refunds Department for a full refund. On his assurance that I would receive a refund, I rebooked for a flight departing January 16th, EBV8SP. I emailed your Refunds Dept several times requesting the status of the refund as paying for an additional ticket had placed me in a financial difficulty. Imagine my shock when this morning I read an email from your Refunds Department telling me that all I was entitled to was $214 being govt. taxes as the ticket was fully NON-REFUNDABLE. Does Virgin's left hand know what their right hand is doing? I feel I have been put through the ringer with Virgin, speaking with different agents, being told different things, and most of the time, met with their annoyance and frustrations at my questions regarding my canceled ticket. Each time I was told it could take up to 4 weeks, then another agent told me up to 6 weeks and finally another telling me 8 weeks. Today, after receiving the email from your Refunds Dept. I contacted the Claims Department at my bank, who contacted Virgin Atlantic. He was on the phone the entire time while I spoke with Nichola David at ext. 32416. She listened to the same story and told me that the ticket had in fact been canceled within the "cooling" period, put me on hold while she spoke to a Team Leader, and confirmed that the Refunds Dept must have made a mistake, and even though she won't be in the office tomorrow (Thursday) she would give the inquiry to another agent who would call me Thursday. I am absolutely amazed at the lack of service and professionalism I have received from Virgin. Although not a frequent traveler, I have always flown Virgin Atlantic. This past Summer I took my son on a vacation, using Virgin. He wasn't so lucky on his flight. He had a chair that kept slamming forward and his request for diabetic food (he's type 1) was met with white rice, a bagel, pineapple. He did not eat on the flight. Even though I had been put through the ringer with Virgin agents, and thought perhaps I should fly another airline, because of the conversation I had with Cindy Jones, at ext. 32153, I rebooked. Is this any way to treat a customer? I would like my refund, in full. I don't particular want to wait up to 8 weeks to receive it, nor a portion of it. I should have been given correct information from the very beginning, i.e. refundable or non refundable, amount of time it would take to obtain a refund, or even a credit to rebook. I am extremely disturbed, and financially and emotionally a wreck over all of this. Thank you.

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