WIND Mobile Corporate Office

WIND Mobile corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
WIND Mobile
Globalive Communications Corporation
207 Queens Quay West
Suite 710
Toronto, ON M5J 1A7
Canada
Phone: 416-640-1088
Fax: 416-640-1089

WIND Mobile Corporate Office Comments

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Feb

Posted by EMF Hater

2/2/17 11:38AM

Your company WIND, and now FREEDOM, has put a huge Cell Tower, a few steps away from my apartment building. It is Huge. DOES YOUR COMPANY UNDERSTAND.....the health consequences of living close proximity to a CELL TOWER, and being EXPOSED to DANGEROUS levels if EMFs, that are being emitted into our bodies, everyday. Do you understand that living close proximity to a CELL TOWER, has been known to cause Lukemia, Hodgekins and other CANCERS. Are you aware and do you really care.

I live at 145 ave and 92 Street, Edmonton, Alberta, and the cell tower, that you have just a few feet away IS VERY UNSAFE for Humans living there. I am sure the executives of your FREEDOM Company is not being exposed to a cell tower, across from the street, inwhere they live. It is all about money and you and your FREEDOM TOWERS, are a disaster in waiting. You think that cancer is bad now, just give it a few years with your Freedom Towers, and there will be an epidemic of CANCERS.

Why don't your FREEDOM company remove that big EYESORE of a useless CANCER CAUSING PIPE OF A POLE, CELL TOWER.

I SURE HOPE I DO NOT GET Cancer in the future because of your Freedom EMF cell tower. I could and still cannot believe that your FREEDOM Cell Tower, had enough gull, to put that dam thing up, right across from an apartment building. What are we going to be the guinee pigs for your Freedom company and whomever, gave you the authorization to put it there. Please do not put those EMF cancer causing poles, in other close proximity of where humans might be living.

Jan

Posted by HANK

1/17/17 8:01PM

Get Your Service Up And Running In Oshawa Or Give Me A Discount. Tired Of This Situation

Apr

Posted by DJC

4/29/16 9:53AM

Worst customer service ever - in store and on the phone! I was sold the phone and started having issue almost from beginning - now less then one year after purchase I have no warranty even though I was told I have one year warranty. My camera is not working - sooo frustrating! Still the owner of the store DID NOTHING for me....doesn't care. Called customer service they offered me 20.00 credit!
Really? I would never recommend WIND Mobile service to any of my friends or family!!!

Jan

Posted by Cindy Sauro

1/4/16 9:59AM

I have been trying to get service since I moved into my new home in Ajax since Sept 2015. I have called about 20 times and everytime I do I am connected to the Phillpines, Egypt, etc. Never someone in Toronto or even Canada. I am given a ticket number as they are going to come out and adjust the tower in my area. They tell me someone will call back within 10 days and yet nobody ever does and they close the ticket saying all is resolved and yet I still have the same problem. I am not going to pay for a service I am not getting. I was forced to have to hook up a home phone as well. I am very dissatified with the customer service and service overall! Why can't I get a person in Canada to help me!! I would like to hear from someone. I have to actually call again tonight which I dread because it means 2 hours out of my life I will never get back ................AGAIN!!!

Sep

Posted by Angry women

9/20/15 10:43AM

My boyfriend has been with Wind for about two years and he loves his plan. The problem I have is that he needs a new phone and I live in the country so I have to drive 45 minutes one way. My boyfriend wants this one phone and he has called and they say they have it I drive all the way there and get told that they are sold out. How can you be sold out in 45 minutes. They always say they should have the next shipment in by Tuesday. Tuesday night my boyfriend calls them and they just sold out of the shipment that they just received that day. Its all bull.

Jun

Posted by Sam

6/15/15 3:56PM

I am A new Wind Customer I joined Wind on May 22, 2015, It is now June 15, 2015 and i want out of this service. The only thing that i wished for was to make and receive A PHONE CALL. how ever this seams impossible to do so with wind. Apparently the only place you can get a good single is outside. i am unable to receive a message, calls or text while i am inside my house or work place. Well what good is wind then (the calls have (GONE WITH THE WIND). i have called their customer service and as the people are very nice the result has been a big fat ZERO. i still can not make a call from my home. So i am left with an hefty bill and a system that does nothing for me. WHAT A MISTAKE TO JOIN WIND. BE AWARE TO EVERYONE.

Mar

Posted by Anonymous

3/17/15 8:53AM

It's pretty sad when you try and call head office, you get directed to the call centre. Everyone including employees should have access and be able to call head office of needed.

Feb

Posted by ANGRY CUSTOMER

2/9/15 10:46AM

Since June 2014 I have had little or no connection to mobile service. Apparently, the signal from the tower in my area is not strong enough to give me consistent service. Sending text messages is extremely frustrating. Sometimes it will take upwards of 10 tries to send a message. One message took 2 hours to finally be sent to the recipient. I have repeatedly called the Customer Service department regarding this issue. They have escalated my issue numerous times without any resolution. I have contacted this department at least 4-5 times per month again with little or no compensation. Actual calls are often dropped in the middle of a call.i have been lied to repeatedly by customer service reps, the supervisors and the managers. I am simply not able to keep in touch with my children in the USA. What am I supposed to do? Next step...Ombudsman, CCTS? I believe I am owed compensation for lack of consistent service.

Feb

Posted by UNHAPPY CUSTOMER

2/5/15 1:11PM

I have never experienced such disappointing customer service as I have with WIND. They provide no assistance to their customers at all. I was just on the phone with them for approx. 30minutes and all I was repeatedly told was I'm sorry but we cant assist you. Stay away from WIND. Their low prices are not worth the quality or their product or their service.

Dec

Posted by frustrated

12/2/14 3:09PM

Hi I'm feeling like I'm being ripped off by wind.I bought WiFi hotspot a few months ago and sense then have taken it back 5 times each time asking them replace whole system. Fairview mall kept just giving me batteries. Then I call and say it broke again the system keeps killing your batteries and they say they can't help me but tell me where buy new battery. My sister is less then 5 months old its been killing batteries sense I bought it and I don't need Fairview yell at me and make me look stupid when its been faulty sense day 1. I want it replaced if wind has a problem following warranties well they shouldn't offer them and let custermers know. My wind WiFi as u can see is new account and day I bought new. I want this problem fixed and the girt in Fairview should be told not yell and treat custermers that way. If it wasn't for custermers there wouldn't be wind

Sep

Posted by UNHAPPY COSTONER

9/12/14 3:36PM

Hi Ian Wind Customer More 2 Years,and Very Desappointee We Wind They Charge Rooming For My Son,in My House On Leave-room He Don't Have Service Now They Charge $125.00 They Said For Rooming
I Paying 3 Line Phone If I Do Calls I Don't My To Pay But For Son-thing We Dint Do It No Fair , They Toll-me The Are Available Credit The $20.00 Dollar They Cant Do.
That Is Very Bat They Do To The Customers.

Sep

Posted by frustratedwithyouwind

9/6/14 12:03PM

Until 3 days ago, I was happy with Wind despite my cell phone being stolen. On Sept 4, 2014 I went to your office at Bramalea City Centre to find out how I could get the account that was attached to the phone that was stolen transferred. Owing to the fact that there was a tab on it and it was also under my mom's name, I was advised to do a number of things, pay the tab, have my mom transfer the account to my name, purchase another phone and wind will do the transfer. Sounds simple right? The phone that I needed was out of stock, so the rep told me that since I wanted to use the same number that was stolen, I'm to just purchase the phone at another location and call customer service to have it done. So Sept 5th I went to another Wind dealer on Queen Street to purchase the phone. I told the rep the same thing and ask to purchase a device and SIM card as I need to call customer to transfer the account. After making the purchase, I went home and called customer service from my home phone. The rep, Ceramos spoke with my mom, hang up then called back in 2 mins to speak with me to transfer the account over. She also took the payment for the tab. I made some specific request of her:
1. Make sure that the stolen phone is still blacklisted
2. After the transfer my account should be reflecting the number that was attached to the stolen phone
3. The plan should reflect the $35 promotion under which I bought the new SIM card and phone and the due date as such.
She reassured me in the end that it was done.
A few hours later I was setting up my Whatsapp and noticed that the messages were coming through. I also called the line with my home phone and it says unavailable. I was puzzled so I called customer service again only to be told that I can't access a blocked number, I need to purchase another SIM card and call them again to activate it which made me hopping mad.
After 20 mins of intense conversation, I was told by Andy to purchase another SIM card and a credit adjustment will be made to my account for the new SIM card. I agreed and was given a case number C18676887 for tracking. Andy also said that all I need to do was to purchase a new SIM card and call back to have the transfer done.
Today Sept 6th, having purchase the new SIM card, called customer service, give the rep, Muhammad the case and SIM card number, he later told me that he has sent my detail to the back office and they will call me back. So I'm home waiting for a call back. Having waited 45 mins, I called the contact centre again, gave Abdullah my case number and said why I'm calling. To my surprise, I was being told that the turnaround time for a call back re my dispute is 5 working days. Come on now! At no point in time, in any of the conversation that I had with either Andy or Muhammad, was I told that this was going to take an additional 5 working days. Wind mobile has left me bitter and frustrated. There is no consistency with the information, also if you need to escalate an issue the reps find it funny as if they know it's a waste of time and that Wind won't do anything about it.
Are you serious about customer service? How do you plan on keeping and attracting new customers if your staff isn't equipped to manage clients concerns in a timely manner? There are so many issues here, I just could not state everything as it would take a lot more time which I really don't have. I have suffered this inconvenience not only based on lack of knowledge and training but also because your representative lack a keep element in customer service which is empathy.

Aug

Posted by natalia

8/7/14 11:28AM

Sorry, but I am writing you out of my frustration with Wind Mobile Services.
Please see the terms of our contract:

Rate plan WIND 39 ($39/mo)
Talk Unlimited Canada wide from any WIND Zone and Unlimited Canada/US wide from the USA
Text Unlimited Canada from any WIND Zone and Unlimited Canada/US-wide from the USA
Data Unlimited from any WIND Zone and from the USA
Call control Included

The work UNLIMITED is VERY IMPORTANT.

But apparently it is LIMITED to fair usage policy as we found out after phone was just disconnected without any notices.

I was not able to find out what is the fair policy or actual usage on our phone. I was told that thIS data cannot be provided.
On the website I was not able to find out it either.

I really would like to avoid the interruption of services and to find out what does it mean Fair Usage and what is the cup on the usage.
I also would like to know what does UNLIMITED mean in the contract if in fact it is LIMITED. And if it is limited then where is the numbers for usage.

Should it be any kind of notifications, clarifications, explanations, etc before the phone just would be disconnected???

My husband iS a truck driver and mostly works in US. We specifically purchased this service to be able to have unlimited usage in US. At this point he is on the road without any access to the phone or connection to the job. Who will be responsible if something happened to him on the road???

The services were interrupted without any notification. After being on the phone with Wind for 2 hours the issue was not resolved. No apology, no even Credit Adjustment to account. The most important that fair usage or actual usage was not provided either.

I am really disappointed with the services of Wind Mobile and ready to file the dispute CCTS or call to Toronto Star.

I hope you can clarify these issues and find the solution to this dispute. I was not able to talk to anybody who is competent or trained properly to resolve these issues.

Jun

Posted by CONGOMAN

6/24/14 7:24AM

To Whom This May Concern.. I Recently Topped Up My Wind Data Stick..of $50.00 Plus Tax On Line..the End Resulting In My Stick Being Cancelled Back In Oct. 2013. When I Called To Confirm The Transaction I Was Told There's Nothing They Can Do About It.. Meaning No Refund And No Service To The Data Stick. Now I Am Out $56.00 Including Tax For Something That Is Of No Use To Me. I Was Told By Your Csr That The Money Was Never Received, Yet It Shows A Debit On My Bank Statement To Wind Mobile, Which I Payed Through Online Banking. Does Anyone In Your Company Have The Guts To Reply To This Matter?

Jun

Posted by ben

6/9/14 10:09AM

To all tech staff. ...and service. Management... Get off your but and a fix drop calls. Signal issues and help the customers that are being inconveniently experiencing issues that are on your end fixable and solvable by going out on the field....

May

Posted by Farzina

5/4/14 2:57PM

Hi
Above telephone number activated 14 months ago since then I am facing a lot of problems such as call drop, disturbance during the call between parties, we are really frustrated with this service provided. What is the point when I can not make a call from Richmondhill to Markham or vice versa not even able to talk to in Scarborough. I have been having this problem since I bought this telephone thinking will get better but it is getting worst.

Secondly talking to your customer representative I am unable to talk.

Please resolve this issue that has been going on now the time have come it is beyond my limit.Talking to your CSR or your supervisor on duty does not solve the issue

If this issue is not resolved within two days I will stop the payment and give all the details to my lawyer you will have to deal with them as I have recorded all the telephone conversation with all your different CSR and Supervisors on duty.

Thank you,
Yours Sincerely,
Farzina Fidahussain

Mar

Posted by Anonymous

3/31/14 9:35AM

Please, need to speak to WIND executive office since when I call @the customer service I get nowhere with answers> I was given a credit on Jan 16, 2014 for a new cell#. spoke to supervisor Neyz at the Toronto Fairview mall kiosk they person-in-charge wasn't honoring it annd made me pay again telling me to call customer service when I tried it got more confusing with mumblejumble and NO clear answer to giving me the credit. Please help me with this issue.

Feb

Posted by tazz

2/20/14 12:24PM

hi i am a costumer with wind for just over 3 months now and i am not impressed with your costumer service and how wind stores employees are trained.. i have 2 phones with wind and i come to find out i have no reception where where i live or where im going to live... now my story is that i went back to the wind store and they sent me away twice saying the phone is fine and i have reception where i live i called wind when i received my first bill i had wind away charges that when i found out that i have no reception where i live and where i just bought my house now technical support has bin trying to see whats going on with my phone after they no i have no reception now its bin a month since i asked no call back... now tell me if what i asking is wrong i want to return the phones like i wanted to do in the first 2 weeks which they didn't allow me to now what im asking is to return the phones and i dont want to get no charges or to pay my last months i want out of this contract or i and 3 other people that i told to wright to you will take this to the media

Jan

Posted by Sam Terrasi

1/7/14 2:57AM

Bought a new phone want to upgrade the phone which I bough and you still sell it was 249.00dollars trade value of the phone which is only 3months old is 0dollars called customer service answer not my problem can't do anything about it I do not agreed only want to upgrade it with the plan I do not want to go elsewhere but if no choose I will and Facebook will know what wind means to me and other sites to I work in retail word of mouth goes very far so can you help me pleases thanks for listening to my problem ps I bought two phones not one

Jan

Posted by Sam Terrasi

1/7/14 2:48AM

Do you know what is going on with the service of your company

WIND Mobile Corporate Office

WIND Mobile corporate office headquarters location, phone number, address and feedback

WIND Mobile Corporate Office Comments

Feb

Posted by EMF Hater

Jan

Posted by HANK

Apr

Posted by DJC

Jan

Posted by Cindy Sauro

Sep

Posted by Angry women

Jun

Posted by Sam

Mar

Posted by Anonymous

Feb

Posted by ANGRY CUSTOMER

Feb

Posted by UNHAPPY CUSTOMER

Dec

Posted by frustrated

Sep

Posted by UNHAPPY COSTONER

Sep

Posted by frustratedwithyouwind

Aug

Posted by natalia

Jun

Posted by CONGOMAN

Jun

Posted by ben

May

Posted by Farzina

Mar

Posted by Anonymous

Feb

Posted by tazz

Jan

Posted by Sam Terrasi

Jan

Posted by Sam Terrasi

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