Westjet Corporate Office

Westjet corporate office headquarters location, phone number, address and feedback

Please find details for the Westjet corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Westjet corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
WestJet Airlines Ltd.
5055 11th St. Ne
Calgary, AB T2E 8N4
Canada
Phone: 403-444-2600
Fax: 403-444-2301

Westjet Corporate Office Comments

Posted by STOP CALLING ME


I have been getting tons of phone calls at work from westjet with offerings based on a ticket that I've gotten from them. I have not bought a ticket form them in years, that's a crock. I've asked repeatedly to be taken off their list with no success. They will call 4 - 5 times a day. I will also get numerous blank voicemails from them. I can tell by call display that it was them. You have to sit there and retrieve a dozen black voicemails, it's ludicrous. How do you make this stop. It's been going on for over a month now? They're like a bad rash that just keeps getting worse.

Posted by Poor Customer Service


WS Calgary - Miami - Lima MAR 01,2014



I have just returned from a 10 day trip to Peru via Miami. The tour itself was a fabulous experience, I wish I could say the same of my service and experience with WestJet Central Baggage Services. In spite of over 8 attempts and hours spent on the phone and on-line, the baggage service department could not find my bag. The manager for baggage services in Miami did not answer calls nor was the messages left followed through with. No one could locate my bag, even after being reassured by the baggage recovery team that they are in custom of dealing with this daily and for me not to worry. This fiasco caused me a great deal of stress, and a good deal of money as well, as replacements needed to be purchased and cabs hired to finally locate my bag in Lima Peru Mar 10,2014. I started the search for my bag Mar 02, 2014 and files indicated that the bag finally arrived in Lima Peru Mar 08,2014. LAN, WestJet associates, had me running on a 4 hr goose chase through the airport until I could finally find the right person to help and FINALLY recover my bag.

I travel frequently and use WestJet Airline on a regular basis. I have to say that due to the deplorable service I have received, I will share this information with my friends and family and will look at other options for future travel. I look forward to hearing from you as soon as possible with your plan to rectify this unpleasant situation.



Sincerely

Lorraine P

Posted by Marcel P


I have been trying for 2 days to talk to a real person anywhere at Westjet. Apparently, that is not possible. They simply cannot be reached. It would seem to me that if you really cared about your customers, you would be accessable. I did not receive my baggage on a flight that came in on Sunday evening and have been unable to reach anyone to help. I am concerned because when I left the airport after filing my claim, there were at least 40 people in line behind me waiting to do the same and at least 300 pieces of luggage sitting outside the baggage assistance area that were also "lost". Westjet clearly has been unable to handle the demands of the Christmas rush and are hiding from their customers, instead of dealing with the situation. It is certainly making me rethink using Westjet for all of my corporate and personal travel this year.

Posted by Jusrus


Wow, just watched your video on what you did for your passengers, I have never seen that much generosity from any US airline. All they do is raise fares. We need more companies like you in the world and things might be a lot better. I hope you expend more in the US, I would fly with you anyway, Merry Christmas

Posted by Rebecca


Westjet Corporate and staff members - All of you are awesome!! What a fabulous thing that you did with the Christmas surprise for your passengers. That was no easy undertaking and it brought tears to my eyes - seeing your staff having so much fun shopping and seeing the tears in their eyes when the passengers were unwrapping their gifts. Santa was great - even dressed in blue! Wouldn't this world be a better place - if what you did was the norm - instead of the greed displayed by so many companies. I love to fly but weight and handicapps have made so don't do it anymore - but if I could I would fly Westjet for every flight. May all of you be blessed this Christmas and every Christmas and Happy New Year. Rebecca

Posted by Yankabillygal


Saw on the news what you did for the passengers of a recent flight and just watched a video of it.

WELL DONE! WestJet! What a fantastic thing to do for those passengers and what a Merry Christmas you gave them.

I live in the United States and doubt I'll ever be able to fly your airline but kudo's to you and your staff!!

Merry Christmas to all!!

Posted by Anonymous


I am contacting Westjet today to help me with a problem regarding a damaged laptop and Customer Service Rep. Samira inability to help get down to the truth. In Montego Bay the check in clerk dropped my carry on while attempting to tag my bad. It was mentioned to the check-in clerk with no acknowledgement beyond staring at me. My laptop is not repairable. When I arrived at destination 4 hours later than was scheduled due to weather - customer service was closed. I emailed Westjet immediately upon arriving at my destination. Samira has concluded they are unwilling to access photos of my check-in which would verify my story. When I was in mid sentence she hung up on me. There does not seem to be anybody willing to help.

Posted by Kiran Waheed


We had a confirmed flight from Dallas to Calgary on Thursday June 27, 2013, departing at 3:45 P.M. Flight No. WS 1555. Our reservation Code was We traveled from Houston (5 hours one-way), reached the front desk at 1:30 p.m. to be dealt with a Chinese looking gentlemen from West Jet. We showed him our I-155 stamp on our passports when entering US on US Immigrant Visa, which is valid as Green Card for one year. We showed him our Social Security Cards also. Your Representative did not allow us to board despite us making many appeals to him that legally we were US Residents that allowed us to enter Canada. Disappointed we had to travel back to Houston the same day; physical and mental torture, making many calls to your requesting for full refund as promised by your front desk person at the airport. We made many calls, spoke to at least six of your agents, argued but to no avail. Finally only West Jet travel bank credit was allowed a certain amount after deducting US $ 75 per ticket in our daughter's Kiran Waheed's account. We have taken legal counsel and it is a case of violating US Immigration Rules, not to mention the financial and mental torture. We deserve to file a legal case.



Our son Taimur Amjad was allowed to travel as he had visa endorsed from Islamabad.



Amjad Parvez Sheikh

Posted by tuesdazschild


flew WestJet 6 times now first flight from Comox BC
terrific crew likewise return flight from Winnipeg

from Vancouver BC flight #722 May21-2013 upbeat, positive crew could not do enough for the clients !!!

flight Toronto Ont. to Fort Myers Fl. not impressed
(May 22-2013)

what a mess coming back sloppy gate crew and cabin crew
so lazzzzzzzzzzzzzy I could have done better am sure :-)

flight June 7th 2013 Toronto to Vancouver like they had to work oh groan and it SHOWED !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by waterbaby44


I booked a westjet flight and paid for a seat assignment six months prior to our flight. On the return flight we were informed at the airport that we had no assigned seat and that we would have to sit on separate sides of the plane. It was a 6 and a half hour flight. They acted like it was no big deal and so what. Well it was a big deal and we were very upset as our seats were on opposite sides of the plane. Westjet employees could of cared less. Our premium seats where given to someone else and when we confronted the westjet employees over our disatisfaction with the situation, they told us to ask around the plane and maybe someone would switch us. When our seats where selected there wasn't very many seats taken on this flight. We will never get the seven hours back sitting between strangers and I can will never book westjet again. We have flown on many different airlines and we will book anyone but them from now on! When I called westjet they said well we'll give you your seat money back, wow, not the point.. What is the point of selling assigned seating and then not giving it to the customer? It is completely unacceptable and the whole reason I booked seats in advance is so could sit where we wanted. If I didn't care I would take what was left when I got to the airport. Westjet needs to have some customer service because laughing at the customer isn't the way to gain them. Your motto so you claim is we care, well no one gave a damn on our flight!

Posted by J


Mon Dec 17, 2012
West Jet - Flight WS3008 to Honolulu

Wed Dec 26, 2012
Emailed: West Jet Corp Office, copy West Jet President, Gregg Saretsky

I would truly appreciate a response so that both the travelers and airline stewards are more aware of the acceptable practice if similar situation as below recurs in future trips.

Q: Is it an acceptable courtesy and/or reasonable request asking politely the airline steward help requesting co passenger pull down the window shade due to blinding light/reflection? Simply put, is it more professional that way or let the traveller be the fall guy, DIY style (suggested by steward crew) ask the neighboring passengers across the row/seats and have them pull down the shade while the air stewards walked down the aisle smiling left and right at the passengers expecting passengers' DIY. The golden reply from the steward was, "We can't ask the passenger to do it, you can try it yourself."

Really?! This is so different from other flights/airlines where the stewards will be asking the passengers to pull down the shades; in doing so being considerate and mindful of the passengers' comfort.

Hopefully this email will find its way to the right channel for better customer service continuous improvement before it hits the "delete" or "recycle" bin. Looking forward to receiving some constructive feedback at your earliest convenience.

Yours truly,

JC

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