Whirlpool Corporate Office

Whirlpool corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Whirlpool Corporation
2000 N. M-63
Benton Harbor, MI 49022-2692
United States
Phone: 269-923-5000

Whirlpool Corporate Office Comments

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Dec

Posted by Rich

12/20/23 2:26PM

I bought a side by side refrigerator and have owned it for 1yr and 4months this thing just died on us so I called the customer service line and they offered me 15 to 20 % off of a new one that's all they offered they did say I have a 5yr warranty on certain parts I am out of the 1yr guarantee so they won't honor replacement or cover charge of troubleshooting problems this is not quality nor is it fair I would love to speak with someone from corporate to discuss there product the poor customer service and give them a chance to make it right this is terrible we have a whirlpool factory near us and I try to keep my business local and use products of people serving our community I wish I had the money to throw all there stuff away but I don't I just expect better from a company such as whirlpool and it is very disappointing

Dec

Posted by Anonymous

12/7/23 12:42PM

This is the worst company I've had to deal with! My washing machine that was purchased on 3/17/23 blew up in my house and dumped water everywhere! The machine drum blew out the side and left a big opening! A tech came out and said it was a computer era, it need's several parts to fix and 2 men to fix it. The 2 techs I spoke to were not helpful at all! The first one Takeeya said it's no one above her I can speak to, the second James, said that's Whirlpool rules! I need this machine replaced immediately. Someone in corporate needs to call me.

Sep

Posted by Anonymous

9/27/23 9:07AM

We purchased a Maytag washer and dryer 5 months ago.
They keep sending a repair guy that does not fix the issue.
They will not replace a defective washer.
For that matter, the dryer is horrible too.
For the price you pay, it's outright thievery!
Don't buy anything from whirlpool/ Maytag.
Save yourself some big headaches!!

May

Posted by Frances

5/19/23 10:53AM

I purchased a Whirlpool stove in September from Home Depot. The first stove that was delivered had a dent on the side. The stove was sent back and a new one was delivered two weeks later. Recently I was cleaning the bottom drawer of my stove, and notice the inside panels were rusted. I called your customer service and they sent the local whirlpool service to look at the inside panels. Pictures were taken and sent to Whirlpool.
Whirlpool denied my repairs.The stove is not even a year old and I have never had a stove panels rust like this. I have owned many stoves. This is my first Whirlpool stove ever purchased.
Please consider the repairs, so I can have a satisfied experience with your company. DC Appliance is waiting for an answer.

May

Posted by Frances

5/19/23 10:51AM

I purchased a Whirlpool stove in September. The first stove that was delivered had a dent on the side. The stove was sent back and a new one was delivered two weeks later. Recently I was cleaning the bottom drawer of my stove, and notice the inside panels were rusted. I called your customer service and they sent the local whirlpool service to look at the inside panels. Pictures were taken and sent to Whirlpool.
Whirlpool denied my repairs.The stove is not even a year old and I have never had a stove panels rust like this. I have owned many stoves. This is my first Whirlpool stove ever purchased.
Please consider the repairs, so I can have a satisfied experience with your company. DC Appliance is waiting for an answer.

Aug

Posted by Anonymous

8/28/22 6:34AM

Recently we purchased a whirlpool washer from Best Buy.
Washer stops working and there is an error code. Tech comes out fixes the issue.
A couple weeks later washer breaks again. Tech comes out says previous tech didn't tighten the holder.
Not even two weeks later we are in the same situation washer stops working. The system locks lid with clothes inside can't get them out sitting in water.
Three times this whirlpool washer has stopped working. I'm not sure about all you who work for whirlpool that tell us we have to wait three weeks for someone to come out and fix the issue. But we need clean clothes
We need to wash clothes, we have kids that need clean clothes and we have jobs that we need to wear clean clothes for.
Best Buy said they can't help us we have to go to the manufacturer,
Whirlpool says the can only send a tech.
What is the would is coming to. Customer service doesn't matter, backing your product means nothing, and corporate office only sells subpar products and they really don't care.
I will absolutely not purchase another whirlpool product.

Aug

Posted by Anonymous

8/26/22 5:24PM

Jun

Posted by Anonymous

6/22/22 7:55AM

For all that see these reviews this is the worst company I have ever dealt with in my life let me explain bought a brand new refrigerator from whirlpool in February it lasted two weeks and went out it is now June 22,2022 and we still do not have a working refrigerator oh yea and the best part is !!!!when you call trying to get a new one they then tell you your warranty is only on parts not for a new one SO to me that's a joke it's your piece of crap you sold us so it looks like you would help your customer out and try to make us happy customers but that's a joke PEOPLE STAY FAR AWAY FROM WHIRLPOOL AS YOU CAN GET OR YOU WILL HAVE THE SAME HEADACHE AS US!!!! READ ALL THE REVIEWS BEFORE YOU BUY ONE OF THERE PRODUCTS. I SURE WISH I HAD I PROMISE YOU I WOULD HAVE NEVER BOUGHT A WHIRLPOOL APPLIANCES.

May

Posted by Connie Snow

5/31/22 10:33AM

Your customer service phone help line sucks! I do NOT want to play you automated sales pitch calls game that goes for ever and ends with my phone battery dead because it takes so long and never get the helped I am needing. I have tried for days to get to someone to ask a simple question re my washer.

I need to hear from someone.
Connie Snow
580-483-8700

Nov

Posted by LaQuica

11/9/21 1:26PM

I bought whirlpool refrigerator less than 20 days ago brand new and the refrigerator has stopped cooling. I have lost all my food in the refrigerator due to been torn up for 4 days. Customer service says it will be another 2-3 days to see who they can find to come to my house to look at it. Corporate number is the same phone system as customer service. I have no one to complain to. This has pissed me off and very unprofessional being a popular appliance manufacturer. I need a refrigerator like Saturday. I am so very irate.

Jun

Posted by Joan

6/29/21 3:19AM

Whirlpool side by side 2 years old. Freezer quit. Purchased through PC Richards and can't get the part after a month. First service from Richards he said it was emergency status. Now a month later still no freezer. Please contact me.

Jun

Posted by Joan

6/28/21 2:46PM

Jun

Posted by Disappointed Customer

6/1/21 8:22AM

Does anyone from whirlpool cooperate read these concerns from customers? I have a complaint and have been reaching out to whirlpool and their service contractors Denmark Appliances.

It's been since March 2021 I have been having problems with my Maytag dishwasher, called everyone and keep getting the runaround! What is this Whirlpool? Isn't it bad that we are loosing loved ones to this pandemic and still trying to move on with life! Now we are bombarded with problems with your appliances and no one seems to care! We paid for our stuff it was not free. Someone with a heart please look into these complains and try and give us the help that we need. Please for GOD'S sake. It was very hard for me to pull out $1000 for a dishwasher which after 7 months is just taking up space in my kitchen ??

Apr

Posted by Robert

4/13/21 1:23PM

If I were the President of Whirlpool I would be embarrassed.
We bought a new Whirlpool Range in Sept 2020. One of the knobs fell off so we couldn't use the complete range. After a month of having my wife complain, I placed calls to customer service on December 31st, January 25th, March 16th and today April 13th. All I want is a replacement knob. They say it's coming. But 4 months later. NO KNOB! How hard can this be? I talked with the supervisor, Brooklyn, today. No knob. No way to communicate or follow up with customer service. My only recourse is to wait for a knob which I have been waiting for now for 4 1/2 months. No a happy customer. Never buying Whirlpool again.

Mar

Posted by Ellen

3/26/21 9:33AM

I just tried the 'chat w/an expert online now' feature and it sends you to another site and has a small charge. I just wanted to know if Whirlpool still made RV washers....couldn't get an answer without paying....no thank you. On to a different manufacture...

Mar

Posted by Anonymous

3/15/21 2:03PM

Whirlpool appliances Suck!!! I am a first time buyer of one of your microwaves and refrigerators. They're both only months old and already needing repair!! It is impossible to talk to a representative on the phone. All I get is constant advertising with no one ever answering my calls. My appliances have been not working for 2 months and replacement parts are on back order now for 6 weeks!! Whirlpool your appliances are a JOKE and your representatives must be on a constant break!! I will be sure to warn all my friends and family NOT to bother shopping for your products. I am so dissatisfied with both of them and with YOU! DO NOT BUY ANYTHING FROM WHIRLPOOL! You will be disappointed!

Mar

Posted by Anonymous

3/1/21 11:48AM

This has been a terrible experience with whirlpool! I bought a new microwave and a new refrigerator w freezer on the bottom. It's the first time buying whirlpool appliances, BIG MISTAKE!! They both need repair and are only months old. All parts are on back order w No arrival date. I called the corporate office to register a complaint, but was on hold FOREVER! I never did get anyone to answer my call! DO NOT WASTE YOUR TIME OR MONEY w Any whirlpool appliances. CHEAPLY MADE

Feb

Posted by JR

2/25/21 12:01PM

I have an over the stove top whirlpool microwave that is only 4 years old and the light under the unit will not turn off and a repair company told me I need a new control panel...total repair 400.00! What a terrible product. Will never purchase again. I've googled this issue and it seems to be a very common problem with your product. Don't you think it's insane that in order to get the 5 dollar lightbulb to turn off that your customers have to spend 426.00 to correct the issue?? The microwave works fine but now I am without a light. If you ask me I think it's ridiculous and I will never buy a whirlpool product again. I called customer service and they just said they were sorry for the inconvenience.

Jan

Posted by Anonymous

1/4/21 11:49AM

I have been trying to speak to anyone who is alive since 10:30. Am currently on hold with your "corporate" number
What a joke.

Nov

Posted by beverly shaw

11/20/20 1:20PM

DO NOT BUY A WHIRLPOOL PRODUCT! I'm sorry I did. If you need service, it's almost impossible to speak with any Whirlpool representative. You will be put on hold - no matter what number you call - for hours!!!!! I have been on hold now for 1/2 hour minimum for each different whirlpool number I found, including supposed headquarters. It's too bad because decades ago, Whirlpool was a reliable company. Find another brand. They're horrible now!! And this is not due to COVID. We had issues a few years ago with our dryer and we encountered the same nonsense with scheduling a repair. I echoed another post because of the terrible lack of responsiveness of this company. To date every appliance we own is a Whirlpool. All that will definitely change in the future because of their extended warranty which I have only need ONCE and while I got a service date they said I wasn't under warranty which I AM. Enough of this nonsense. I am now on hold ... once again.. to get them to comply with their contract and send the authorization number needed for my service call to be paid for.

Nov

Posted by TD

11/5/20 8:28AM

Oct

Posted by nanibeee

10/18/20 8:21AM

I bought 4 brand new Whirlpool appliances in 2017..within 6 months the freezer died...they have been here every year since bc the freezer keeps dying...they're giving me the run around about replacing this piece of garbage but I HAVE to allow them to keep repairing bc I have no choice..I called them this past Saturday to say the freezer died again, Wind service, sent a man out to look at it, never even took his jacket off or pulled out a screw driver..just looked and said it's out of freon..was in my house 10 minutes..Wind Service, affiliated with Whirlpool, can't come til Thursday...Sunday, the very next day, the entire fridge died...they can't come til Thursday..I had to go out and buy a mini fridge...This service is APPALLING...NEVER again will I buy Whirlpool...they should be ashamed of themselves...

Mar

Posted by Anonymous

3/13/17 4:30PM

Hi, My neighbor purchased a front load washer about a month ago. I live in a condo and she lives above me. Her whirlpool washer flooded my home because of a defect in the washer inlet valve, the cold side of the valve failed. She called whirlpool to diagnose the problem and found that it was the washer inlet valve. I lost a week of work because of the damage to my condo. My insurance will be starting a claim with you for damages. My home owners does not cover wage loss & told me I would have to settle this with you separately. I need a toll free number for your claims. I have called other numbers and have been on hold for over 45 minutes. I am becoming very frustrated. Would you please help me.

Sep

Posted by sbray

9/19/16 9:42AM

Purchased a Whirlpool top loading washer in Sept. 2015 from Lowes. Has been nothing but trouble since purchased. Spent three months with it working off and on. Finally service tech changed out a small filter and it quit turning itself on and off. Clothes are twisted when load finished. Clothes not clean. Not quiet as advertised.......Whirring noise when operating very irritating and spin cycle louder than our old Whirlpool washer. Nothing coming out of it smells clean. Used freshner as recommended. Use Tide HE as recommended. Use softner ball as recommended. Washing heavy quilts is a nightmare! Seams are pulling out of things from the way this washer washes! What makes Whirlpool think they can tell me how much water a load of clothes I put in my washer needs to have to become clean to me?! What makes Whirlpool think that I NEED my washer to LOCK? Who at Whirlpool actually put in a load of clothes like my family wears and then took them out and said "Wow, this twisted mass of material is exactly how I want my wash to look like when done?" I've always had Whirlpool but right not I think we need a class action against WP to give us new washers to replace these defective washers they've told us are what we need to be using! Will no longer be a WP customer or recommend them EVER.

Nov

Posted by dissatisfied

11/30/15 1:23PM

I bought a gold series dishwasher in April 2015. It does not clean the dishes, and the water does not get hot. I have talked to a Whirlpool rep., supervisor and manager with no satisfaction. All they can say is I'm sorry I understand. Sorry doesn't make my dishwasher work any better. I have had 2 service men come and both said there was nothing wrong, but could not give me a reason why the water did not get hot enough. The water in my previous dishwasher was very hot. The manager said all they could do was file a complaint. That doesn't make my dishwasher work any better. They do not replace defective appliances if the service men say there is nothing wrong. I shouldn't have to wash dishes by hand after washing them in the dishwasher. By the way it takes 41/2 hours for the dishwasher to go thru its cycle. Whirlpool calls that energy efficient. I will never buy another whirlpool appliance or another brand made by whirlpool. I will also spread the word to others.

Sep

Posted by Hut9944

9/8/15 11:57AM

I bought a Whirlpool electric dryer, Model number WED4815EWO on June 20th, 2015. As of today, I have not been able to use the dryer for 12 days. I realize problems can occur, but I have had to call Whirlpool twice to get them to set up a service call. After the first call (Since it was on a weekend) they promised they would set up a service call within 3 days and inform me of it. Not only did they NOT set the service call up, I had to call THEM again. They set up a call when I called again, but I had to follow up with the contracted service to make sure of time and date. VERY VERY poor and unprofessional service. If they were without a dryer, I'm sure they would expect a much quicker reaction or turn around for a sub par product.

Mar

Posted by JAMESMKEMP

3/30/15 2:32PM

Not Keeping Commitment For Service As Relatibng To Date/time/part/completion Of Work. Phone Numbers Listed O0n Web Site Not Answered. Only One You Can Get Twois A Customer Service Person And After Multiple Calls, Reps, Transfers, All With Very Good People And Tried To Help Their Hands Are Tied.

Need/want To Speak With A Corporate Officer Or Omnsobonds Man' This Problem Must Be Resolved Now.

Feb

Posted by Dan

2/3/15 8:24AM

The Whirlpool Duet front loader washing machine shreds clothing. The rubber bellow and bubble glass inner door is faulty. This defect is what causes clothes to shred. My machine is less that 2 years old and the chain of events from a faulty designed is now costing me $1,356 after spending $500 for other repairs not including my torn clothes. Whirlpool is not paying for parts not one cent. That is their FINAL decision. To hell with me...

Jan

Posted by Anonymous

1/12/15 2:05PM

We purchased a Whirlpool French Door Bottom Mount Refrigerator on July 14, 1014. This refrigerator is garbage. We chose a Whirlpool produce because Whirlpool has always manufactured a quality product and stood behind their products. NO LONGER IS THIS TRUE. Whirlpool is only willing to repair (not provide another fridge of the same model or even swap it out until repairs are made) the fridge even though it may be as long as 3 weeks plus before repairs can be made because parts are on back order (wonder why? possibly because others are having the same problem as we are?). It has already been over a week and they are telling us now it may be as many as 7-10 business days before another part can be ordered. I have exhausted all options with Whirlpool and the problem is still not resolved. After reading all the comments i don't think it will be resolved. We are extremely dissappointed and disgusted with Whirlpool. Shame on what was once a good company.

Jan

Posted by Cabrio angry

1/2/15 6:46AM

I purchased the whirlpool cabrio washer, this machine is worthless, in the past 5 years it has broken 3 times, twice I paid for repairs. I called whirlpool regarding this last incident, all your company could offer me was a warranty for $340.00. Really Whirlpool, you want more money for a machine I paid $1000.00 for.
I can not believe I am having this problem with a company of your status.

Nov

Posted by bizzylizzy

11/25/14 8:30PM

11.25.14
Good evening. Our 2 year old Whirlpool refrigerator, model WRF989SDAW00, has broken and needs to have a $500-$600 repair. I understand the warranty is 1 year; however, a major repair such as this, the replacement of the valve regulating whether the refrigerator or freezer receives the primary cooling attention (obviously a non-technical description) is roughly a quarter of the original price. After such a brief life this failure of an essential system seems unreasonable. We would like to request some recompense for this. Thank you for directing this request to the appropriate level within the corporation where approval can be given.

Sep

Posted by Erose

9/26/14 8:25AM

I purchased the Cabrio washer/ dryer both 2 yrs ago & I have a family of 3, so not a lot of wear on these. My washer no longer gets my clothes clean ( only fills up w/ 2" of water for a full load) & has started shaking out of control in spin cycle, sensors aren't going off to stop this washer from shaking out of control, like it was designed to., worst design ever made for Whirlpool... I have called customer service to report my complaints & I'm suppose to dump more $$ into this machine, after already dumping thousands. I had my repair guy come diagnose my washing machine & he stated from his experience w/ this Cabrio washer, it's a $ pit & the absolute worst design, ever!! Due to the shaking out of control, I now have a slit in the back of the tub, where the tub has worked itself over the back of the washer panel & that's even more $ out of pocket, plus new shocks & brackets are needed. I have seen numerous unhappy customers w/ this product & I truly hope that you all recall this washing machine & I don't know why you haven't!!

Sep

Posted by KG

9/14/14 11:35AM

I live in Durban, South Africa. MY dishwasher (6th sense, aqua steam model) motor failed in November 2013 (about 18 months after purchase). I am still awaiting delivery of the replacement parts - nearly a year later. No feedback,nothing. South Africa service is non-existent.

Aug

Posted by Annon in FL

8/20/14 9:50AM

Bad paint peeling and wearing off on all corners of refrigerator door after 3 years. Last two refrigerators I had for over 15 years, and never ever paint applied so thin it comes off when you rub it. Call service center has "Robotic programmed responses." Refrigerator made in Mexico! DONT' BUY WHIRLPOOL. Understandably I am just talking about paint, but what Home Chef wants to look at a rusting refrigerator. Whirlpool has my money, and I have a rusty 3 year old refrigerator. Check out twitter #whirlpool - I at least should get a response from corporate - Not holding my breath.

Aug

Posted by Linda

8/20/14 4:24AM

French Door refrigerator freezer going up and service is a week away. Absurd!
Have a 3 year extended warranty. Must mean the customer waits three years for service! Will not buy another Whirlpool product. I want a new washer and dryer in
the near future. Are there any reputable company's left?

Aug

Posted by Sue

8/11/14 12:00PM

My refrigerator,model WRF990 SLAM02, is the most annoying appliance I have ever purchased. I have had it repaired twice and still ice is forming on the inside. I called August. 6 and have heard nothing about another attempt to repair it. I boight this thing in December. I know you are aware of this problem but it would appear that you are incapable of fixing it. I have had several Whirlpool appliances in the past and have never been treated so poorly as this time. I will not be purchasing another. Someone had better figure out a repair or a replacement is in order!

Jul

Posted by Anonymous

7/23/14 7:02AM

I am very disappointed with how the repair of my washer is going. It broke almost a month ago. My wife emailed the corporate office and asked them to help with the problem. They put us in touch with Elite Factory Service out of Marlton, NJ (I think). Tech came out to look at it and told us it was the motor and that we would have to pay for it. We called Whirlpool offices again saying we are not paying for it. A washer shouldn't break down in 1 1/2 years. They told us they would have Elite order the new motor and come out to install it. It's been over 2 weeks since the tech visit and our washer is still broken. I have called Elite and Whirlpool for a couple days now and no one is responding. I am done with Whirlpool and their repair service at Elite. I don't understand why they don't want to keep their customers happy. How hard is it to call and get things repaired. That's their job. No wonder so many people are not buying whirlpool.

Jun

Posted by vikki

6/19/14 12:42PM

Bought my washer 12/18/13 today is 6/19/2013 and I have no washer it is broken, I have been on the phone since 9:10am and it is now 3:40 to no satisfaction the soonest they can send someone to try and fix my NEW washer is July 2, 2014 I will never never never again buy Whirlpool again, after looking on internet I should have done my homewook beforehand, bet I do next time. Their customer service is sooooo bad.

May

Posted by Darlene

5/3/14 12:41PM

So EXTREMELY disappointed with Whirlpool. I am exhausted, physically & mentally drained with the experience I am having with your Company. It's imperative that we have a washing machine that works in order for us to stay in our home. My partner had a massive heart attack & stroke and he is incontinent & we are not in a position to run to a Laundromat. I have therefore been hand washing bedding, towels & bed pads up to 3 hours a day & am not in good physically shape myself. As an older senior lady is has put me in a very distressed situation. Your Company should not be able to abuse people the way you do. I have been an Inglis customer for 50 years and purchased a whirlpool 2-1/2 years ago. I would never have thought you would ignore us the way you are & the time element you have dragged on with. It is a very sad day when consumers are thrown under the bus. Very serious business going on here!!!!!!!!!!!!! If this is just going to go to your Customer Service, they already know of our woes, hopefully this will go to Management!!!!!!

Apr

Posted by Pam125

4/11/14 8:03PM

After reading all these complaints, I realize that I am not going to get anywhere with Whirlpool, except the run around. What a grave disappointment my Gold Series side by side refrigerator has been.

Going into the second week without the ice maker, same as the week before Christmas. Freezer forms ice and frost and leaks onto floor. New part came in today but it was the wrong one! Customer service promptly hung up on me last night, telling me to call back today. Found out it was a call center and the guy had finished his work day!

If I want a working refrigerator, I am going to have to go out and purchase another. I purchased a complete appliance package but the refrigerator has been problem after problem. Too bad Whirlpool no longer stands by its customers. Too bad Whirlpool no longer stands by its products.

Feb

Posted by Anonymous

2/23/14 11:03AM

Rehabbed our kitchen and bought all whirlpool appliances. Seems to have been a mistake. Ice maker has never worked properly, now microwave doesn't work and it takes weeks to get the parts. We've had two service calls from A&E who decided they couldn't get here after we waited all day and after rescheduling twice. Then after complaining, we were sent to Maytag now who has made 3 repair visits and ice maker is still not working. Door doesn't hand properly on refrig, and it's off balance and leaning against wall. We bought in May, and have had less than quality use from our products. We'll be off warranty in three months and frankly if I'm in a financial position to do so, I'm thinking of selling off the new appliances as used and getting another brand. I expected better service and reliability from these products. Really have to think about Whirlpool's ability to stand by its products.

Jan

Posted by Anonymous

1/28/14 12:10PM

We would like to ask corporate to assist us. First, we're satisfied with a appliance that he purchase recently (through the Army & Air Force Exchange at Lackland AFB in San Antonio, Texas) about couple of month ago. But, two weeks our grandsons came for a visit, well to make a long story short our grandson accidentally damage our dryer by dropping an object on top of it and places a large indent on it. So, what we would need assistance with is that we would like to rep!ace this dryer. Is it possible for corporate to assist us by replacing the dryer and give us an depreciation for the damage goods? Therefore, we would be liable for a portion of the entire cost of the dryer?

Jan

Posted by Mary

1/22/14 12:57PM

I have a problem with a service repair to my refrigerator.
In a nutshell, I have been without a refrigerator for 5 plus weeks and I am getting nowhere with trying to get it fixed. The repair services has been out to my house for 5 consecutive weeks and still I am without a working refrigerator.
I have a family of 6 and have had to put bins outside to work as my refrigerator.This is past ridiculous. Today I have decided to take matters into my own hands, I have contacted the Better Business Bureau, USA.Gov for consumers, 7 On your side ( a local news show) and I'm not finished.
W
Jeff Fettig,( CEO of Whirlpool) not that he would ever read this, but, you should be ashamed of how your customers are treated.

Jan

Posted by Angela

1/19/14 8:28AM

I bought my side by side refrigerator on 3-4-13 del. on 5-4-13. First repair on ice maker Aug.2,2013.Stopped working again onNov.14,2013. My hardwood floor under it is all coming up. Today Jan.19,2014 still waiting for door. I still have no ice and/or water.Refrigerator freezing anything towards the back of it.I had no ice or water for the holiday. I bought and paid for a new refrigerator and now have a refurbished refrigerator that is still not working.I am very unhappy with this refrigerator and Whirlpool.

Dec

Posted by Anonymous

12/10/13 12:14PM

Bought a Whirlpool range. After several years of use the sending unit gives me some default codes which I use and call up WHIRLPOOL CUSTOMER ASST NUMBER only to find out that the Whirlpool employee can't help with the codes at all?! What gives with that? CUSTOMER SERVICE? All he could do is forward my business on to another company? Now? I ask you, is that customer service, beyond the sale?! Don't let this happen to you! All is good until they have your money and the warranty expires. GOOD LUCK WHIRLPOOL. Can you say another brand name? I can.

Nov

Posted by Carmelo

11/11/13 10:02AM

On July18,2013 I purchased a Whirlpool side by side rfidge.
The amount was over 1000 dollars. The ice/water shoot has a leak causing ice/frost build up on the interior of the freezor door.
The service man was here 3 times. The second time he came with a fixit-it printout from Whirlpool. It didn't work. The final time he determined that I would need a new freezer door. The date of this writing is Novermber 11, 2013 and I still don't have a new door.
I cannot recommend this product to anyone because it is not a good design.

Nov

Posted by Anonymous

11/8/13 11:28PM

Very Very Bad After sales service. A rep from their service provider Balaji from Noida visited us in the last days of Sept, 13. He changed the membrane of ROm but it was found to be defective by thier Rep himself. Assured to come back within 3-4 days. After repeated requests for more than a month I contacted their Whirlpool Gurgaon Office. In the conference call Mr.Yogesh of Balaji assured immediate action. Even after 5 days of assurance Nothing happened. Day before yesterday time was fixed for yesterday. Nobody turned up. Yesterday got a call from their rep feeling sorry & assured visit today at 10.30 in the morning. I got a call at 11.30 showing inability to visit. He said AAP KAA KAAM HO JAYEGA don't worry. I really fail to understand. By writing this I request Whirlpoor to please buy back the RO so that I can buy a fresh from the company who can provide us better after sales service. Here I must mention that a cheque for Rs.5,000 was given to Balaji for yearly maintenance which they claim was not encahsed. Because of server problem with the bank or because of any other reason not known to me, the cheque might have been returned but I am sure I have sufficient balance in my account. Thanks Sham Kumar

Nov

Posted by kristina

11/1/13 7:09AM

I bought a whirlpool washer last October. After a year of very little use (perhaps twenty washes) since I am not in New York often, it stopped working. It would not turn on. I called the store, Drimmers in Brooklyn, to ask what I should do, since I was under warranty with an additional three year warranty...they gave me Danmark repair to call, which I did. They came out a week later. They came out a second week. They came out a third week later. They came out two other times in the fourth week. They installed three new parts, none of which worked, and one of them replaced twice. Since it is now a month that I am without a washing machine and with an apparently fraudulent warranty, I still have no machine that works. I called Whirlpool technical support, spoke to Bridget, Eva, Jonathan, Carol and Sue (different calls, of course) who all told me that Danmark had to send them the information on their attempted repairs and tell them they couldn't fix it, and then they could send out another repair outfit for a second opinion. Yesterday Felix came from A and E factory service who, no surprise, couldn't fix it and is ordering a part (for the third time for this particular part) and will come back next week maybe, if the part comes in. I am, at this juncture, really angry and feel really cheated, and called Whirlpool technical support and asked them for the corporate phone number, which they wouldn't give me, so I said I would get it on the internet. Which I did. I called yesterday and spoke to
Tinika who said she would have a superior call me today. I mentioned to her that six calls from repair services must have cost Whirlpool at least eight hundred dollars...for nothing....and I paid a little more than half that for the machine originally. I think that's an incredibly stupid way to do business. And I also realized that these repair businesses don't want to fix a machine in one call.....they make their money on repeat visits, and that's what they are doing to Whirlpool. I hope someone wakes up there in the corporate offices.

Oct

Posted by Rusty Dryer

10/14/13 1:29PM

I have tried everything I can to get someone to explain to me why the top of my Whirlpool dryer is gradually being taken over by rust. It started doing this less than two years ago. Our daughter died suddenly and I put off enquiring about this for obvious reasons. The rust has gradually crept over the top of the dryer. We tried using enamel paint to no avail. Lowe's told us that the warranty does not cover rust. We have had appliances for sixty years, beginning with a Bendix and have never encountered this problem before. It looks as if a coat of enamel was left off - and why the dryer? which never has wet items except in the drum. We purchased five Whirlpool appliances at the same time, dryer, washer, dishwasher, refrigerator and hot water heater. Only the dryer is rusting. If you can't do anything about this please let us know the best way to deal with it short of buying a new one.

Oct

Posted by Violet

10/9/13 3:10PM

Bought washer dryer ..kitchen aid $2800 for the pair in 2006....the rubber sealant in the washer has about a one inch cut in rubber causing a leak...called whirlpool canada..where I bought it and all you get for costumer service is a lowly "supervisor ". Who gives you platitudes and lip service ...$2800 is not chump change for this product...to "fix" this leak They are "willing" for $400...disgusting..you can buy 4 car tires for $400...never never never agai while I entertain buying whirlpool...non existing customer service is just the same in canada..what company does anyone know that the buck stops at a lowly supervisor?????

Oct

Posted by Anonymous

10/4/13 5:38PM

Apparently I am not alone. I worked in and managed the service organization of one of the world's largest corporations for over 30 years. Hoping to find an American manufactured refrigerator to replace my very unsatisfactory GE I bought a KitchenAid five months ago. On September 13th, I became fed up with the dripping water and ice buildup in the refrigeration portion and had A&E Service, the provider of Whirlpool service for the Dallas area, into my home to fix it. The tech had to order parts. Today, 21 days later, the parts arrived at my home. It will still be 10 days before they will come back to install the parts. I have had standing water and ice buildup since before the original call. I expect there is black mold behind the ice maker. The service supervisor with whom I spoke told me that they were the only customer facing organization in Whirlpool and that my complaint would go into my record and not reviewed by anyone. Further, that there was no executive or senior management that would talk with me about my issues or their service in general. I cannot believe that quality is so lacking at Whirlpool. I guess that's why American industry has given up overall.

Sep

Posted by Anonymous

9/13/13 2:42PM

We purchaesd a Whirlpool refrigerator in December and within 5 months it started leaking water. The first tech came to our home 5 months ago and it's still ongoing! They refuse to repace it saying it's repairable and they just need to order the part. They ordered the same part three times! Of course it's not going to work! Now the problems are "compounding themselves" according to the last technician and they want to order those failing parts too. This is outrageous. Has anyone had any success getting one of their products replaced?

Sep

Posted by taxman

9/12/13 9:55AM

I was just forced to sue Whirlpool in small claims action. They continuously pass the buck to the sub-contractior who makes their defective gas hot water heaters. They were involved in a massive class action suit settled in 2008 yet are still producing similar prodects with the same problems. Stay away from Whirlpool products. I am out over $850.00 in replacement costs plus damages including many weeks of cold showers for my family after the 2 year old product went out 6 times. They refuse to honor their warranty. They are arrogant and are a prime example of corporate greed gone amuck.

Sep

Posted by Deb

9/9/13 1:19PM

Bought a Whirpool stainless steel refrigerator with bottom drawer freezer 3 months ago. Since then we have put in 4 service calls on one problem. Waited many weeks for "the part". And, it has always made a loud humming noise and now the right door on the refrigerator is slipping down. We have called and are being told that unless the repair man deems the fridge "UNREPAIRABLE" we cannot get a replacement or a refund!!! Whirpool, SHAME ON YOU!!!!!!!

Sep

Posted by Frustrated

9/9/13 12:21PM

Spent over $8,000 on Whirlpool Gold appliances plus a Cabrio Washer and Dryer. The "Gold" french door refrigerator has alraedy been replaced once, through the efforts of Lowes, after only 6 wweks. Now that refrigerator has multiple issues. The repair companies, 5 in total, over 7 service calls at 6 hour windows each have all informed us that the engineering of our "GOLD" refrigertor less much to be desired. Tried contacting Whirlpool Executives, that's a JOKE !!!

'

Aug

Posted by charlene sidebotham

8/29/13 6:18AM

We purchased 3 Whirlpool Gold Appliances, stove, french door fridge and over the range microwave back in 4/2011. Since that time the fridge needed repair, the range needed repair and the microwave door had to be replace. Then the heating element in the microwave stopped working. We were just informed by WHIRLPOOL'S Extended service company (which Whirlpool sent us the information on) that the microwave is not worth fixing. So we paid $470.00 plus tax and delivery and now all they are giving us is $348.00. After speaking to a supervisor at Whirlpool who told me there is nothing that can be done for us because we have the extended warranty! But if we did not have the extended warranty we would of had options! 4 repairs on 3 appliances in a little over 2 1/2 years - sounds to me like there is something defected and you are covering it up. We spent good money on your brand and will never ever purchase another Whirlpool product and I will make sure to tell everyone we know about your lack of customer service. There is no way that the heating element should go bad in this amount of time, but what really gets me is your lack of customer service. The repair cost on the microwave was a total of $388.00 so why not keep a customer happy and fix it instead of giving them back $348.00? What is $40.00 to a company like Whirlpool.

Aug

Posted by Anonymous

8/21/13 10:48AM

I contacted Whirlpool because of a dangerous problem with their new stove knobs turning on so easily when leaning over to clean the above microwave, etc. They sent a man from some company that told me I should use a stool every time I use the above stove microwave. I'm 5'4". I'm not that short. I burned my hair on the stove and the workers at my house accidentally turned it on while working near it. You barely touch it.I'm sure my grandsomn will be turning the knobs when he starts walking. Whirlpool Customer Service will not return my calls about this dangerous problem.

Aug

Posted by Anonymous

8/19/13 11:16AM

I took a day off work to have a whirlpool dishwasher installed and upon completion the dishwasher would not even come on. I called and talk to Emily and a person who said she was a supervisor (Crystal) with no satisfaction. If the product whirlpool is selling does not work there should be a comparable adjustment for the time and inconvenience. They offered me $75 and the time I will miss is three times that amount. I will also have to take another day off work to install another dishwasher because the company I bought it from did not have another in stock. If you want satisfaction do not use whirlpool.

Aug

Posted by Skip

8/12/13 3:29PM

Purchased a Kenmore elite dryer and washer(both made by Whirlpool)in 2004. Had to replace control board on washer 1 year ago. Now control board in dryer is shot and have been told that it will take 4 months to get part. Asked if there was a recall and told no.I questioned if there are not parts around there must be a lot boards being replaced therefore a problem with board. No answer.

This is the last time buying a Whirlpool, Kenmore or Maytag product if this is the type of service I can expect. No answers from anyone. Whirlpool says you must call Kenmore, Kenmore says it's a Whirlpool problem. A big run around. Wonder if a Whirlpool executive would have to wait this long.

So what do I do. Buy a new dryer? Anyone with a suggestion?

Must say finally someone from whirlpool talking to me. Don't think anything will happen, but someone listening.

Aug

Posted by Denise

8/12/13 2:24PM

I bought a new Whirlpool washer and dryer less than one year ago. First the dryer went bad and after 3 services calls the motor was replaced. I lived with that. Now the washer stops in the middle of the spin cycle. 5 service calls and it is still not fixed. Waiting for service call number 6 so my entire washer can be rebuilt. No washer since mid July. The customer service rep said my washer won't be replaced, it has to be fixed. She offered me first 3 more months of warranty then 6 months. Ashley was her name and she said there was no one higher than her that I could talk to. I just want a working washer, I need help.

Aug

Posted by SHY

8/8/13 4:02PM

I Pruchased A Whirlpool Side By Side Refridgerator August 2010 It Has Not Been Three Years It Has Stop Cooling. The Refriderator That I Had Before I Purchased This Whirlpool It Lasted Over 12 Years. As A Singled Parent Hoping To Purchase An Appliance That Would Have Lasted As Long As The Other Refridgerator Did. I Will Not Purchase Another Whirlpool Appliance Or Product With The Name Whirlpool Labeled On It. Now I Have To Figure Out What To Do Next That Refridgerator Was A Big Purchase For Me.

Jul

Posted by Marie

7/29/13 3:14PM

I bought a cabrio washer and dryer in 2009. It's only been 4 yrs and the washer stop working in February 2013 and I had to pay 350.00. Today, the tub need to be replaced along with a few other things and this will cost over 600.00. Washer 4 years old and has cost 350.00 plus over 600.00. I spoke with whirlpool and was told there is nothing they can do. I asked if there was a recall on parts, they said no.
I don't understand how such an expensive washer can break down in such a short period of time and whirlpool wont help me replace it. This is not right.

Jul

Posted by map

7/15/13 9:17AM

I bought a Whirlpool washer from Menards a couple weeks ago & can't figure why it's 'energy efficient' because while it uses less water, it takes about an hour to do one load of regular clothes. It also won't put in just hot water-as to do whites; it mixes hot & cold, so I soak whites in a bucket. What a waste of my time! This washer replaced a 30 year old Maytag! Guess we buyers are the expendable ones.

Jul

Posted by vickie

7/12/13 12:42PM

I am so mad at whirlpool, my freezer I have had 9 months it was full of steaks and fish from Maine that I had shipped back when we were on vacation, now I can't get it fixed for a hole week and not happy with this. I also see that they are not paying for the food that spoiled NEVER will I buy a product from you again and I will tell every one the same thing, you think you could make this right but I guess all you think about is making money VERY UPSET!!!!!!!!!!

Jul

Posted by Perez family

7/6/13 8:15AM

I don't have a complaint on whirlpool itself, but the delivery company who they have a contract with (JB HUNT) is just awful!!! I have ordered a washing maching with a pedestal and was scheduled to get that Friday. My window was from 12-4 and it was 5 for mins until 4pm!! I called to see if they were on their way and the lady tells me the driver spoke to husband to get a new route due to some branches being low?!?!? WHAT A LIE!! My husband was right next to me I then called the corporate office who told me they were running late only for them to NEVER SHOW UP!!! I missed a WHOLE work day just for them not to come!! I was so mad and called Monday to complain at first the lady seemed nice and understanding (Mary) is her name but then she just seemed bothered!! Like if she was bipolar!! I had to schedule them for Saturday since I was not able to miss another day for this only for them to come with ONLY THE WASHING MACHINE!! NO PEDESTAL!! Mind you I PAID to get this installed!! I am upset with JBHUNT and think whirlpool needs to change delivery companies this is just ridiculous!! I ordered the pedestal so I wouldn't have to bend down much since I am we'll over 55!! I will def be making a complaint Monday and will never order anything if they don't switch delivery companies!

Jun

Posted by Disatisfied

6/30/13 6:54PM

I purchased a Whirlpool gold series dishwasher less than 6

months ago.. It is the worse cleaning

dishwasher I have ever owned. It does not clean the dishes.

I have to wash or rinse them before I put them the dishwasher and then they still may not get clean. I brought it from Home Depot and I am still paying on it.

I would give it a 4 out of 10.

Vickie Joyner

May

Posted by Christopher

5/31/13 5:24PM

Bought a gold sites microwave Just over a year ago. .. installed it in june of
2012... Since then I have had to replace both light bulbs twice. . Sometimes when you would open the door the microwave would still run... lights would flicker .. been having chest pains and other health problems that can arise from a defective microwave that have leaks .. lowes said Im out of warranty since its older than a year. Not their problem.. considering contacting an attorney if nothing is done by Lowes or whirlpool

May

Posted by Warp44

5/10/13 2:46PM

We purchased our Sidekick Refrigerator (EL7ATRRMS07) in Dec 30, 2004. On Jan 9, 2007 the serviceman came out and had to replace the entire sealed compressor system (compressor, heat exchanger, and low side as the unit would not cool lower than 55 degrees). That is two years of use for a refrigerator that replaced one that was 25 years old and still working fine.

Now on May 8, 2013 the same thing has happened as the serviceman says that the sealed system has gone out again. This time it is not under warranty so it is not worth fixing and I should buy a new refrig. That is six years from the second system replacement and only 8 years of total life.

This is really unacceptable. We have always bought Kenmore or Whirlpool washers, dryers, refrigerators, dishwashers, etc. as did our parents. I can assure you that we will never buy another Whirlpool product and will be advising our children and grandchildren not to buy them either.

This situation makes me sad, angry, frustrated, and dismayed that we can no longer manufacture or sell a quality product anymore in the USA. Even though most of your parts are probably made in Mexico or China, this does not excuse you from doing top line quality control when these parts get into the USA. And if 5 to 10 years is the maximum life expected from your products now, then you deserve to lose your loyal customers. This is too bad for the company, its employees, and your shareholders. But company deserves to struggle until it hopefully gets it direction back. Making huge profits and salaries by selling high priced but inferior products, while losing customer confidence, will not sustain the company. As a Management and Leadership Consultant I can only sadly say that you all have a lot of work ahead of you.

May

Posted by complaint

5/5/13 11:43PM

1 had purchased one INOX400 refrigerator(chasis no-7381993) on 28th july 2007 from Tribhuvan enterprises-KHANPUR ,Delhi vide bill no-2015 dt. 28-07-2007 with paid extended warranty from Handa Referigeration ramesh ngr. delhi upto july 2014 .my several complaints since nov-2012 to help line and emails to helpdesk and senior officers of whirlpool in delhi/gurgaon resulted no results except excuses and threatenings ,abusive languages from their side .when i resisted , the area sales manager mr. chanderesh sent a mail to me that my ref. is irreparable and offered a 40% discount on any new fridge in replacement ,later mr. V.Singh offered 50% discount on MRP but no engineer was deputed to solve the issue of no cooling of my fridge.I have misplaced the bill but have provided all the details of the bill i.e name and adress of vender ,bill no with date of purchase and chasis no of fridge along with the copy of extended waranty upto july-2014.but nothing has been done till today and ref. is lying like a junk piece.Mr Singh has now dared me to go to consumer court to get my fridge repaired.Is all this is the part of customer services provided by whirlpool to shrink from their responsibilities or this is cheating tacticts adopted by co.The copy of bill may have been procured by whirlpool from its own dealer and might have not made this an execuse for not providing the customer services.

Mar

Posted by Disgusted

3/14/13 11:08AM

I purchased the top of the line maytag dishwasher a year ago this Jan. 31. I have had more than a dozen service calls on this dishwasher over the past year & it is still not fixed. Whirlpool does not want to do anything about the problem. All I want is a different dishwasher. I even said I would take a lower model, just to get it out of my house. It doesn't wash & dry the dishes like it should & it growls at you during the cycle constantly.

Feb

Posted by [email protected]

2/23/13 12:59PM

i bought a refrigerator from p.c richards maytag,4 repair men.it was taken back.i purchased a whirlpool 4 repair men.replaced had to pay more money.4 repairmen.replaced same make and model.replaced for more money by kenmore and still doesn't work right.freezing up in the refrigerator compartment.had to take all things off the refrigerator,clear out the hall,having my house man working extra,not too mention all the food,vegetables and fruit being destroyed from the cell destruction from the cold,not too mention the mold.my time on the telephone.the money lost in rotten food.extra time for my houseman.then i bought a double oven range.never used the oven.when i went to use the oven top or bottom,they don't work.when i purchased this from lowes it was in warrant something was wrong with the front burner knob it came in damaged.whirlpool would not replace it.the knob would cost25.00 even though the range was in warrant.if whirlpool doesn't do the right thing by taking this range back.i will have to go to court.i was told the problem was the computer chips were manufactured incorrectly,they come from the far east.there are many brands made by whirlpool,i wonder??????? ps.i am a senior citizen with health issues, and this was a horrible experience.also taking the refrigerators in and out broke my porch light and scraped my walls.

Feb

Posted by Anonymous

2/15/13 7:33PM

we bought a whirlpool he dryer a little over a year ago. The bearings went out and we have been getting the runaround for over a month tro try and get it repaired. Oh yes they took our money but no repairs. Wow some customer service. We will never buy another whirlpool of any kind. Walmart is tops in my book.

Feb

Posted by Moby

2/6/13 2:14PM

Bought a new stainless steel whirlpool 3 years ago. It was top of the line,pull out bottom freezer,side by side doors,we payed 100.00 dollars for extended service contract.(5 years) We lost our receipt,called the service dept they said it would take 2 weeks to retreive our information in files,we waited 3 weeks called them back all service management people told us unless we could give them an exact date of purchase they would not honor our extended service contract. I can't belive they can't find any kind of proof of any kind of receipt or delivery papers . Best to buy your appliences at a small dealer who will be able to retreive your paper work. Would not buy anything from Whirpool or Lowes again.

Jan

Posted by janl

1/16/13 4:49PM

Whirlpool Cabrio Platinum washer. Within 1 year the store had to replace the washer 2 times and then the third time the lid would not close and the washer just stopped. THree times within a year, loose bolts and screws, leaking water, lid that would not close,power just stopped working . It is 2 of us ,children grown, SAVE YOUR MONEY.... the reviews must be by paid semployees. It is unreliable, has poor workmanship , cheap parts and I think the high price is by over paid union employees who don't care. Do yourself a favor by NOT MADE IN AMERICA unless you have the money and time to waste. Now within a year I have to pay another $1000 for a washer that was hardly used.

Dec

Posted by request

12/28/12 12:33AM

Hi this is George from GSR Travels in India at Tamil Nadu in Chennai. We are Logistics operator (service provider) we are with you more than 8 years, we have seen your Advertisements saying about Quality perfection and durable. But we are suffered a lot being a vendor with you, we didn't receive payment properly our payment is more than Rs.7 lakhs no proper answer from local office, many times we contact Noida office at there also no proper reply, we don't knew how to get our payment my

Nov

Posted by LAM

11/26/12 7:55PM

I BOUGHT A REFRIGERATOR THAT IS JUST NOW 2 YRS OLD. I LOST
EVERYTHING IN THE FRIG FOR THANKSGIVING. I WAS TOLD THE COMPRESSOR NEEDS TO BE REPLACED. CALLED CUSTOMER SERVICE SAYS CAN'T HELP ME SAYS CAN'T GO ANY HIGHER THAN PARTS DEPT. TO COMPLAIN. SERVICEMAN SAYS IT WILL COST ME $500.00 FOR THE REPAIR. I ASK YOU TO AT LEAST MEET ME HALFWAY AND
SEND A COMPRESSOR WHICH STILL WILL COST ME $260.0O FOR INSTALLING IT. A REFRIGERATOR SHOULD LAST LONGER THAN 2 YRS.I HAVE ALWAYS BOUGHT WHIRLPOOL APPLIANCES BUT UNLESS
THIS IS TAKEN CARE OF, I WILL NO LONGER THINK YOUR COMPANY MAKES BETTER GRADE APPLIANCES.THEY SAY THE COMPRESSOR IS ONLY WARRANTED FOR 1 YR. I PAID $1500.00 FOR MY REFRIGERATOR,IF WHIRLPOOL DOES NOT STAND ON THEIR REPUTATION THEN PEOPLE SHOULD BUY THROW-AWAY CHEAPER MODELS FOR A COUPLE HUNDRED DOLLARS, IF UNITS WILL NOT LAST LONGER THAN THAT.

Nov

Posted by glassknob76

11/13/12 3:58PM

i bought washer 1 1/2 years ago cost me 250 dollars to fix wirlpool wont help with cost

Nov

Posted by Mary Ann

11/6/12 2:14PM

I have had a side by side Whirlpool refrigrator for 2 years and I just discovered it was leaking water because the partition on the side of the refrigrator was soaking up the water. I called and was told Whirlpool's technition had to determine if was a factor defect before Whirlpool would pay anything. It was a factory defect determined by Whirlpool's technition but Whirlpool wouldn't accept responsibality because it wasn't still under warrenty.
First why wasn't I told right off Whirlpool wouldn't be responsible after the first year so I could have had a local technition try to fix it instead of telling me Whirlpool would have to determine if it was a factory defect when they weren't going to fix it ? Second I can't believe I have a refrigirator 2 years old that I've already paid $225 to fix the refrigirator( too much freon, causing condensation dripping on floor), and now second time out by technition told that it would cost as much to completely fix the factory defect(still some condensation leaking onfloor)as it would to replace the refigrator. Right not I am not happy with Whirlpool Corp.

Nov

Posted by Rhonda

11/5/12 7:22PM

My mother bought a white whirlpool fridge and the paint on the doors has turned blackish and tacky and looks like it has been burned. It started happening when the fridge was only a year or two old and now it is absolutely disgusting. Not having any luck contacting anyone who will do anything about this, my mother is 85 years old and has to reply on others helping her to sort things like this out for her. I have taken photos on my phone and am happy to email them, I can't believe the poor quality of this product. Help rectify this situation for her please.

Sep

Posted by REALLYMAD

9/27/12 3:13AM

I BOUGHT A WHIRLPOOL HOT WATER HEATER FROM LOWES 2009. 3 WEEKS LATER IT WENT OUT. I CALLED AND HAD SOMEONE TO COME OUT. EVERYTHING HAD TO BE REPLACED. 4 WEEKS LATER SAME THING.ON THE 8 TIME I CALLED AND DEMANDED FOR IT TO BE REPLACE OR I WAS CALLING A LAWYER, I WAS TOLD TO TAKE IT BACK TO LOWES.I HAVE HAD THIS TANK FOR 13 MONTHS AND ITS WENT OUT 4 TIMES AND I CALLED WHIRLPOOL AND WAS TOLD THE FIRST YEAR THEY WOULD COME AND FIX IT AFTER THAT I HAD TO PAY SOMEONE TO COME AND FIX IT. WHIRLPOOL WILL SEND ME THE PARTS BUT I HAVE TO PAY SHIPPING COST.I WILL NEVER BUY WHIRL POOL AGAIN. I HAVE PAID 600.00 FOR THIS HEATER AND IVE HAD NOTHING BUT PROBLEMS AND ITS STILL UNDER WARRENTY. I WILL BE CALLING THE ATTORNEY GENERAL OFFICE THIS WEEK TO SEE WHAT I CAN GET DONE

Sep

Posted by Anonymous

9/20/12 7:46PM

My mom purchased an Amana washer,dryer fridg,and stove made by Whirlpool from Brands mart in florida. She has recently retired and purchased a home. She had the washer for two months( model nwt4500xq} and it flooded her home twice. Service man came to repair 3 times following and they refused to replace . She sent pics and forms to be reimbursed for damages, requested replacement washer and still has not received either to date .Its been almost a year. In the mean time she has had her intelligence insulted many times . Repairmen have told her its normal that machine only fills with 4 inches of water to wash and rinse. Mom is elderly and it takes her 3 wash and rinse cyles to clean one small load of wash. Which results in her doing laundry all day almost everyday . My Mom, Sister and myself have spoke with custoner service repeatedly. They are insulting ,condisending,rude,and liars with no straight forward answers . I will be placing a utube video on the internet for all to see . I will also be informing all of my neices and nephews via email who just happen to work in retail at the moment. Sears ,PC Richards ,Homedepot,and Bestbuy .I will also be spreading the news on twitter, facebook and my work place which is all across america .So with that being said MR Whirlpool who does not stand behind his product. If you think the economy has put a hurtin on you . Just watch and see what the internet does to you .Thank you all for your time

Aug

Posted by neverbuywhirpoolagain

8/13/12 8:45PM

Bought a Whirlpool Microwave over the range, model # GMH3204XVS-3 from Lowes for $369. Look at the customer comments, many folks, me included had the heating element die at just under or over 12 months. Over $300 to repair. Cost $369!!. Whirlpool products are terrible. Dont ever buy their microwaves.

Jul

Posted by Spark

7/14/12 9:02AM

Bought a Water Heater 2 weeks ago and won't give hot water. Had service guy out to replace thermostate, still wont heat. Try to ask to give me a aurthzation code to take this one back and replace with another one, Whirlpool wont do that. This is my first and last time that I will ever, ever buy this brand again.

Jul

Posted by simmi

7/11/12 11:18PM

I had purchased a Whirlpool refrigator, professional 410 ltrs. This was delivered on 23rd MAy'12. The service engineer came to install the same and detected defects.

The body of the refrigator had dent anr scatches.
Immediately a complaint was logged with their dealer , and we were told that the same would be replaced in 7 to 10 days time. As usual it was not done and since then I started following up with their service engineer Mr Ambica Tripathi, Mob No. 9214351721, till date every time I called up he had only 1 reply that is there is no stock and the stock will take 7 days to arrive, but as on date nothing has happened. This person even does not give any email id to lodge a complaint.

Jul

Posted by Anonymous

7/6/12 2:17AM

i have purchased a whirlpool RO and i would like to take the AMC anf get change the filters & membrane i have registerd my service request on 22nd june 2012 and my service request No. is JP 0612009263 and it was assued that the service engineer will contact us within 24 Hours but after passing 15 days time no service engineer has contacted me till date ,and when am am calling on the customer care No. 60008558 no one is responding on this number one time one person has piced up the phone and kept me on hold for 15 minutes and after that phone was disconnected and after that no one is picking my phone.

Jul

Posted by unsatifed

7/5/12 11:48AM

I bought a maytag ref. In march 2012 .Worst mistake of my life. Can not talk to any one that can or will make a decision. On my bad decision.

Jul

Posted by unsatifed

7/5/12 11:47AM

I bought a maytag ref. In march 2012 .Worst mistake of my life. Can not talk to any one that can or will make a decision. On my bad decision.