Posted by Kindra Therrien
On October 26th I placed a pick up order at the Chesterfield Missouri location for three of the Woodcut items. They were in stock and I would get a message when I could pick up. Later on that day I received a cancellation on my order. I called the store and John answered he said yes my ordered was cancelled because they did have the product but they were a part of the the 10 pallets in the back to be unloaded and didn't know when that would be, call back in a couple of days. I asked if he would take my name and number to call me when he did unpack them and I could then drive over and purchase. He said no they were very popular and he could not hold them. I said you are showing you have them in the store to purchase on line, and he said that is because they are part of the shipment in the back, to me this didn't make any sense. I called back on October 27th and John answered and again he said no they had not unpacked the items I was wanting to purchase. To let you know John has the personally of a piece of cardboard and I being nice!! So, I live in St. Charles Missouri and Chesterfield is about 15-20 minutes from my house; there is also a store in Brentwood which is about 25-30 from my house and I called because I knew John was a hopeless cause.... A lady answered the phone who was very upbeat, professional, courteous and I asked if they had the wood cut items I was looking for and she said yes, all three. I was so happy! She said I can hold them for 48 hours and took my name and number. She made my day, I will be picking up today (October 28th) I did call John back and mentioned to him that he needs to step up his game, he had so many excuses as to why the product wasn't out. Brentwood gets 5 stars - Chesterfield not even 1 Very Poor Customer Service
