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Original Comment I guess once again the more things change the more they stay the same. I was undecided at first if I was going to post this or not but It is still bothering me so I will. Shopping at Dillards today with my family bought a couple of Polo/Ralph Lauren articles of clothing for my son. We shopped quite a while and ended up buying two Polo tee-shirts and one pair of Polo jeans. Needless to say after we left my son decided to go back and purchase some Polo sneakers to go with these... articles and ended up wanting to exchange one of the tee-shirts to better match the sneakers. Well when we got to the register we could not find the receipt but I didn't worry because with todays technology. I'm able to pull up any transaction from my debt account instantly. When we got to the register to make the exchange the sales clerk stated " You couldn't have bought this there isn't any "pop ticket" or something like that. I stated " I know the items were purchased I purchased them myself from my account. This went back and forth and so on and so forth until I stated I wanted to see the manager. The manager arrived and stated that the shirt could not have possibly been purchased because this ticket was not on the tag. So I became very angry I had just got off work and I hadn't had any sleep at all. I asked for my money back for all the items I had purchased. He (dept. mgr) called the store manager and she stated the same thing and refused to refund me all my money just the two items they claimed were on the reciept. This meant I would have been out of over $50 dollars it may not be much but it's mine and I worked for it! Well when they pulled the jeans out of the bag they discovered that the sales clerk had put two tickets on the jeans and one on one of shirts. This means she rung up the jeans twice and one shirt instead of two shirts and one pair of jeans. They became immediately apologetic with there feet in their mouths. The saddest part of all one of the employee's that happen to be african-american pulled me aside once this fiasco got started and stated " She (sales clerk) is biased she thinks every black person that comes in here steals. I saw you when you purchased your items. I'd return it all back!" So I thought back she and another lady began watching me and my family time we entered the dept and every turn we made they were there on top of us. Well to finish up I yes I was actually over charged and recieved a gift card for the excess. But the whole thing was so tramatizing I'm still upset and thinking about writing there corporate office....

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