Yes, I had a five dollar coupon off $20 and nowhere on the coupon. Does it say to redeem online only I spent just spent $46 and could not use my coupon. The girl at the register said she has no way to input the coupon this is the second time this has happened to me. I would like to know if maybe you can send me a five dollar off coupon to use. I tried to order my four sandwiches online and it would only take one again a problem I've had before.
I was fired from Jimmy John's on Oneida Street in Green Bay Wisconsin, because Managers didn't know how to give me my check stubs or how to set up a website to get my check stubs everybody in that works there smokes weed on the clock go out to the car to smoke. None of them are professional. I want them fired. His name is Joey. I do not know his last name. He is a "manager"
Dear Jimmy John's,
On 3/9/2024, My daughter and I decided to try the Beach Club sandwich at the 6252 Wilmington Pike,, Ste A1, Dayton, OH 45459
My daughter is an emergency/police dispatcher and she was wearing her work shirt when ordering her sub sandwich. Later at work she found a dark hair on her sandwich. She did not eat the sandwich. The order totaled $17.98, order number 24. I called and spoke to a man who said he was the store manager and that if we had the order number he would void the sale. I found the order number and phoned him and he stated that the General Manager (Zac) would only be willing to give us an $8.99 store credit. I told the female manager that I wanted my money back as I won't be visiting that location again. She said that she could only offer me a store credit per the general manager's orders. If workers cannot keep hair out of the food then maybe hair nets and beard nets should be worn.
It was surprising that I was not given a refund. I would like my money back from this gross incident as I will not be visiting that location again. Due to the hatred for police officers these days, this made me think that this was a deliberate incident.
Rule 3717-1-02.3 | Management and personnel: hygienic practices
(C) Hair restraints - effectiveness.
Food employees shall effectively restrain hair by wearing hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food; clean equipment, utensils, or linens; or unwrapped single-service or single-use articles. This provision does not apply to food employees such as counter staff who only serve beverages and wrapped or packaged foods, hostesses, and wait staff if they present a minimal risk of contaminating exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use articles.
Thanks for your assistance in this matter.
Went to Jimmy John's on 2/29/2024 around 1:50pm. Ordered my sandwich, which was Tuna. I stood there and watched the young lady put her fingers all in my tuna. When I questioned her about it she got an attitude. I asked who the manager was, he was standing right there and Al's with an attitude said we do that all the time.
I go in all the time and order my sandwich because, I am not going to pay $3 for my sandwich to be delivered to the next driveway. I always watch them make my sandwich, and have never seen any out there hand in the tuna. I have no problem with you using your hands to dress my sandwich. But when you reach down to get the container of tuna and than spread it with your fingers, you have contaminated the sandwich. Usually the tuna is spreader with the scoop.
The manager at this location need to be retrained or fired. He never tried to listen are understand my complaint. When I informed him that I was going to contact corporate he stated ( call them you want the number and my name. I am very disappointed in their service and I am sure they have heard this before. I have never had any problems before today and I will not be returning.
Went to store #1326 100 Brampton Ave, unit #1c, Statesboro, Ga.
Went in to order sandwiches, music was so loud...was using language with FXXX this and FXXX that.
Attendant taking my order, could not hear my order because music was so LOUD, I had to repeat my order three times.
I told him if he turned the music down he could hear my order. They tell me my sandwich was ready and the music continued loud with continuous vulgar profanity FXXX....I asked for the manager, who then yelled over the music, "I will turn it down". My response was you should shut it off out of respect for mixed company and ages. They then did turn the music down.
I also am handicapped, but couldn't park in handicap spot because Jimmy John delivery car (tag TAWADY) was in the designated handicap spot. I mentioned this to them ..again no response.
If I had not already paid for my sandwich, I would have walked out without placing an order. I will never do business here again. I will take my business to Jersey, Mike's where they do have customer appreciation and courtesy.
On September 30th our company placed an online order for your Pueblo West Colorado location for 30 sandwiches at 9:15. We requested delivery at 11:30 am. Total amount paid with credit card $279.72
At 11:45 am I had to call them he store because the order was not delivered yet and 30 employees were waiting for lunch.
The person that answered stated that they are very busy and quote "your order is LESS important because we have to serv the customers in the store" also he told me that it will take an other 20 minutes which would've been 35 minutes later than the requested delivery time.
We waited patiently for an other minutes and I called again to check on the status of the order. The same person answered and he was very upset, rude and shot with me and he said that he doesn't know when the order will be ready because he's very busy. I was trying to find out how long we need to wait for scheduling purposes. We can't have 30 people waiting for lunch.
He was very frustrated and he hang up on me. After waiting an other 30 minutes, not knowing when the food will be ready, myself and the owner of my company went to the store (JJ3734 in Pueblo West, CO) to figure out what is going on with our order. To our surprise the store was completely empty, there was nobody in the store.
When we get there our orders was still not ready. I asked the whole crew which one of them hanged up on me. After asking the question 3 times someone named Bryson admitted that he was the one who hanged up on me. I asked him what was his position and he told me that he is the Manager at that specific store. I asked his last name and he refused to give it to me.
As, an Operations Manager myself, I am very disappointed in the quality of customer service at I received today from Jimmy John's. As a paying customer I expect that at least be treated with respect and honesty and not to have someone hang up the phone when I try to get answers for something that I paid for.
Hope that you will pay more attention to who you hire and whom you put in a management position. If this person would be under my management he would be fired on the spot.
One last request. Jimmy John's over me the delivery fee and I would like to be reimbursed for the tip and the 1 hour and 30 minutes delay for order. I asked the crew at the store but they said that they don't know how to reimburse me and they have to ask the General Manager.
Unfortunately, this experience left a very bad taste in our mouths and we will never order from your company. ( This order was the second order in the last 4 days from us)
Best regards,
Anna-Maria Motoc
Operations Manager
STRATOS Colorado
P. 952 353 0449
E. [email protected]
Worst NON service ever! Sherman, TX location. No one ever took my order. Manager acted like me being at the drive thru window was an inconvenience. Told me to hold on and the she and the other 3 workers just walked around doing nothing. There were no other customers in the store. I finally drove off.
I ordered from the Indian trail, NC location on DoorDash. They called me and said they don't have any drivers and don't use the app but the business is on DoorDash????? That's makes no sense. So I call the store the next day because I still haven't received my refund and the girl answers the phone "hello" I thought I dialed the wrong number because who answers the phone that way at a business? Then I ask for the manager , who is Mia and she answers the phone and says hello and continues to go back and fourth with me over the phone. I will NEVER go back to that location or any location. I will be writing bad reviews until I speak to someone directly from corporate
The Rewards Program has been a NON WORKING experience! First time the rewards expired the second sandwich rewards doesn't expire till the 3 of May. We went in to our local JJ to redeem. The person acknowledged the presence of the sandwich reward. I then ordered and still charged me full price. Come on JJ play fair. We go to our local JJ quite often and do not appreciate being treated this way. What is going on with your rewards program? Offer them and make it where they can't be redeemed?? Not nice!!
My name is Lorain and I went to your City of Industry location in California. I arrived in the 1:00 pm timeframe and when I ordered I requested a meat and cheese only meal I have severe allergies to bread, vegetables and condiments. The person at the register seemed ok about it and proceeded to take my order, I ordered roast beef and Swiss the largest size, however, when I received my sandwich it included the bread and lettuce. I took the sandwich back and they called a Manager her name was Sharise she informed me that I was in a sandwich shop and that I couldn't just order roast beef and cheese, this was relayed to me with sarcasm and rudeness. I proceeded to tell her that Subway and Jersey Mike's have never given me any issues in ordering meat only in a sandwich shop. She still refused to accommodate my allergy request and refunded the sale I paid cash and she wasn't giving the refund back as cash I had to again tell her I paid cash before she gave me my refund. I was upset and really distraught by the service I was given. I was not able to sit with my family and eat I ended up leaving your location and went next door to order a fish only plate. I would like to hear back from your Corporate Office about why I was treated so horribly and I would like action taken to train this Manager on duty about the appropriate way to charge and serve food to someone with severe food allergies as well as an apology for putting me through the ordeal I went through.
I would like to compliment your staff at your Rosemont, IL location on Touhy Ave. Bertin, Israel and a third gentlemen whose name I did not obtain as he was heading out the door for a delivery after a great welcome. I picked up a catering order and the food was delicious, staff was courteous and provided me excellent service as they got the order together "freaky fast." (Sorry, couldn't resist). I will definitely be using this location for our corporate functions.
Brought a Italian Night club sandwich yesterday--was delicious and meaty--come back today to buy a ham and cheese sandwich and it had 1 piece of ham at top of the bread and 1 piece of ham at the bottom of the bread--extremely skimpy. called the store nothing--called corporate and was told that the favorites are more meaty than the ham and cheese. Yet I could not tell that from the menu nor the price. I have never known JimmyJohn's to be skimpy. Now that I know I won't be back. If I wanted a skimpy sandwich I would have gone to subway and got a cheaper price. No one can come close to a New York Deli sandwich which is at least two inches thick with meat and even cheaper.(And I did not expect Jimmy John's to be as great as a New Yourk Deli sandwich but I did not expect it to be as skimpy as a subway sandwich and cost more). I won't be fooled again. The south may know how to cook but they don't know how to make sandwiches. SMH
WISCONSIN DELLS STORE -- There is one manager - the Assistant - that is horrible. Today my order got messed up somehow while ordering online. I called and explained that somehow my custom order got deleted and I was sent a regular sandwich. My husband can not eat Mayo and the one we received had Mayo on it. I was not asking for the world, just a mayo-free sandwich. I was told that it was my fault and she was not wasting a perfectly good sandwich because I made a mistake. We did get her to remake it, but the new sandwich came with a handwritten note from her saying it was our fault and there was no way possible the online ordering could have messed up. She also mentioned she called corporate. So here is the deal, this note is the most UNPROFESSIONAL thing I have seen! Do you really think, after giving you back the other sandwich, there is any reason in the world I would lie about the sandwich. She pretty much called me a thief and feels as if she is personally messing with me (this is not my first time with her). So I guess remaking a sandwich is the price of a good customer.
Mountain Home needs help. Management handing out drugs and drugs in bathrooms, to not paying employees what is agreed and lying and telling them to fix it when the computer says one thing and my pay stub different. Ron still wouldnt fix it and hes the only one that does payroll. He messed my taxes up also and put me in a bind. I worked 75 hours and wasn't paid for it until a MONTH later. Black mold in the ice machine and drains. Such disorganization and messiness. Not one employee follows policy and procedure in any given day. The GM straight ignores every customer that walks in and let's them stand there while shes off in her tweaker world. All management smokes pot in the cooler. The displays are always way to heavy. Everything is broken there, tomato slicer, 3 headsets, phones mess up, no one measures the widths of the vegetables or weighs anything. I dont understand how this business is open and ran like this. They need audited.
I am a regular customer and have been pleased until today. I purchased a Tuna sandwich on whole wheat and a bag of Jalapeno chips. The sandwich was terrible!!!! it had more onions than tuna, too much mayo-the bread was soaked. I called and was placed on hold for 10 minutes before speaking with management. I expressed my displeasure with management and another sandwich was delivered which was exactly the same as the previous sandwich--Terrible. I paid $8.99 for an awful lunch and want to be reimbursed. I am extremely disappointed with Jimmy
Johns!!!!!
My daughter who just turned 16 started working there a couple months ago.. they are having her work from 4 pm to 1140 pm.. on school nights..the only reason she got to leave at 11:40 was because i went knocking on the door.. now this is against the law..then 12 hour shifts on the weekends..i think child labor law needs to come into effect..
We used to get deliveries to Firestone Tire. Now they tell us we are out of their area and none of your stores will deliver. We order sandwiches for meetings all the time, sometimes 50 or more. Our business name is Firestone Ag Tire, located at Please let me know if there is a solution.
my name is George lambert I was charged to my card twice the amount of the purchased I went to the store and I spoke to the manager max petino the charges to my credit card and he talked me that he cant not do nothing if I don't show the receive I do not ask him for any money only to let him know that somebody is stealing from customer I was shopping in that store at lease 3 times a week but I can not trust a business that can not take their customer the store is located in western center and 35 frwy in fort worth texas if you have any question you can call me at I will email the corporate to let them my case
Jimmy Johns immature and rude managers and employees need to be trained and taught that customers are Jimmy Johns' best asset and is who puts paychecks in the employees' pockets. The ignorant, uneducated jerks that make the sandwiches constantly give orders to wrong people AND don't listen to what a customer wants...like add onions an spicey mustard. Last time I was there, they gave me two Italian subs that tasted GROSS instead of #11 with mustard and onions added. Some other customer got my sandwiches and I got there horribly oregano sandwiches. When I called and told the manager of the evening, she just didn't say anything a manager should say to a customer; like, I'm so sorry that mistake was made--please let me make it up to you with two more sandwiches that I guarantee will be correct. I'm calling corporate office tomorrow (as I told her I was going to), so Emily, hope you get fired.
I would like to comment,as briefly as possible,about your practice of including in your Tuna salad,RAW ONIONS!! If i may state what should be obvious, that there are massive amounts of customers(potential?)that absolutely hate raw onions in ANYTHING. I actually ordered a tuna sub recently,and thankfully,after reading the fine print,and seeing that there was indeed raw onions in the tuna, I called the store to request the sub WITHOUT the onions and was rebuffed in that attempt by being told that there was noway to have that happen. My question is ARE YOU KIDDIN ME???? Bear with me with this snippet of logic for a second. If someone who doesn't mind raw onions ,or maybe even prefers them, in their tuna, and they find it is made WITHOUT them,chances are,they will enjoy a Tuna sub from Jimmy Johns anyway. I'm thinkin you will probably agree with this. Converesly,people who absolutely HATE,HATE, raw onions will not,let me repeat, WILL NOT, buy the sub. I ended up at Subway,because like most deli's , they dont use raw onions in ANYTHING!! Matbe you could send me a reply stating WTF!!! you are thinking. Best regards,Neil
My son just finished Jimmy Johns Corporate Management training in Champaign , before going he was told that the DM per day was 25 dollars a day plus gas used during the trip to and from the airport and miles to-from the work site to hotel. After returning back and turning in the receipts for food and gas he was told by his current GM something different, and now his GM is saying that maybe he can get back some of the money he spent out of pocket. My question Is What does Jimmy Johns pay for DM per day and gas/miles? So far its something different every time he talks to someone , he even asked for a hard copy on the agreement before he left and again when he returned and it seems that no one can get him one. What is really going on. He is working 5 - 12 hour days per week as a normal work week and by state law can ask for over time after 45-50 then is told he has to come in on his days off because their short handed or someone called in. Every day he comes home and says another person quit today in Management at one store or another , burning out your employees is the reason.
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