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Original Comment Hello Iam a longtime shopper of goodwill and I had the worst experience at Mundelein Goodwill.I went to the display enclosed merchandise cabinet and picked out some brand new Colombia waterproof boots and etc items. I was told that a ticket will hold the items I held the ticket until I brought more items to purchase I learn that my items were sold by a Brian.Brian watch myself and my daughter in law try the shoes on and also listen to the other employee who told him I would be purchasing the boots and other items and not to touch the items because it had a ticket attach to the items.Well Brian sold my boots in which had a ticket number same as I had in my purse.Then openly said he might have but gave another color to the boots.After the manager getting word of it she acted very unconcerned she said sorry but didn't try to accommodate me very much for the $20 dollar boots.i was very hurt and very disgusted with this Goodwill store. I will never return to this store again and I will never refer anyone to this store based off the customer service they do for customers these store is very poor with making their customers satisfied.

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