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Original Comment I am 83 and have advanced degenerative disk disease and Fibromyalgia. I am currently, again, having physical therapy to try to bring my pain under control and to improve my mobility.<br /> My husband is almost 86 with Vascular Dementia.<br /> Exercise has always been important to me and with triple digit weather approaching here in Tucson, I need to find a piece of equipment that I can use with my disabilities. <br /> I found the Hybrid Elliptical XT, showed the information to my Physical Therapist who agreed that it might just be good for me to use.<br /> So, after searching for a local source, I found Dick's Sports on Oracle Rd here in Tucson. I called them and was told that did not have the model in their store but could order it. They also told me they could assemble it and deliver to my house, putting it inside where I wanted it. <br /> Due to the weight and the fact that if it is ordered say from Amazon, it comes in parts, must be assembled, lifted, etc. At my age, in fact at any age, 350lbs is well beyond my abilities.<br /> So, I called again on Mon. May, 24, to see if I ordered it, would they assemble it in the store and let me come to see it and try it to make sure it will fit in my house and also be something I feel I can use. I was told no = that if I ordered it, it would be mine and therefore their insurance would not cover if I got hurt in the store trying it!<br /> So, I then asked if they brought it to my home, got it inside and assembled it, if I found I could not use it, what was their return policy.<br /> The guy told me that I would have 90 days to return it and it would be MY responsibility to get it back to their store for the return.<br /> I asked - &quot;at 83, how the hell am I supposed to get it into my van and return it. I can't lift it.&quot;<br /> The guy said = &quot;that is your problem&quot;!!!!<br /> Nice - right?<br /> Good customer service?<br /> So, There is NO WAY that I will be able to buy this piece of equipment - in fact no piece of equipment as I am a senior, with disabilities and a husband who certainly can't help.<br /> Dick's Sporting Goods apparently does not care about customers or for that matter your products or your company.<br /> I can't even order it from your company directly as it would be delivered in parts to the curb and again = I can't put it together, can't lift it.<br /> <br /> Just thought you might want to know.

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