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Original Comment My bill was paid in &quot;FULL&quot; on 11/25/2012. Last night (11/29/2012) my phone was suspended at 9:30 PM without notice. When I got up at 3:00 AM to go to work for an Emergency Service Department, I went to call in. Call was directed straight to Consumer Cellular. Guess what. NO ONE WAS THERE. I had to wait five 5 hours to speak to a CSR (customer Service rep). They finally tell me, the line was shut down by the COMPUTER because it had received a file through their system containing several ($75) of 411 calls. Consumer Cellular wanted a $85 get this &quot;GOOD FAITH PAYMENT&quot; in order for my phone to be turned back on. After several tries, I got in touch with a &quot;MANAGER&quot; who turned my line back on. Of course I had a Manager from AARP also on the line. AARP is looking into Consumer Cellular since they have a deal for special rate plans for their members. I was told by Consumer Cellular, &quot;I will disconnect your service for cause if you get too upset or angry&quot;.<br /> <br /> <br /> <br /> Robert Nitsch<br /> <br /> <br /> <br /> Emergency Communications<br /> <br /> Kansas City, MO

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