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Original Comment I am so nary and agitated with Sony right now. I have spent a total of two and a half hours on hold today, and hung up on by every customer service agent that tried to transfer me!! For a total of five people. I will also say everyone one of those people could not tell me the benefits and differences of your new ereader versus your ereader of two years ago. That is incredible to me. I tried to talk to a supervisor and waited on hold for 36 minutes before the idiot came back on the phone told me the supervisor wasn't coming to the phone! I asked for the corporate office phone number and he gave me your recycling division! Are you kidding me and all of this time all I am trying to do is make a purchase using my Sony credit card. I will go to the competition. It's not what I wanted but I will not deal with this company. You aren't the only company with readers. Possibly you should educate your staff.

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