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Original Comment I am a member of Humana. I am a single parent working 2 jobs. My provider is an in-network Humana provider. I was sent to this provider by my PCP who is also in network with Humana. My Specialist notified Humana in August 2012 concerning her move to a new address and a new tax ID number. No one at Humana sent her a contract but kept telling her that she was in network not to worry everything was fine. This information was given to me by my provider and Humana customer service rep Betty. Because Humana did not follow through on the required documents I am going to be held responsible for hundreds of dollars of medical bills because Humana did not do their job. I am paying my premiums so I am not certain why this is happening. I am terrified by the lack of action on Humana's part. I am to say the least saddened by the lack of assistance, and concern, my provider and I have received. Is there anyone at Humana that cares enough, thinks enough, has good common sense and is willing to assist me in this matter? I am sickened and terrified at the thought of what will constitute finical ruin for me should Humana not follow through soon in correcting this error. Worry and sleep deprivation are now all that my life consists of due to this ongoing error and lack of action on Humana's part. Is there anyone that can tell me why?

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