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Original Comment I am a frequent customer, and on 6/14/2013 I purchased a carry-on bag that was discounted because one of the pieces was missing for $15.00. Along with a 2 year service plan at $4.99. Well flying from Tennessee to Chicago Sunday 6/23/13 the luggage broke, and the airport would not allow me to bring the broken luggage onto the flight. <br /> <br /> I had to place my items into plastic bags and missed my flight. On Thursday 7/25/ 13 I went to K-mart and asked about how to get another bag and informed that I had to contact the # on the receipt in order to get assistance, wasted trip. So Friday June 2 6, I called K-mart and spoke to a representative and she told me w/o the bag they could not do anything. She let me speak to a manager and he pretty much stated the representative was correct. I asked if I could get my $5.00 back since I have no luggage, and purchase another he stated yes I could. I specifically asked are you sure, since I have no luggage, because what is the sense of having a two year plan and you have nothing. After calling back the store of purchase, the supervisor said she could not reimburse me because it was over 30 days. This is outrageous to be bounced all around and no help.<br /> <br /> It is not my fault the airport took the luggage. I will never shop here again and don't appreciate that you train these cashier's into tricking customers to purchase these ridiculous plans because ya'll know the crap is cheap and then when the customer has a problem ya'll find an excuse not to live up to your name, or find some so call valid reason for Stealing the customer's money for some bogus crap!<br /> <br /> I will never step place into another K-mart again. You can bet your bottom dollar on that.<br /> <br /> <br /> Lisa Lowman

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