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Original Comment Repeated attempts to resolve a "billing" issue since July has not been resolved. Error was made by inaccurate posting of OHI internal to Express Scripts. I have spoken with at least 15 different "enrollment", Cust Svc reps, "supervisor" and one "Senior supervisor" who is quote "monitoring my account daily". Promises to resolve this issue "within 24-72" hours are meaningless - I am told to just wait. I am retired military, using Tricare, and because of Express Scripts' inability to resolve - I cannot currently order any meds. Senior supervisor says only solution at present is to order at local pharmacy (needless to state that the drugs are a bit expensive). Request to elevate problem and expedite are essentially stymied. Senior supervisor states "he is sorry". That's the only thing he's gotten right so far. Without a doubt the worst "customer no service".

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