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Original Comment Dear Sirs/Madams:<br /> I visited your Quakerbridge (Lawrenceville NJ Store on Dec 26 and received a $20 shopping card which was wonderful. I went on to make a sweater purchase where each that I purchased (4 of the same) was priced at $69.50 with a 60% discount which was also great! During the check out procedure both the discount and the $20 was provided to me-no problem, however the price of the overall transaction on each item showed a price of $69.50 with the award of 3 x 6.00 and 1 x $2. The calculations of 60% never show up. I also presented a 20% coupon which stated for all sales and clearance items. During my purchase it was never indicated to me that the 20% was not taken off and I learned today Dec 28, 2013, that this did not occur because this was a special 2 day sale which would not allow for the coupon to be used. On the receipt of purchase it indicated &quot;item not coupon eligible.&quot; All of this is fine and understand such matters as other competitors do the same.<br /> <br /> My problem stems from the fact that I did not recall seeing any special sign saying this was a &quot;special or &quot;2 day price&quot; I only saw the 60% off-which I agree was a very attractive price and I originally thought that the 20% was included in this calculation which was incorrect and where the problem starts.<br /> <br /> What I do not agree with is the following:<br /> 1) At the time of purchase, the cashier did not indicate to me that the item was not allowable for the 20% discount<br /> 2) Leaving the store on Dec. 26, I did see the &quot;item not coupon eligible,&quot; but dismissed this fact because the price calculation for the 60% off was not shown and I assume that because the 60% off was taken, that the 20% off was also appropriate and taken as well-and that the statement of &quot;item not coupon eligible&quot; was not applicable to this purchase.<br /> <br /> <br /> My difficulties stem from the following:<br /> a) No one indicated to me that the 20% discount did not apply at the time of purchase<br /> b) Your Quakerbridge staff on Dec. 28 could not wait to explain to me that the 20% could not be applied and that it says right on the receipt that this is indicated and indeed it does.<br /> <br /> It was the way the staff went about the matter, Ms. Candy David and Mr. Andrew Leitrin? (Operations Manger) were short and curt-the message that was coming thru was get the heck out of here, we covered ourselves with this statement &quot;item not coupon eligible&quot; and we'll see you later-finished. In fact, Andrew was nearly walking away from me as soon as he approached me. With that treatment, I was a bit curt myself. <br /> <br /> Never-the-less, the extended treatment will be remembered and Ms. Zingo (Store Manager as I understand it) might wish to provide some tips on better customer communication and the handling of a customer. Had it been explained to me at the time of purchase, that the 20% could not be taken off, I would never had this &quot;confrontation&quot; and I would have understood completely. In the end, what was a very good purchase became a very ugly scene and and terrible store experience. And the Sr. Quakerbridge staff leave a lot to be desired.

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