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Original Comment I have been the happy owner of 6 Hunter fans since my house was built in 2006. My wife and I are both disabled retirees on fixed incomes. Below is my request that I sent to Hunter Fans for parts help and their emailed responses to me. They provided no help. They stated that no replacement part existed and that I had to purchase a new fan. I found a replacement part, installed it (returning the fan to working condition), and informed them of the same. You can read the emails below. I have redacted my personal information.<br /> <br /> <br /> <br /> My emailed response:<br /> <br /> <br /> <br /> Since you guys said my only choice was to replace the fan, then I suppose that the warranty had no value anyways. If and when the switch that I installed from Lowes fails, or the unit itself fails, then I will replace the fan with something other than a Hunter ceiling fan.<br /> <br /> <br /> <br /> You said you had no repair part available for me to repair my light chain pull. You offered no replacement light kit, switch, or anything else for my fan. You said I had to replace the entire fan. I find it ludicrous for you to now threaten me by &quot;voiding&quot; my warranty on a fan which you already stated that you could not repair.<br /> <br /> <br /> <br /> It is also untrue that repair parts are not available for my fan. Genuine Hunter replacement light kits and parts are available from several internet sources. <br /> <br /> <br /> <br /> The manuals that came with my fan (yes, I still have them) show exploded parts listings/numbers for the fan parts. I would have thought that Hunter would have kept repair parts on hand for some period of time, much as car dealers do, so that a fan could be repaired, especially for the duration of the warranty, based on the last time that a particular model was sold.<br /> <br /> <br /> <br /> No matter...I was able to repair the light pull chain by removing the globe, unscrewing the old pull chain, wiring the 2 wires up, re-assembling, and turning on the power. Works great. Cost less than $5 and took less than 15 minutes.<br /> <br /> Thanks so much for all you &quot;help&quot;...<br /> <br /> Joe<br /> <br /> <br /> Date: Mon, April 7, 2014 10:39 am<br /> <br /> To: &quot;joe<br /> <br /> Joe,<br /> <br /> Thank you for your reply. We have noted in the system that you used a part purchased from Lowe's. Please refer to the excerpt from the warranty statement below regarding the use of a part not authorized by Hunter Fan.<br /> <br /> <br /> <br /> Laurie,<br /> <br /> Thank Hunter Support team members for trying to help me by offering a discounted price on a new fan and light kit. I went down to Lowe's, and the Lowe's tech support folks suggested that I buy a new pull chain unit for $3.98 and replace the one that was broken on my fan. I did that, and my fan (and light) both work great. I wish Hunter Technical Support had suggested that to me, instead of suggesting that I replace the entire fan.<br /> <br /> Thanks,<br /> <br /> Joe<br /> <br /> Original Message<br /> <br /> Subject: RE: Support email from hunterfan.com website<br /> <br /> From: &quot;Technical Support&quot; techsupport (at)hunterfan (dot)com<br /> <br /> Date: Tue, April 1, 2014 2:23 pm<br /> <br /> To: &quot;joe<br /> <br /> Dear Joe,<br /> <br /> Thank you for your email regarding your fan. We apologize that you have experienced difficulty with the lighting. A replacement part is not available. On a one time basis you can purchase a replacement fan directly from Hunter for a reduced price + $8.99 shipping.<br /> <br /> We accept Visa, Master Card, American Express, Cashier's check or money order. Online ordering is not available at this time and we cannot accept credit card orders via email. Please contact our technical assistance center toll free at 888-830-1326 with the 4 digit date code from the label on the top of the fan and follow the prompts to speak with a technical support representative for pricing/ordering assistance. Our hours are Monday - Friday 8am - 6pm CST and Saturday 11:00am - 4pm CST.<br /> <br /> <br /> <br /> <br /> <br /> From: joe<br /> <br /> Sent: Monday, March 31, 2014 10:50 AM<br /> <br /> <br /> Data from form 'Contact Us' was received on 3/31/2014 10:50:18 AM<br /> <br /> From (sender's name): Joe <br /> <br /> Does the sender own a hunter ceiling fan:<br /> <br /> I have several of these fans in my home that I installed when the house was built in 2006. On one of them, a bright brass model, the light pull assembly won't turn off. It is stuck in the on position. It does not click when you pull the chain. I would like to get a replacement light assembly...I do not need the bowl or anything, just the part to replace the chain pull for the lights. Any help would be appreciated. Thanks, Joe

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