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I in in the midst of the worst customer experience I have ever had. After receiving a promotion from Comcast in writing, it was billed wrong. I have attempted to resolve the matter through regular customer service, escalated customer service, on-line chat customer service, and three visits to the local service center to speak in person. The issue keeps getting kicked to another department. All the while, commitments to call back with status and resolution have continually not been met. It is one thing to have somebody not know how to resolve a problem, but when escalations do not resolve it either and the company promises to call back repeatedly and does not, there is a total break-down in customer service.


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