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Original Comment I have recently switched from Charter to Frontier and God knows what a horrible mistake as I was fooled by their April Promotion. From day one, it has been nothing but worst customer service ever at every level. The first rep decided to assign me a new phone number instead of porting my existing home number and for two weeks, I was paying for Frontier and Charter as I could cancel my service with Charter since I would have lost my home number which I have had for over 20 years. My issues with Frontier continued and recently I got two monthly statements (over $300 each) while I was told my monthly bill will be $85 before. It seems like this is their standard practice as they intentionally don't send the new customers emails to provide details about the service and monthly fee, so you don't have any record or proof to make your case.

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