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Original Comment Synopsis: Worst service ever. Resolution: Call corporate number at I had service through safelink before and the service was cancelled due to me not making a call. I called back to reenroll, and jumped through the usual verification hoops. I was told to wait 7-10 days for a phone to which I did. When I did not receive the phone, I was told by a customer service representative to wait another day outside of the duration sated. I did so and called back and was advised the reason I did not receive a phone is because of my status being "qualified" and not enrolled. Basically I was advised incorrectly. Understanding this and really needing a lifeline for the business I needed to conduct, I attempted to speak to a supervisor and manager about having a phone expedited. This was essentially new service since I had to reapply so I am entitled to a free phone, this was not a continuation of the service because my status had changed to cancel. My initial problem isn't even about them not being able to expedite the phone, it was about being told I wouldn't get a phone and had to bring my own or buy a phone when I was essentially a new customer with a new account. I don't even want to go into detail on how a so called manager took off their headset during the course of the call when I requested to speak with someone from corporate and had me holding while she waited in the background talking for 40 plus minutes waiting on me to hang up the phone. She even had the nerve to "check back in" stating are you still there and proceeded to wait until I hung up because she wouldn't transfer me. After waiting and seeing that I wouldn't hang up she hung up on me. This is the root of what is wrong with the service industry. Tracfone needs to address these people they put in power because that is not customer service.

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