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Original Comment Absolutely hands down the worse customer service I have ever experienced!!! I picked up a Chevy traverse on 3/8/20 from MSP to drop back off at MSP on 3/18. Drive to Florida like I originally planned. On 3/15 I felt nauseous and with this COVID-19 I didn't take any chances and went in for testing. Tested positive for the COVID-19 virus and was out on extreme quarantine. I called Budget on 3/17 to inform them I was stuck on quarantine for the next two weeks and was unable to drive the car back to MSP. I was told someone would call me within the next 4 hours with an answer of how to handle the situation because he didn't know how to handle it. Understandable and I had no issues with that. Didn't get a call until the next day and it was from a tow truck driver asking where I was to come get it. I had the company call me and talked to a local lady who explained because the problem was the virus that I wouldn't be getting charged for the tow or the $350 drop fee because I'm not near MSP. I logged into my bank account 3 days later and I got charged $519. No one can tell me why or for what. When I asked for a manager I was told there wasn't one on shift. I can't get ahold of corporate. I am contacting my bank now for fraud and the BBB.

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