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Original Comment Here is my experience as brief as I can make it. Bought a 58&quot; Roku ready tv via Best Buy on line. Hired an electrician to mount it 8' off the ground. (I am a 67y/o with a broken back) After mounting it we discovered the remote was not in the box. Electrician suggested I contact Best Best Buy. Reasonable. Best Buy suggested I contact westinghouse. Reasonable. Customer service first question was model number and serial number. Did I mention that the tv is now 8' off the ground? All I want is a remote. After 4 attempts ( the c/s rep rep suggested I have a friend come by and take my tv down to get the numbers. Hey, it's just a remote. I'll buy one. I can't watch my tv and no one is helping.<br /> <br /> I hope I get points for the lack of profanity.

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