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Original Comment Ordered flowers for my daughter for Valentine's Day. Requested delivery on the 12th of February; 2 days before the holiday! On the 12th I received an email saying they would be delivered on the 15th. After speaking with customer service in India where I instructed them to call a local florist and have a new order delivered locally I was then "assured" my original order would be delivered by the 14th. I then got another email saying I had to decide on a new order or accept a refund. I responded I wanted a new order delivered on time. I then called India back just to be sure and again a "supervisor" assured me he would personally see this through and have a local florist deliver the flowers. I wake up on Valentine's Day to find another email saying it's not going to happen. Needless to say I will never use ProFlowers or any of their subsidiaries again and I will encourage everyone I know not to use them as well. Worst customer experience ever!!!!!

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