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Original Comment Shopped at Antelope Rd. Ralph's Nov 7, 2021. Frustrated as usual. According to the computer ad, FOR THIS LOCATION,La Banderita Tortillas (PART OF THE BUY 10 FOR $10) were supposed to be marked down from $1.79 to $1.29. They were not yet the Mission brand was marked down TO $1.79. Upset my 10 for 10 plan.The Betty Crocker cake mixes that were supposed to be $.75 each rang up at $2.19 minus .94 which left them at $1.25 each. I was overcharged, as usual. They also advertised Red Gold tomatoes and green chilis reduced from $.99 to .45 per can. There were none to be bought.Had to buy Rotel instead at $1.00 a can. Messed up my 10 for 10 again.Also, the Ore-Ida tater tots were on sale at $1.99 so I got two bags. They rang up at $2.99 each. Overcharged AGAIN. I made the necessary changes to comply with the 10 for $10 and we were checking out when she called the total $10 more than it should have been.Gee, I wonder why. Marcie the cashier said I didn't have the 10 so I showed her I did and then she said I may have seen an ad out of this area. I corrected her and said it was the Menifee store on Antelope. People were piling up behind us. Karen came over from self check and got a real attitude with me when I told her she was not letting me talk. They were so wrong and over charged me as usual. I had everything perfect and figured, triple checked by hubby and I. Karen threw my list and receipt into my basket and walked off. I called corporate and explained everything. She said she was taking notes of our talk. She said she tried to contact that store manager, 3 times, while I was on the phone and no one picked up. The next day I called again because the store manager never contacted me. After 10 minutes into the conversation,out of the blue, they hung up the phone. I called back and got a different person and told her the customer service person's name and she said no one in customer service has that name. She said they should have given me a code number to reference the conversation. They did not.To my surprise they hung up again!I called back later and got a man this time.I repeated the past two conversations and my problems when, wait for it, yes they hang up on me a third time. WHAT A JOKE. Perhaps there really isn't a customer service setup for our complaints. Perhaps they are paid to just listen and then hang up in hopes we will just give up?. WOW !

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