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Original Comment Earlier this month I spent 50 minutes on the phone with a tech support person who was not familiar with assisting a customer because he was constantly putting me on hold. After 50 minutes he tells me &quot;there is not nothing wrong with your TV&quot;. I told him there is and he restated - 4 times &quot;there is nothing wrong with your TV&quot;. My ability to retain information and function as a human being was disrepected by this &quot;tech&quot;. Later in the week I spent another hour on the phone with a different Vizio tech support person to attempt to resolve the distorted images in our TV screen. After 55 minutes the tech support person we spoke with let me know she was going to transfer me to another department for a repairman to be scheduled to look at the TV. <br /> The individual I was transferred to let me know the only way a repair person could be scheduled to come to our home is if the customer assists Vizio by taking pictures of the TV screen showing the distortion in the screen. First of all, the &quot;customer&quot; has done all the assisting to this point. We had to move our TV from where it was located to access the back of it to unplug our cable box and plug cables directly to the TV, turning the TV on and off, pushing power button, going through the menu screen, switching remotes, auto channel scanning and then having to reset the TV the way it was originally. I have never been able to take a picture from the TV without flashback. The support person made the statement &quot;we do it all the time&quot;. Then why doesn't that person come to our home and take the picture if she is so familiar with how to do it???? I can't believe we paid $1,300 for a Vizio TV and cannot have a repairman come to our home to resolve this issue. We have followed the guidelines on the phone with the tech support people but to be asked to take pictures of our TV screen as well as the TV is like telling us we are liars and you are a liar until you prove yourself innocent. If this is modern technology and the way Vizio does business there will be no more Vizio products in our home. I am contacting Better Business Bureau so this can be documented because I am so thoroughly upset over the way this has been handled. We are not asking for anything except what is rightfully ours. We paid good money for a TV which we do not want to get worse. The TV is only 4 months old and if this problem continues the TV could be severely damaged. We paid for the extended warranty in case something should happen but we certainly didn't expect this conduct from Vizio.

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