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Original Comment 2 or 3 weeks ago I ordered a treadmill via the chat feature on sears.com. The reason why I chose Sears was because the rep assured me that my request of removing my old treadmill and setting up my new treadmill would be fulfilled. Today one driver showed up and - although he was very nice - told us that all he was authorized to do is to drop it off in front of our garage! He went above and beyond in offering to bring it inside our house, to our basement, but he wouldn't set it up, nor haul our old one away. We had a concern about him bringing down a 240 pound treadmill, on a slippery muddy hill, so we declined his offer.<br /> <br /> I got a call back this afternoon from the delivery company, and was again told that all they could do was deliver it curbside. After a little conversation I was transferred to a rep at Sears.com. She told me that what I was told was in error, and that she would send a &quot;coaching&quot; message to the rep. I wish someone would pull the transcript of the conversation! The rep also told me that I could pay extra for the treadmill to be delivered inside my house, but it still wouldn't be set up.<br /> <br /> I am time poor and not handy at all, which is why I specifically asked for my old treadmill to be removed, and for the new one to be set up. 3 weeks later, and now I am finding out that I was misinformed. I asked about a full refund, and was told that I would have to refuse the treadmill, and that once it was back in Sear's warehouse, then I would be refunded my money. Really? This is how a good company behaves? I understand mistakes, but my resolution would have been to have the original freight company drop it off into my garage, then have Sears send two employess to haul my old one away, and install my new one. <br /> <br /> I am not a happy customers, and I will take my business elsewhere, as this has been a complete waste of time, energy, and money. I bought my old treadmill from Dick's Sporting Goods, and unlike Sears, they delivered on our agreement.

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