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Original Comment I have been with 21st century for 21 years.I had a family emergency in CA and the payment slipped my mind. I live in AZ. I had till the 12th to pay and I called on the 14. My six month premium was $190.41. They informed me that I could not get my policy reinstated and if I wanted a new policy it would cost $440 and come change. The rep told me it was so much higher because I didn't have insurance. I started with another ins co. and got a quote from 21st. The premium was $395 and some change. I called to ask why there was such a increase. The rep told me ins rates change daily. I asked if going from $190.41 to $395 in a matter of days was normal. She informed me she already explained it and Asked if I wanted their ins. I told her I was just trying to find out why the big change. To that she said there are other people who wanted policies thru them and I just cant understand and hung up. You would think that since I had been with them for 21 years she would have given me a few minutes and explain it to where I could understand. This isn't the 1st time I have had problems with the customer service and I use that title loosely considering the lack of service. I would like to talk to someone in the corporate office.

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