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I ordered a gift box that I needed to be delivered to a family member following a sudden death. When I placed the order I made it clear how important the delivery date was-- and I payed the extra cash to ensure this...but instead I was lied to about the delivery not once, not twice but three times. The customer service people constantly apologized but never fixed the problem. I have been a long time customer and this was unexpected. I would rather have had the customer service person tell me the truth--that they could not deliver the box as promised--than lie. The family never got the gift. Don't order if the delivery date matters....because it clearly does not matter to the folks at Harry and David.


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