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Original Comment The Phoenix office charged me for liability insurance even though I told them I didn't want it and when I questioned the charge I was told its already covered. What ever that means. In their defense the manager did split the cost with me but I still feel it was originally deceptive and not helpful at the rental location at the airport. Customer service there is nearly non-existant. The acceptance screen had as many as ten questions which changed from yes answers to no answers. Somewhere in there I selected yes for the wrong thing.

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