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Original Comment I had a reservation at the Best Western Plus, for August 9, 2013. At approximately 4:00 that afternoon, I called the hotel to ask if there would be any problem checking in later that evening. I was close by but had other plans and would have preferred to not check in at that time. The woman I spoke with assured me that would not be a problem. <br /> <br /> When I checked into the hotel at 9:34 PM and went to my room, I discovered that my room was located next to the elevator. I returned to the lobby to attempt to change my room due to my concern for noise. &quot;Lena&quot;, the front desk attendant, said that all the rooms &quot;at that level&quot; were filled and they had no other room available because they were booked and that we had checked in so late. I asked her to define what &quot;level&quot; meant, but she never explained it to me. I informed her that I had made the reservation several weeks earlier and had also called that afternoon. I also told her that I hadn't notified that the location of my room depended on what time I actually checked into the hotel and that the hotel was booked to capacity. Since she seemed unwilling to help me further and demonstrated what I can only describe as a serious lack of concern, if not downright rudeness, so I asked to speak to the manager. She said there was no manager on duty, so I asked her to call him. She left the front desk and returned shortly thereafter accompanied by &quot;Kevin&quot;. He stated that the hotel was full because of the Raiders football game. I told him that this would have been good information to have had at 4:00 when I initially called the hotel. The encounter was indescribably frustrating and not what I would have expected at a Best Western hotel.<br /> <br /> In all the years I have stayed in Best Westerns, I have never been treated with such distain and a general lack of respect as I encountered that evening. When I had breakfast the next morning, the staff in the dining room was much more professional, courteous and friendly than your two employees at the front desk.<br /> <br /> Interestingly, my room was lovely and I was not disturbed by the elevator. Because of my experience with Lena and Kevin, however, I will be reluctant to stay at a Best Western in the future. I understand that if a hotel is booked, alternate rooms would not be available. This was not an issue of availability but one of courtesy and professionalism.

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