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Original Comment On Tuesday morning our home suffered a terrible fire. My children were taken out of our home at 4;45am without anything on their feet. At 11am I ran with them in borrowed socks to our local famous footwear (Sunrise Highway) Massapequa, New Yrok. After explaining to clerk what happened, she made NO ATTEMPT to help me either with looking and or helping me get sneakers and socks for 3 children. When I mentioned that I did not have my coupons she BARELY managed to help look that up by our phone number. Having 3 children, myself and my husband you can well imagine the amount of purchases we make at your store. I could have understood if the store were busy, but I was the only one there...Each one of my children needs to replace more sneakers, boots, dress shoes and slippers, but with this type of customer service I am not so sure I will be returning to your store. I wonder how do you train your staff, where is there CUSTOMER SERVICE SKILLS and do they NOT understand human compassion.

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