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Original Comment My account and in July of 2012 I called Centurylink and asked if you all had any promotional packages available through my television carrier at the time which was Dish Network. I was informed by the Centurylink rep that Centurylink no longer offered Dish Network packages but offered Direct TV packages. She went on to explain to me that if I changed from Dish Network with the same exact package I had with Dish Network to Direct TV with the 3 year bundle package my bill every month for the next 3 YEARS would be $122.44 a month. I specifically said &quot;you are telling me that if I switch from Dish Network to Direct TV with the same package I have right now with Dish Network that my bill EVERY MONTH for the NEXT 3 YEARS will be $122.44 a month?? and she said &quot;YES.&quot; It was on a recorded line if you would like to hear the conversation. So I decided to change television carriers. Well ever since that day I had nothing but problems with my bill. I even got to the point that I wrote the Better Business Bureau and I was contacted by corporate office in Louisiana which I was honored the $122.44 a month (my bill WAS correct) for the first 12 months. The woman whom I spoke to in regards to this in the Corporate Louisiana office name is Diane but she explained to me that she would be retiring December 2012. But if my bill were to change starting on my second year to just call and the $122.44 I was quoted and guaranteed would still be in affect for the next 2 years. Now I am on to year number 2 and for the past 3 months my bill has been incorrect. To the point that this month my bill is over $198.00. I was told someone from escalation dept would call me by Wednesday October 16, 2013 and I have yet to get a phone call. I have since contacted Better Business Bureau once again and now I am contacting you all for the 6th attempt this month and contacted Centurylink escalation department on several occasions 2 months prior. All I want is what I was quoted back in July of 2012. That if I switched my television carrier to Direct TV that my bill would be $122.44 a month. Since the first year was correct...I am only asking that the next 2 years will be what I was quoted. Thank you. Please call me or email me so we can rectify this issue. I have been a Centurylink customer since 1999. The last response I received from Centurylink escalation department was that there is absolutely nothing they can do and they instructed me to call Direct TV and change my television service with Direct TV to lower my bill. I find that unacceptable and very LAZY on Centurylink's part. A Centurylink rep is who signed me up with Direct TV, it was a Centurylink rep that quoted me this 3 year bundle package, it was Centurylink who put me in this 2 year contract with Direct TV, It was Centurylink who asked and validated the exact programing and DVR and TV set up I had originally had with DISH Network and it was Centurylink that said if I switched from DISH Network to Direct TV with the same package that I would be saving money. <br /> <br /> <br /> <br /> I am hoping you can PLEASE HELP me with this situation. All I am asking is that I am honored my quoted price of $122.44 a month for the remaining of the 3 year bundle package which is 2 more years. Thank you,<br /> <br /> <br /> <br /> Amy Kelley

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