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Original Comment On October 7, 2013 I purchased a new Jeep Grand Cherokee Summit from Holt Chrysler Jeep Dodge Ram, 1111 Interstate 20 East, Arlington, Texas. On October 19, I contacted the GM Shawn Andrus and informed him that it seems like there is no way to contact their service department. I tried online and the only contact I had is a salesman trying to sell me a new vehicle even though I repeatedly told him that I just purchased a new vehicle and to stop calling me. No one from service contacted me. I also tried calling but no answer, so I left messages, no return calls. I was contacted the next day and given the excuse that there were problems with their voicemail.<br /> On November 22, I contacted Shawn again but also copied the owner. On November 8, I brought my Jeep in because I was having problems with my Navigation system, it reroutes me when I'm on the right road and tells me I'm on one road when I'm on another and other problems. So they did a recall update which did nothing. I was told to be there on November 18 at 8:30, since there is only one guy there that can download new software to see if it fixes the problem, when I got there they called him and he said he was 20 minutes out, so I waited. So finally I talked to Lisa at 10:30 and she said he never came in and they could not reach him. So again I wasted gas and took vacation time. Lisa told me that she expects to have a loaner by Wednesday and then I could just drop off the Jeep. Well never received a call, so I contacted Shawn on the 22nd. I was contacted the next day and was told they could get me a rental. So on the Friday before Thanksgiving week I brought in my Jeep, they provided me a rental, I informed them that I was going out of town on Thanksgiving and needed my Jeep back by Wednesday. I got a call on Wednesday to pick it up and Lisa informed me that they had to order a new radio; I informed her that I would be back on December 14. On the Thursday before I was coming back Lisa called and told me she needed a number off the radio so they order the right one, I told her I was surprised that they did not get it when they had my Jeep. So it had been about 3 weeks and they had not even order my new radio. She said she would call when it came in, today is January 18 and I am still waiting for my call.<br /> So on January 13, I contacted Shawn, the owner and another manager explaining the above item. They have ignored my complaint and do not even have any common courtesy to respond to me. This is the worse dealership that I have ever had to deal with I hope it is only this dealership and not the way Chrysler/Jeep treat their customers. Maybe I was spoiled I had a Toyota for 6 years and their service department, three different ones in three states, I received nothing but get service, they responded promptly and got me in and out promptly and provided a rental whenever I needed it.<br /> I will complain to whoever I have to until this is resolved.

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