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Original Comment Flash- apparently as of 1/1/2014 you now have to actually authorize your scripts via phone (at least if your are Medicare and that includes their worry-free program)! Problem the people can not pronounce the medications so it's like working in the dark. The only way to get around this is by you mailing in the paper scripts, if your Dr. fax's or calls you'll wait days if the script, until you either get a letter or a robo call from them and then even if you do not authorize them because it might be wrong they ship it all after 10 days even if you don't call. I am fighting with them now Dr. office had new people the send scripts that weren't for me &amp; my hubbie I called spoke to 3 people on 3 separate occasions and they shipped and charged my credit card anyway...The scripts that I did authorize are no where to be found in the their computer....then they tell you its your fault that they show no record that I called nor spoke to anyone! So its your word against the ES computer! I am shipping the stuff back and I made a report with my bank and sent copies of the letter to every address I could locate for them!<br /> <br /> Give me the old Medco back because ES just plain sucks!

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