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Original Comment Dear Mr David Kong, President and CEO of Best Western Hotels.<br /> <br /> Booked hotel in Jan, 2014 at the Edgewater Motel, Florida. Confirmed reservation in February for a one night stay on Feb 22/23, 2014. Upon arrival at the hotel the reservations were cancelled and asked Manager Patel to make good for the mistake. Stated we have nothing left, except for a smoking room which I specifically did not want due to a medical conition of my wifes. Manager insisted that I then pay an additional $50 since it was speed week in Daytona. As an AAA member, I did not think that was fair and being gouged since I was quoted an $85.rate plus tax besides being placed in a smoking room which reaked of cigarette smell, I had no other alternative but to take the room with the gouged price. I am requesting a full refund of $85. plus tax and the additional $50. as demaned by Mr Patel under the HOSPITALITY PROMISE &quot;MAKING YOUR STAY A COMPLETE SUCCESS IS OUR GOAL. JUST LET OUR MANAGER ON DUTY OR FRONT DESK STAFFIF ANT PART OF YOUR STAY ISN'T SATISFACTORY. WE PROMISE TO MAKE IT RIGHT OR YOU WOUN'T FOR THAT PART OF YOUR STAY. I'm sorry to say that the entire stay was a disaster and am seeking a full refund. I may be called for a additional informtion Thank you for your assistance and awaiting your reply.<br /> <br /> <br /> <br /> A loyal customer,<br /> <br /> Tom Coyle

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