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Original Comment My Name is Gabino Arizola, my first complaint is about the Record keeping at Netspend. I first became a member on 4/23/2005 with a Card purchased at Ace Check Cashing! Then signed up with my Social Security Direct Deposit through them the same Month Not only do they not show any reference as to the longevity of my Account. Let alone give you the Respect you feel you should Get as a Long time customer. Now I am a Premier Card Holder which I became in 2010 that's the only information that shown as to my existence with this company. My Account now has a hold on it because of fraudulent and imposters posing to be Netspend have now accessed there system and are calling the Customers and getting information needed to access your account! Ive as per the CS Agent emailed the corporate office without even a phone call just an automated response of thanks for contacting customer service. Now My personalized Card(For security reasons) was cancelled and a new one was to be sent as of last week. Today again I recieve a text message that something is wrong with my account and to contact Netspend CS. When I call I realize it's a fraudulent call yet it's to late your information has already been entered. So in Contacting the Real Customer Service they Lovk down my Account and even though I told them I didn't give my card # just SS# and Pin! Cancelled the backup card I had now leaving me without access to my Account! So in Closing I have to Wait now 7-10 days for a replacement since the card that was supposed to have been sent wasn't even ordered so I was lied to and now have No access to my Account whatsoever! And Very Disappointed with the service that Ive recieved with This Customer Service in this situation as well with to Way the Corporate Office Hides to avoid any contact with its Customers by posting a Phone Number yet Nobody answers the phone except an automated answering service! Or Answering Message service! What kind of Business Does this? Stand Behind Your Product if Your legitimate and proud of Your Product! Don't treat us your customers like we don't matter if it wasn't for us You wouldn't be able to be doing the Business that you are! This is getting very nauseating and Disturbing when You put your Trust into a financial institution and they treat you with such disrespect and make You feel as if they don't care whether you keep you're business here or not! That's including the Sorry Customer Service and Corporate Office Combined! I Really hope that I have really touched a Nerve Today. Because I know I don't just speak for Myself, I Just have the Heart to Speak the Truth as it Should Be and Dont Fear what consequences can come from Speaking The Truth! When You are entrusted with Monies especially mine that's Disability And All I Have and get! You better Believe I will fight for what belongs to Me and Good Always Will Triumph over any Wrong No Matter Where it's Ciming From! Sincerely, Mr. Gabino Arizola

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