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I work in Class A property management and having never seen such a low level of customer service my life. I asked for a manager three times and spoke to two other people and they were absolutely no help. They completely refused to help me as a customer of hotel.com. I tried to cancel my reservation 5 days in advance and they refused to refund any of my money. I find it utterly rediculous regardless of the fine print, that you treat your customers so poorly. I would never use this poorly run company EVER again! If I were part of this corporate team I would be ashamed of being involved in such a terrible corporate philosophy.


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