Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I too have experienced this similar issue as well. I have ordered an item several times and it continues to get cancelled. AS of today it is still showing as available. I have called and e-mailed your customer service for the past week without a resolution. Why is it so difficult to order with you?<br /> <br /> n 9/14/201 I placed order # 3514018596 for Item # 3905A Size 11M Price $62.99 . A few days later I got an email saying it was no longer available and my order was cancelled. <br /> <br /> I called in and confirmed it was available and I was explained it was a glitch, I was instructed to place another order. <br /> <br /> On 9/18/2014 I again placed an order # 3522465466 for item # 3905A Size 11M Price $62.99. A few days later , I again got a cancellation saying it was in stock. <br /> <br /> I called in on 9/20 and was told to check website again this week and if item was there it was available. I have 2 concerns. The price is no longer $62.99 and I am reluctant to order again because i dont know if I am wasting my time. I was promised a callback but no one called me . <br /> <br /> This is your response on 9/23<br /> Thank you for contacting Shop.Timberland.com Customer Support.<br /> <br /> We apologize for any difficulties you have had with your order 3522465466. According to our records, we have submitted a request ID 14193326 to have this matter looked into further. You can expect to receive an email notification within 2-3 business days with a resolution to this request. We thank you for your understanding in this matter.<br /> <br /> If you have any other questions please contact our customer service department at 888-802-9947 for assistance. We are available 24 hours a day for your convenience.<br /> <br /> Please let us know if there is anything else we can do for you, and thank you again for contacting Shop.Timberland.com Customer Support.<br /> <br /> Noel K<br /> <br /> THis is your response yesterday<br /> <br /> Dear Ernest,<br /> <br /> <br /> Thank you for contacting Shop.Timberland.com Customer Support.<br /> <br /> We understand your concern and apologize that we have not contacted you about your request 14193326. Unfortunately, we have not yet heard back from the warehouse regarding these shoes. As soon as we hear from the warehouse, we will let you know if we have these shoes for you. We appreciate your continued patience and understanding.<br /> <br /> Please let us know if there is anything else we can do for you, and thank you again for contacting Shop.Timberland.com Customer Support.<br /> <br /> <br /> Sincerely,<br /> <br /> Susan C.<br /> Customer Service Representative<br /> <br /> <br /> I drove 3 hours to your Charlotte NC Outlet to get a matching Timberland jacket and now I am unsure if I will ever get these shoes. This has been a horrible experience. Can anyone please help?

Feedback

Your Name

Your Email

Verification